Help Central

FAQ Topics

Reservation Assistance

Information on our reservation process.

Loyalty Program

Account questions?

Technical Information

Solutions for glitches, recovering account information, more. Forgot your password?


FAQs on special rates and best rate guarantee.


Questions about a specific hotel or policy?

Careers and Corporate Information

Hotel ownership, job applications and more.

Loyalty Apps

Get answers about our Loyalty Apps.


In the USA & Canada: 1-888-625-4988

Group & Event Planning

In the USA & Canada: 1-800-831-4004

Global contacts by region

Contact Us

Combine Loyalty Accounts

Customer Support

In the USA & Canada:

Marriott: 1-800-535-4028

Starwood: 1-800-521-9672

The Marriott Internet Customer Care team is available to assist you 24 hours a day, 7 days a week.

Email us

Loyalty Program Members

For faster service, please call from the phone number listed in your account.
Update profile

If you do not see points credited from a past stay, please submit a missing stay form

In the USA & Canada:

Marriott Rewards: 1-801-468-4000

SPG Rewards: 1-888-625-4988

Global customer support