Frequently Asked Questions | Marriott Bonvoy

Loyalty Program

General Information

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Marriott International’s loyalty program is Marriott Bonvoy™. Prior to February 2019, the program operated under three names: Marriott Rewards®, The Ritz-Carlton Rewards® and Starwood Preferred Guest® (SPG®).

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From August 2018 through February 2019, our three programs shared a unified currency, Elite Status and benefits. But this was temporary while we created a new name and branding for one single program. In February the three programs became Marriott Bonvoy. It’s the same great program with a single new name, look and attitude. The name Bonvoy is derived from bon voyage, which means “good travels.” We believe travel is good because it has the power to transform, educate and enrich our Members and those they meet around the world.

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Rest assured there are no substantive changes to the program that Members know and love. Member benefits remain the same under our new branding. However, two of our Elite tier names have changed. Platinum Premier Elite is now Marriott Bonvoy Titanium Elite, and Platinum Premier Elite with ambassador service is now Marriott Bonvoy Ambassador Elite. The benefits associated with these Elite tiers remain the same. Additionally, all of the program changes implemented in August 2018 are intact, including how Members earn and redeem, Elite Status and benefits, Lifetime Elite Status and benefits, currency, Participating Properties, Participating Brands, Membership Account and credit cards.

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You can use your Loyalty Program Membership at over 6,700 participating hotels across our extraordinary portfolio of brands in more than 130 countries. Learn more about our brands.

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Marriott Bonvoy allows you access to a wide range of benefits, including earning Points for Free Night Award stays, exclusive Member Rates, setting reservation preferences, ability to use all features within the Mobile App, a speedier reservation process on our websites and more. After joining Marriott Bonvoy and activating your online Account, you will be able to manage your Account information online; view your Points balance, your past and upcoming reservation activity, the best offers available; and more.

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Membership is free. Always. Simply complete the online enrollment form to join.

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Simply enroll online with your email address and password. Once you complete the quick and easy process of creating your online credentials, you will be able to manage your Account information online, view your Account balance and much more.

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Existing members from one of our legacy programs are all set to enjoy Marriott Bonvoy with your existing member number and password there is no further action required. However, if you had more than one account (for example, an SPG account and Marriott Rewards account) and did not combine them, you must request to combine your Points and nights into a single account.

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You can save your preferences in your Membership Account and be assured everything will be just the way you want it, every time you check in — including your preferred credit card, how many towels you need, the pillows you like and the type of room you prefer. First, log in to your Account and visit the Account Overview page. From there, go to “Profile” to enter or update your preferences.

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In the USA & Canada:

American Express

  • Marriott Bonvoy™ American Express® Card (formerly the Starwood Preferred Guest American Express Credit Card): 1-800-297-1000
  • Marriott Bonvoy Brilliant™ American Express® Card (formerly the Starwood Preferred Guest American Express Luxury Card): 1-833-674-7267
  • Marriott Bonvoy Business™ American Express® Card (formerly the Starwood Preferred Guest American Express Business Credit Card): 1-800-926-0143
  • Marriott Bonvoy Loyalty Care Team: 1-888-625-4988

Chase

  • Marriott Bonvoy™ Business Credit Cards: 1-800-346-5538
  • Marriott Bonvoy™ Credit Cards: 1-800-338-5960
  • The Ritz-Carlton™ Credit Card: 1-855-896-2222
  • Marriott Bonvoy Loyalty Care Team: 1-801-468-4000

Global:

Your Membership

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Your virtual Marriott BonvoyTM Membership card is easily accessible on your mobile devices, when you download the coordinating app from iTunes or Google Play and visit the “My Account” tab.

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Sign in to your account and select the “My Account” tab in the top right corner of the page. Next, select the “Account Overview” tab and then the “Profile” tab. Your Membership Number will be in the Personal Info section.

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To protect your valuable Points, name changes must include supporting legal documentation, signature, date and Membership Number. For further assistance, please contact Member Support.

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You have the choice to earn either Points or Miles when you enroll in Marriott Bonvoy. If you prefer to earn Miles, select your favorite airline and provide your frequent flyer program number.

If you have not indicated your earning preference, your earnings will default to Points. You can switch between earning Points and Miles at any time by simply updating your online profile under the My Account page or by contacting Member Support and notifying a representative in advance of your hotel stay.

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Always be sure to provide your Membership Number when you make a reservation or when you check in to the hotel. Members should check their Account regularly to make sure stays are being posted.

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You can share your Points with any Marriott Bonvoy Member as long as both Accounts are in good standing and each has been open for at least 60 days. The Member transferring his/her Points initiates the transfer by contacting Member Support and providing the Membership Number of the recipient. You can transfer or receive 1,000 Points or more at a time — up to a maximum of 100,000 Points per year to transfer to another Account and up to a maximum of 500,000 Points per year to receive from other Accounts.

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Check-in and check-out times are determined by each individual hotel and may vary depending on location. You may request an early check-in during the booking process, or a late checkout upon arrival at the hotel. Hotels do their best to honor such requests. Late Checkout benefits for Elite Members are described below:

Marriott BonvoyTM Silver Elite Members may request Priority Late Checkout by calling the front desk the morning of checkout and letting them know your planned departure time. We do our best to honor such requests, but special accommodations are based on availability and are not guaranteed. Late Checkout is not available at Marriott Vacation Club®, Marriott Grand Residence Club® and participating Vistana Signature Experiences properties.

Marriott BonvoyTM Gold Elite Members may check out as late as 2 p.m. local time. You can request a 2 p.m. Late Checkout by calling the front desk the morning of checkout and requesting a late checkout up until 2 p.m. local time. We do our best to honor such requests, but special accommodations are based on availability and are not guaranteed. Late Checkout is not available at Marriott Vacation Club, Marriott Grand Residence Club and participating Vistana Signature Experiences properties.

Marriott BonvoyTM Platinum Elite Members may check out as late as 4 p.m. local time. You can request a 4 p.m. Late Checkout when making a reservation through central reservations, at check-in, via the Mobile App (where available) or at any time during your stay. This benefit is guaranteed at all Participating Properties, except at resort and convention hotels and Design Hotels™, where it is based upon availability. Late Checkout is not available at Marriott Vacation Club, Marriott Grand Residence Club and participating Vistana Signature Experiences properties.

Marriott BonvoyTM Titanium Elite Members may check out as late as 4 p.m. local time. You can request a 4 p.m. Late Checkout when making a reservation through central reservations, at check-in, via the Mobile App (where available) or at any time during your stay. This benefit is guaranteed at all Participating Properties, except at resort and convention hotels and Design Hotels, where it is based upon availability. Late Checkout is not available at Marriott Vacation Club, Marriott Grand Residence Club and participating Vistana Signature Experiences properties.

Marriott BonvoyTM Ambassador Elite Members may check out as late as 4 p.m. local time. You can request a 4 p.m. Late Checkout when making a reservation through central reservations, at check-in, via the Mobile App (where available) or at any time during your stay. This benefit is guaranteed at all Participating Properties, except at resort and convention hotels and Design Hotels, where it is based upon availability. Late Checkout is not available at Marriott Vacation Club, Marriott Grand Residence Club and participating Vistana Signature Experiences properties. Marriott BonvoyTM Ambassador Elite Members also have the Your24™ benefit and have the flexibility of choosing their check-in time. For example, check in at 9 a.m. on the day of arrival and check out 9 a.m. on the day of departure. Your24 benefits are subject to availability and may only be requested through your Ambassador. This benefit is available only to Members who achieve Marriott Bonvoy Ambassador Elite Status (100 Qualifying Nights and US$20,000 in qualifying spend every calendar year).

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When you join Marriott Bonvoy and stay the required number of qualifying nights per year at any of our 6,700+ participating properties, you can earn Elite membership status in the world's richest travel rewards program:

  • Silver Elite: 10 to 24 Qualifying Nights
  • Gold Elite: 25 to 49 Qualifying Nights
  • Platinum Elite: 50 to 74 Qualifying Nights
  • Titanium Elite: 75 Qualifying Nights or higher
  • Ambassador Elite: 100 Qualifying Nights and US$20,000 in qualified annual spend.
See complete details.

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Depending on your Elite tier, you can enjoy even more advantages, including bonus Points/Miles, Complimentary Internet Access, Priority Late Checkout, and room upgrades. Discover all of the Elite benefits and start staying your way to the top!

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Members who achieve the criteria for ambassador service (100 Qualifying Nights and US$20,000 in qualifying spend every calendar year) are matched with a personal ambassador. This ambassador serves as a single point of contact for all the Member’s needs. The personal ambassador can help arrange anything — transportation, sightseeing, restaurant reservations, spa treatments, or help with Membership questions. The goal is to ensure the best experience for our most loyal guests. Our ambassadors will do their best to get to know their assigned Members and to understand what means the most to them when traveling. Ambassadors anticipate the Members’ needs and ensure our hotels are prepared for their arrival. Learn more about the ambassador service.

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A Suite Night Award is a one-night confirmable upgrade to a standard suite or select premium room, depending on the hotel’s availability of those rooms. The number of Suite Night Awards™ used must match the entire length of stay; it cannot be used for part of a stay (e.g., the first two nights of a five-night stay). Once you request to use your Suite Night Awards for a stay, we will check the upgrade availability starting five days prior to arrival and will keep checking every day until 2 p.m., local hotel time, one day prior to arrival. We will let you know either way if we are able to confirm the upgrade or not. If it is not available, we will return the Suite Night Awards to your Account.

Please note that not all Participating Properties are available for Suite Night Awards. For more information visit our complete Marriott Bonvoy Terms & Conditions.

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Suite Night Awards are one of five choices Members can choose from when achieving 50 Qualifying Nights annually and again achieving 75 Qualifying Nights annually with Marriott Bonvoy. A Suite Night Award is a one-night confirmable upgrade to a standard suite or select premium room, depending on the hotel’s availability of those rooms. The number of Suite Night Awards used must match the entire length of stay; it cannot be used for part of a stay (e.g., the first two nights of a five-night stay). Once you request to use your Suite Night Awards for a stay, we’ll check the upgrade availability starting five days prior to arrival and keep checking every day until 2 p.m., hotel local time, one day prior to arrival. We’ll let you know either way if we’re able to confirm the upgrade or not. If it is not available, we’ll return the Suite Night Awards to your Account.

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Yes, Suite Night Awards expire on December 31 of the year following the year in which you earned them. For example, if you achieve Platinum Elite Status with 50 Qualifying Nights on October 1, 2019, and select the Suite Night Awards as your Annual Choice Benefit, you’ll be able to use them through December 31, 2020.

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With Your24, you have the flexibility to choose your check-in time. For example, check in at 9 p.m. on the day of arrival and check out at 9 p.m. on the day of departure. This benefit is only available to Members who achieve Marriott Bonvoy Ambassador Elite Status (100 Qualifying Nights and US$20,000 in qualifying spend every calendar year). Please contact your ambassador to make your request(s).

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Reward yourself or reward the environment if you’d rather pass on housekeeping service. We’ll either credit your Account with bonus Points for participation, or in many hotels you can choose a sustainability donation. Points awarded per night and alternative offerings vary by brand.

You can pass on housekeeping service any day, for up to three consecutive days. It’s easy to participate — just be sure you give us your Membership Number when you check in if you would like to choose bonus Points.

Available when you stay two or more consecutive nights at participating hotels in the U.S. and Canada. Generally, the hotel will not access the room on opted out days but reserves the right to do so.

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Absolutely! We want to recognize your continued loyalty with Lifetime Elite Status. We have three Lifetime Elite tiers, each with its own night and tenure thresholds. Best of all, you will never go below the Lifetime Elite tier you achieve, and your Points will never expire. See complete details.

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In the USA & Canada:

American Express

  • Marriott Bonvoy™ American Express® Card (formerly the Starwood Preferred Guest American Express Credit Card): 1-800-297-1000
  • Marriott Bonvoy Brilliant™ American Express® Card (formerly the Starwood Preferred Guest American Express Luxury Card): 1-833-674-7267
  • Marriott Bonvoy Business™ American Express® Card (formerly the Starwood Preferred Guest American Express Business Credit Card): 1-800-926-0143
  • Marriott Bonvoy Loyalty Care Team: 1-888-625-4988

Chase

  • Marriott Bonvoy™ Business Credit Cards: 1-800-346-5538
  • Marriott Bonvoy™ Credit Cards: 1-800-338-5960
  • The Ritz-Carlton™ Credit Card: 1-855-896-2222
  • Marriott Bonvoy Loyalty Care Team: 1-801-468-4000

Global:

Earn & Redeem

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Members earn 10 Points per US$1.00 spent on Qualifying Charges; 5 Points per US$1.00 on Qualifying Charges at Element®, Residence Inn® and TownePlace Suites® hotels; and 2.5 Points per US$1.00 on Qualifying Room Rates at Marriott Executive Apartments® and ExecuStay® properties. Members earn Points on all Qualifying Charges, including food, beverages and some incidental purchases with most hotel brands. For more information visit our complete Marriott Bonvoy Terms & Conditions.

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Yes. A Member can earn Points for up to three rooms, as long as one room is occupied by the Member, your Membership number is on each room, and you are paying for each room. The two additional rooms must have at least one night in common with the Member’s room. Elite Night Credit is earned only for the room where the Member personally stays.

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Members can earn Points for up to three guest rooms at a Participating Property when (1) each room is paid for by the Member and all charges are settled at checkout; (2) one room is occupied by the Member; and (3) the two additional rooms must have at least one night in common with the Member’s room.

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No. Our Marriott BonvoyTM Terms and Conditions require that you personally stay at the hotel to be eligible for Points or Elite Night Credit. The only exception is to earn Points or Elite Night Credit through Marriott Bonvoy Events. Visit Marriott Bonvoy Events for more information.

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Charges not eligible for earning Points include, but are not limited to: taxes, service charges, gratuities and third-party services (such as parking, business center, watersport rentals, etc.). In addition, certain types of room rates are not eligible to earn Points. These include group or convention rates settled through a master bill, airline crew room charges, tours or pre-packaged deals through travel agents, wholesale rates, and rates from third-party bookings such as, but not limited to, Priceline.com, Expedia.com, etc.

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No. You have the choice to earn either Points or Miles when you join Marriott Bonvoy. If you prefer to earn Miles, select your airline and provide your frequent flyer program number.

If you have not indicated your earning preference, your earnings will default to Points. You can switch to and from earning Points to Miles at any time by simply updating your online profile under My Account or by contacting Member Support and notifying a representative of your earning preference in advance of your hotel stay.

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Members have access to more airline partners than ever before, with more than 40 total airline partners, including: Virgin Australia, Aegean Airlines, Air New Zealand, JetBlue, Turkish and more. You can convert Points into frequent flyer Miles, and the ratio is three Points for one Mile. And, for every 60,000 Points converted into Miles, we will add a 15,000 Point bonus, providing you with a total of 25,000 Miles in the airline program of your choice. Learn more about our airline partners.

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One of the fastest and easiest ways to earn Points is with our portfolio of Marriott International co-brand credit cards. These cards include legacy and new Chase, JPMorgan and American Express cards. You can earn Points with the co-brand credit card with each purchase made on the card, with even higher earnings for your transactions at our Participating Properties.

You will also earn Points by planning an event or meeting at our Participating Properties, and through various travel partners.

You will also want to check out the section on earning for more information on all of your earning options, including hotels stays, airline programs, cruise bookings, travel services, and more.

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Members are able to earn Points for meetings and events through Marriott Bonvoy Events across the brands that participate in this program. Make sure to include your Membership Number in the contract and throughout your engagement with the hotel to receive Points.

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Only the name has changed to align with the new branding of our loyalty program – Marriott Bonvoy. The program structure and processes are not changing currently.

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Members must remain active in Marriott Bonvoy to retain the Points they accumulate. If a Member is not active for 24 consecutive months, that Member will forfeit all accumulated Points. Members can remain active by earning Points or Miles or redeeming Points at least once every 24 months. Points never expire with Lifetime Elite Status. See our Terms & Conditions for more information.

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When searching for reservations on Marriott.com or the Marriott Bonvoy app, enter the city, state and country of any Participating Property to find out how many Points are required for a free stay. Enter your Membership Number and check the option to use your Points. The number of Points needed is determined by the hotel category and the number of nights you stay.

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To book a reservation online using Points:

  • Select “Use Points” in the hotel search form.
  • A list of hotels will appear with the number of Points needed per night.
  • Select a hotel and then choose a room; be sure you are signed into your Account.
  • Next, in “Review Details,” you will see payment options for your reservation; in most cases, your Points will be automatically deducted.
  • You can buy more Points if you do not have enough or, if eligible, use “Points Advance” to book the stay.
  • If you have a Free Night Award e-certificate, you will have the option to use it.

Once your reservation is complete, you will receive an email confirmation. You are not required to show the confirmation to the hotel at check-in.

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Your Free Night Award arrives as an e-certificate; you can view your e-certificate(s) on the Activity page within your Account. These awards can be used instead of redeeming Points when you make a reservation.

To use:

  • Select “Use Points” in the hotel search form.
  • A list of hotels will display; make your selection and then choose a standard room.
  • Next, in “Reservation Details,” you will see an option to use your Free Night Award e-certificate(s).
  • If you have multiple e-certificates and do not wish to use all of them, de-select those you do not want to use; the balance of Points you will pay for the days you are not using e-certificates will go up to reflect this.

NOTE: When using your Free Night Award e-certificate(s), you can only book one room at a time. In some cases, you may receive a message to call us before using your e-certificate(s).

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All Participating Properties are assigned categories that reflect the number of Points required per night. The higher the category, the higher the number of Points required for a stay. For more information on hotel categories and the Points required for each category, go to our Redeem Points page.

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If you do not have enough Points for the entire stay, you can still reserve your room at select hotels. When you make your reservation, you must select "Use Points." Your room will be reserved; however, your Free Night Award will not be processed. Instead, you will receive an email confirmation of your room reservation only.

From the time of booking to at least 14 days before your arrival, you will either need to purchase Points (maximum 50,000 Points per Account per year), or, have additional stays to earn enough Points to cover the difference. If there are not enough Points within 14 days of the stay, the Free Night Award will be forfeited.

Once you have enough Points for your stay, you can order your Free Night Award online. First look up your reservation and then use the link to order your Free Night Award.

Your Points will be redeemed for your stay, and you will receive an email confirmation of your Free Night Award order along with a reminder of your reservation information. The hotel will have your Free Night Award on the reservation.

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To make a reservation for someone else using your Points, please contact Member Support. This option is not available online.

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Absolutely. Through our network of partners, you have the opportunity to use your Points for air travel, ground transportation, cruises, merchandise and gift cards from some of your favorite retailers —from App Store & iTunes Gift Card to Starbucks Card.

You can even donate your Points to charity.

You can also use your points to redeem or bid on money-can’t-buy experiences and events with our exclusive Marriott Bonvoy™ Moments.

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Our Marriott Bonvoy™ Moments program offers one-of-a-kind experiences and events for members to redeem or bid online using their points.

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Yes. Members can take advantage of an excellent vacation value with our Travel Packages. Exchange your Points for a week of hotel accommodations with airline Miles included. Learn more about Travel Packages.

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You can purchase Points for US$12.50 per 1,000 Points. A maximum of 50,000 purchased or gifted Points will post to any active Membership Account per calendar year, whether you bought them for yourself or they were gifted to you.

To purchase Points while booking a redemption stay:

  • Select “Use Points” in the hotel search form.
  • A list of hotels will display; make your selection and then choose a room.
  • Next, in “Reservation Details,” you will see an option to purchase Points.
  • The credit card you use to guarantee the reservation will be charged for the Points you purchase.

To purchase Points without booking a redemption stay, please click here.

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There are two types of gift cards Members can redeem their Points for — Marriott Gift Cards and Merchandise and Retailer Gift Cards. Marriott Gift Cards are used for stays and golf, spa or meeting expenses at certain properties that allow the use of gift cards. A Member can also use his/her Points for Merchandise and Retailer Gift Cards from partners affiliated with Marriott Bonvoy. More information is available on Marriott Bonvoy’s Redeem Points page.

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Any promotions you are eligible for are located under the “Promotions” tab in your Account. To register for a promotion, simply click the register button next to that promotion to be signed up. If you received an email with a promotion, you have to sign into your Account and register for the promotion.

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Sign into your Account and view the status of all your promotions under the “Promotions” tab.

Your Stays

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Making a reservation is easy with your Marriott BonvoyTM Membership. Search with your destination, dates and trip needs through the Mobile App, www.Marriott.com or contact Member Support.

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To be eligible for and book the Member Rates, a guest must be an active Member in good standing of Marriott Bonvoy. Guests who are not Members may join the free Marriott Bonvoy program at time of booking or any time online at www.Marriott.com. To receive the Marriott Bonvoy Member exclusive rates, Members must book direct through a Marriott Channel, including the Marriott Website, Marriott Bonvoy Mobile App or by calling Member Support. Learn more here about Member Rates.

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Yes, you will be able to search and book paid and Points redemption stays across all 6,700+ Participating Properties on www.Marriott.com and our Marriott Bonvoy Mobile App. Booking direct may also provide access to Member-only rates and complimentary Internet Access. Please check a hotel’s website to see what offers are valid for its location.

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Blackout dates traditionally refer to a limited number of dates, such as during peak travel times throughout the year, when a hotel can choose not to have Members redeem Points for a Free Night Award stay. With our “No Blackout Dates” policy, hotels are required to have a limited number of standard rooms available for redemption every day.

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Yes. When a Member redeems Points for an Award Redemption Stay at a Participating Property, the Member will receive Elite Night Credit toward earning Elite Membership Status or Lifetime Elite Membership Status. This applies only to the guest room the Member is staying in and personally pays for even if the Member has redeemed Points for additional guest rooms.

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You can change or cancel reservations by signing into the Mobile App or onto www.Marriott.com and select the reservation. If your reservation is not listed or you cannot make changes, contact Member Support.

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It may take up to 10 business days after check-out for a stay to post. If after 10 business days you do not see the stay on your account, please submit a missing stay form.

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Hotel bills for previous stays will appear in a Member’s online Account within 48 to 72 hours following checkout for hotel stays throughout the U.S. and Canada where available. To access, sign in and go to the “Account Activity” tab in My Account. If you do not see your hotel bill, please contact the hotel directly.

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If you do not see points credited from a past stay, please submit a missing stay form. Please note it may take up to 10 business days after checkout for a stay to post.

Additional Assistance

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No problem. You can reset your password here. If you have additional questions, contact Member Support.

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Please get in touch with us. We're here to help: Call Member Support in the U.S. and Canada at 800-627-7468 (toll-free), or locate the nearest Member Support number from our worldwide list.

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Please let us know by using our "Contact Us" form. Select “Marriott.com support” as your topic.