WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.

At the Wall Centre, we're working to provide a cleaner, safer hotel environment for our guests and our associates. The modifications we have made include:

• All Mobile services (Check-In, Key, Request & Dining) active on property via the Marriott Bonvoy App.
• Room deliveries all contact-less; In-room dining, luggage, amenities and supplies.
• Express check-out.

Our redefined cleaning and safety procedures exceed the highest industry standards. The following are some of the steps we are taking to keep everyone safe:

Housekeeping:

• Daily housekeeping is available by request only. 
• Every guest room is thoroughly cleaned and disinfected prior to your arrival by our highly trained Room Attendants.

Cleanliness Champion Role:

• Dedicated to ensuring all policies and measures are kept up-to-date, disinfection standards are kept high and all hotel associates are provided the equipment and training they need to practice current cleaning protocols and policies.
• The Champion also provides support and guidance on hygiene policies, PPE, distancing measures and cleaning methods and conducts regular training refreshers.

Enhanced Public Space Cleaning:

• Associates have undergone Marriott Online and in-house training programs to ensure that they are proficient at effective disinfecting methods. These skills are reinforced through repeat training sessions.
• Comprehensive lists of all high-touch points that associates are responsible for disinfecting and schedules tailored for each area. Associates use Ecolab disinfectants approved by Health Canada.
• Guest lobby washrooms are disinfected every hour.

Electrostatic Spraying:

• Wall Centre hotels utilize this enhanced technology in our Public Spaces, enabling associates to clean faster and more effectively.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

General:

• Complimentary Airport Shuttle is available 4:00am - 10:00pm daily
• Valet service is offered with hygiene protocols in place

Pool:

• Pool is open daily from 5:00am - 11:00pm

Fitness Centre:

• Fitness Centre is open daily from 5:00am - 11:00pm

Airport Shuttle:

The Westin Wall Centre, Vancouver Airport provides complimentary airport shuttle service from and to the Vancouver International Airport (YVR). Courtesy Shuttle Pick-up and Drop-off Zones are located on Departures Level 3

ARRIVAL AT THE INTERNATIONAL TERMINAL

• After you have arrived at the airport and collected your bags, proceed through the final Canada Customs Inspection.
• Once in the welcome reception area by the two tall totem poles with outstretched arms, go up to the Departures Level 3.
• The courtesy shuttle pick-up zone is outside of the International Terminal near the transborder check in area, look for signage inside the terminal.
• Look out for courtesy shuttle phone outside the exit. Use the courtesy phone to call the hotel to let us know you are ready for pick-up.
• Alternatively, use your phone to call the hotel direct at 604-303-6565 for pick-up.
• Due to the airport security, our shuttle bus is not permitted to wait for guests.
• Hotel Shuttle service is available between 4:00am and 10:00pm.
• For arrivals after 10:00pm, take a taxi and keep your receipt for a refund up to $20 at the hotel front desk.
• For any additional information about the hotel shuttle or airport services please visit YVR Guest Services desk or ask one of the "Green Coat" volunteers.

FOR GUESTS ARRIVING FROM WITHIN CANADA

• After you have arrived at the airport and collected your bags, proceed to Departures Level 3.
• The courtesy shuttle pick-up zone is outside of the Domestic Terminal Building to the right at the end of the Domestic departure terminal.
• Look out for courtesy shuttle phone outside the exit. Use the courtesy phone to call the hotel to let us know you are ready for pick-up.
• Alternatively, use your phone to call the hotel direct at 604-303-6565 for pick-up.
• Due to the airport security, our shuttle bus is not permitted to wait for guests.
• Hotel Shuttle service is available between 4:00am and 10:00pm.
• For arrivals after 10:00pm, take a taxi and keep your receipt for a refund up to $20 at the hotel front desk.
• For any additional information about the hotel shuttle or airport services please visit YVR Guest Services desk or ask one of the "Green Coat" volunteers.

ARRIVAL AT THE SOUTH TERMINAL

• At this time we do not provide shuttle service from South Terminal.
• Take South Terminal Courtesy shuttle to YVR, domestic terminal.
• Once you arrive to the YVR Domestic Terminal please contact the hotel using courtesy shuttle phone.
• Alternatively, use your phone to call the hotel direct at 604-303-6565 for pick-up.  
• Due to the airport security, our shuttle bus is not permitted to wait for guests.
• Hotel Shuttle service is available between 4:00am and 10:00pm.
• For arrivals after 10:00pm, take a taxi and keep your receipt for a refund up to $20 at the hotel front desk.
• For any additional information about the hotel shuttle or airport services please visit YVR Guest Services desk or ask one of the "Green Coat" volunteers.

We are committed to making our food and beverage offerings available to you while complying with local regulations, including guidance on reducing capacity and reinforcing social distancing. The modifications we have made include:

the apron:

• Hours of Operation: 6:30a.m. - 10p.m. daily

In-Room Dining:

• Hours of Operation: 6:30a.m. - 10p.m. daily
• Delivered contactless in to-go packaging outside guest room door

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.

• Mobile Key: Forgo the front desk altogether and go straight to your guest room
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Welcome Gift: Points are offered as a welcome gift to eligible Bonvoy Elite Members.
• Late Check-Out: Late Check out is available to our guests upon request and based on availability
• Mobile Check-In/Check-Out: Mobile Check-in/Check-out is available
• Mobile Key: Mobile Key is available
• Mobile Guest Requests: Mobile Guest Requests are available

At the Wall Centre, we have redesigned our meeting and events operations to ensure that our guests, travellers and clients can meet with confidence knowing that we are taking every step possible to keep them safe:

Event Planning:

• Hybrid events:
  • Livestream and Conference Call capabilities available
  • High quality audio / visual options available for presentations.
• Our talented meeting and events team are experts in curating the best possible experience while still following all the safety standards for cleanliness, hygiene, social distancing and protective measures.

Cleaning:

• Enhanced disinfection procedures conducted during breaks.
• Event spaces are deep cleaned for an hour before another group.
• PPE, hand-sanitizer and disinfecting wipes available.

Working with Encore we have also harnessed our industry leading technology to make it easy for you to host a Hybrid meeting where some attendees are physically on property and others attend virtually online:

• Bandwidth: due to our high bandwidth the Wall Centre is uniquely equipped to delivery a higher quality virtual experience
• Network Infrastructure: investments in technology, including comprehensive access points throughout the hotel, ensure stability for successful hybrid events
• Support: Encore is here for you through the event process: from event design, to set-up and most importantly to execution. As, our onsite AV provider, their technicians are physically on property and are directly accessible for immediate assistance

Contact us now at sales@wallcentre.com to book your meeting!

We are actively monitoring the situation and adjusting our solutions in accordance with WorkSafeBC to ensure a continued focus on the health and safety of our guests and associates. Our current Communicable Disease Plan is available to view at the Link Below.

Safety Plan