Help Central

FAQ Topics

Loyalty Program

Account questions?

Technical Information

Solutions for glitches, recovering account information, more. Forgot your password?


FAQs on special rates and best rate guarantee.


Questions about a specific hotel or policy?

Careers and Corporate Information

Hotel ownership, job applications and more.

Loyalty Apps

Get answers about our Loyalty Apps.


In the USA & Canada:

Marriott: 1-888-236-2427

Starwood: 1-888-625-4988

Global reservations centers

Group & Event Planning

In the USA & Canada: 1-800-831-4004

Global contacts by region

Contact Us

Combine Loyalty Accounts

Customer Support

In the USA & Canada:

Marriott: 1-800-535-4028

Starwood: 1-800-521-9672

The Marriott Internet Customer Care team is available to assist you 24 hours a day, 7 days a week.

Email us

Loyalty Program Members

For faster service, please call from the phone number listed in your account.
Update profile

If you do not see points credited from a past stay, please submit a missing stay form

In the USA & Canada:

Marriott Rewards: 1-801-468-4000

SPG Rewards: 1-888-625-4988

Global customer support