FAQs: General Information About Marriott Bonvoy Rewards Program

General Information

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Marriott International’s loyalty program is Marriott Bonvoy™. Prior to February 2019, the program operated under three names: Marriott Rewards®, The Ritz-Carlton Rewards® and Starwood Preferred Guest® (SPG®).

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From August 2018 through February 2019, our three programs shared a unified currency, Elite Status and benefits. But this was temporary while we created a new name and branding for one single program. In February the three programs became Marriott Bonvoy™. It’s the same great program with a single new name, look and attitude. The name Bonvoy is derived from bon voyage, which means “good travels.” We believe travel is good because it has the power to transform, educate and enrich our members and those they meet around the world.

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Rest assured there are no substantive changes to the program that members know and love. Member benefits remain the same under our new branding. However, two of our Elite tier names have changed. Platinum Premier Elite is now Marriott Bonvoy™ Titanium Elite, and Platinum Premier Elite with ambassador service is now Marriott Bonvoy™ Ambassador Elite. The benefits associated with these Elite tiers remain the same. Additionally, all of the program changes implemented in August 2018 are intact, including how members earn and redeem, Elite Status and benefits, Lifetime Elite Status and benefits, currency, participating properties, participating brands, membership account and credit cards.

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You can use your loyalty program membership at 7,000+ participating hotels across our extraordinary portfolio of brands in 131 countries. Learn more about our brands.

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Marriott Bonvoy allows you access to a wide range of benefits, including earning points for free night award stays, exclusive Member Rates, setting reservation preferences, ability to use all features within the mobile app, a speedier reservation process on our websites and more. After joining Marriott Bonvoy and activating your online account, you will be able to manage your account information online; view your points balance, your past and upcoming reservation activity, the best offers available and more.

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Membership is free. Always. Simply complete the online enrollment form to join.

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Simply enroll online with your email address and password. Once you complete the quick and easy process of creating your online credentials, you will be able to manage your account information online, view your account balance and more.

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Existing members from one of our legacy programs are all set to enjoy Marriott Bonvoy with your existing member number and password – no further action is required. However, if you had more than one account (for example, an SPG account and Marriott Rewards account) and did not combine them, you must request to combine your points and nights into a single account.

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First, log in to your account and open your account. Select the Account Overview page, then go to “Profile” to enter or update your preferences, including your preferred credit card, number of towels, the pillows you like and the type of room you prefer.

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In the U.S. & Canada:

American Express

  • Marriott Bonvoy™ American Express® Card (formerly the Starwood Preferred Guest American Express Credit Card): 1-800-297-1000
  • Marriott Bonvoy Brilliant™ American Express® Card (formerly the Starwood Preferred Guest American Express Luxury Card): 1-833-674-7267
  • Marriott Bonvoy Business™ American Express® Card (formerly the Starwood Preferred Guest American Express Business Credit Card): 1-800-926-0143
  • Marriott Bonvoy Loyalty Care Team: 1-888-625-4988

Chase

  • Marriott Bonvoy™ Business Credit Cards: 1-800-346-5538
  • Marriott Bonvoy™ Credit Cards: 1-800-338-5960
  • The Ritz-Carlton™ Credit Card: 1-855-896-2222
  • Marriott Bonvoy Loyalty Care Team: 1-801-468-4000

Global: