WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.

Signage throughout our hotels to remind guests to maintain social distancing and masks are NOT mandatory for all guests and staff as per Ontario Public Health.
Protective shields installed at front desks.
Mobile check-in and key, service requests, limited food and beverage menu.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members are recommended to wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Current government guidelines state that in Ontario as per Public Health wearing a mask in public spaces in not mandatory for guests and employees.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities:

• All In-room equipment such as coffee makers, kettle, phone and remote control are being cleaned and disinfected.
• Disinfectant wipes are available in the room for every arriving guest as well as upon request

Enhanced Guest Room Cleaning: We have increased the frequency of cleaning and disinfection, particularly in high touch areas including door knobs, remotes, faucets, work desk, telephones, Thermostat controls, and light switches.

Every guest room is thoroughly cleaned and disinfected between each guest. We will provide housekeeping services during your stay based upon your request, 24 hours in advance. You can contact us via Mobile Chat or Request in the Marriott Bonvoy app or stop by the front desk. All housekeeping will be conducted while you are away from the room where possible

We are committed to making the amenities and services at our property available to you while complying with local regulations. The modifications we have made include:

• Fitness Center Open 24/7: Effective 12:01 a.m. on Tuesday, March 1, 2022 No proof of vaccination will be required as per Public Health Ontario and no capacity restrictions.
• Pool Open: Effective 12:01 a.m. on Tuesday, March 1, 2022 No proof of vaccination will be required as per Public Health Ontario and no capacity restrictions.
• Meeting and Event Banquet Rooms Open: Effective 12:01 a.m. on Tuesday, March 1, 2022 No proof of vaccination will be required as per Public Health Ontario and no capacity restrictions.
• Starbucks in Lobby: Open with reduced hours. Effective 12:01 a.m. on Tuesday, March 1, 2022 No proof of vaccination will be required as per Public Health Ontario and no capacity restrictions.
• Driftwood Social Bar + Table OPEN for grab & go and now DINE IN: Hours of operation 6:30am - 10:00am and 6:00pm - 10:00pm Daily. NO ROOM SERVICE.Effective 12:01 a.m. on Tuesday, March 1, 2022 No proof of vaccination will be required as per Public Health Ontario and no capacity restrictions. 
• Effective March 21, 2022 wearing masks in Ontario is not mandatory for staff and guests as per Public Health.

• Driftwood Social Bar + Table limited hours of GRAB & GO and now DINE IN operation 6:30 am - 10:00am and 6:00pm - 10:00pm Daily. Grab & Go continental breakfast available in restaurant. 
• Food and Beverage limited items available in gift shop menu 24/7 and premixed alcoholic cocktails sold at front desk within operating Ontario time guidelines.
• Grab & Go pre orders available MON-FRI continental breakfast are available through the restaurant for pick up. 
• Room Service delivery has been temporarily suspended.
• Starbucks in lobby operating under limited hours please speak to front desk for details. NO capacity restrictions.

March 1, 2022 PROOF of two vaccines will NOT be required to enter the restaurant for DINE IN, pool, fitness and all banquet event meeting rooms. As per Public Health Ontario.
March 21, 2022 wearing masks in Ontario NOT required as per Public Health.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Restaurant and Bar will be operating with a limited food menu grab & go and DINE IN options.
• Elite Bonvoy guests complimentary Continental Grab & Go Breakfast available for pick up in The Pantry located on 14th floor.
• Elite Bonvoy room upgrades subject to availability.
• Grab & Go options are available through Pantry for pick up on 14th floor. Room Service delivery has been temporarily suspended.
• Late Check-Out: Available upon Request
• Mobile Check-In/Check-Out: Mobile check in available. 
• Mobile Key: Available. 
• Mobile Dining: Temporarily Suspended. Pantry for Elite Bonvoy guests open.
• Mobile Guest Requests: Available

Pets are temporarily not welcome at the hotel unless its a Service Animal.

• At the time of check in a valid credit card will be required.
• Photo ID will be verified to ensure the card holder is present.
• Cash and Debit payment will only be accepted on check-out.