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Help Central

FAQ Topics

Customer Support

In the USA & Canada:

Marriott: 1-800-535-4028

The Marriott Internet Customer Care team is available to assist you 24 hours a day, 7 days a week.

Email us

Reservation Assistance

Information on our reservation process.

Loyalty Program

Account questions?

Get help signing in

Technical Information

Solutions for glitches, recovering account information, more. Forgot your password?

Rates

FAQs on special rates and best rate guarantee.

Hotels

Questions about a specific hotel or policy?

Careers and Corporate Information

Hotel ownership, job applications and more.

Loyalty Apps

Get answers about our Loyalty Apps.

Reservations

In the USA & Canada:

Marriott: 1-888-236-2427

Global reservations centers

Group & Event Planning

In the USA & Canada: 1-800-831-4004

Global contacts by region

Credit Cards

Marriott Bonvoy credit cards are serviced by the issuing banks as well as our Loyalty Care team.

For questions and issues related to card upgrades, card replacements, charge disputes, and other payment questions regarding your credit card, please contact the issuing bank.

For questions related to your loyalty account, participating hotels, and other Marriott- specific program questions, please contact our Loyalty Care team.

In the USA & Canada:

American Express

  • Marriott Bonvoy™ American Express® Card (formerly the Starwood Preferred Guest American Express Credit Card): 1-800-297-1000
  • Marriott Bonvoy Brilliant™ American Express® Card (formerly the Starwood Preferred Guest American Express Luxury Card): 1-833-674-7267
  • Marriott Bonvoy Business™ American Express® Card (formerly the Starwood Preferred Guest American Express Business Credit Card): 1-800-926-0143
  • Marriott Bonvoy Loyalty Care Team: 1-888-625-4988 Chase
  • Marriott Bonvoy™ Business Credit Cards: 1-800-346-5538
  • Marriott Bonvoy™ Credit Cards: 1-800-338-5960
  • The Ritz-Carlton™ Credit Card: 1-855-896-2222
  • Marriott Bonvoy Loyalty Care Team: 1-801-468-4000

Global:

Contact Us

Combine Loyalty Accounts

Request help combining accounts

Customer Support

In the USA & Canada:

Marriott: 1-800-535-4028

The Marriott Internet Customer Care team is available to assist you 24 hours a day, 7 days a week.

Email us

Loyalty Program Members

For faster service, please call from the phone number listed in your account.
Update profile

If you do not see points credited from a past stay, please submit a missing stay form

In the USA & Canada:

Marriott Bonvoy: 1-800-627-7468

Global customer support