FAQs: Your Marriott Bonvoy Rewards Membership

Your Membership

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You may cancel your membership at any time by sending written notice of cancellation to Member Support. All unredeemed Points, Redemption Awards, and promotional Awards as well as achieved member status, including Elite Status and Lifetime Elite Status, will be forfeited immediately and may not be reinstated or transferred.

Before you cancel, you may wish to simply change your email preferences. Please update your Communication Preferences on your Profile.

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If you’ve downloaded the Marriott Bonvoy™ mobile app, you can access your virtual membership card on the “My Account” tab. The app is available on iTunes or Google Play.

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First, sign in to your account and select the “My Account” tab in the top right corner of the page. Next, select the “Account Overview” tab and then the “Profile” tab. Your membership number will be in the “Personal Info” section.

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To protect your points, name changes must include supporting legal documentation, signature, date and membership number. For further assistance, please contact Member Support.

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You can choose to earn points or miles when you enroll in Marriott Bonvoy™. You’ll automatically earn points if no selection is made. If you want to earn miles, select your preferred airline and enter your frequent flyer number.

You can also switch between earning points and miles at any time by updating your online profile on the “My Account” page. Or, contact Member Support prior to your stay.

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Always provide your membership number when you make a reservation or when you check in to the hotel. Then be sure to regularly check your account to make sure your completed stays were posted.

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Points can be shared between two Marriott Bonvoy™ members as long as each account has been open for at least 60 days and are in good standing. To transfer points, contact Member Support and provide the membership number of the person you’re sharing your points with. You can transfer or receive 1,000 points or more at a time, and transfer up to 100,000 points per year to another account. You can also receive up to 500,000 points per from other accounts.

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Check-in and checkout times are determined by the individual hotel and may vary by location; hotels do their best to honor your requests. You can request early check-in when you book your stay, or a late checkout when you arrive. Late checkout benefits for Elite Members are:

  • Marriott Bonvoy™ Silver Elite Members can request Priority Late Checkout by calling the front desk the morning of checkout and providing your planned departure time. While we do our best to honor these requests, special accommodations are based on availability and are not guaranteed. Late Checkout is not available at Marriott Vacation Club®, Marriott Grand Residence Club® or participating Vistana Signature Experiences properties.
  • Marriott Bonvoy™ Gold Elite Members can check out as late as 2 p.m. local time. You can request a 2 p.m. Late Checkout by calling the front desk the morning of checkout to make your request to check out up to 2 p.m. local time. While we do our best to honor these requests, special accommodations are based on availability and are not guaranteed. Late Checkout is not available at Marriott Vacation Club®, Marriott Grand Residence Club® or participating Vistana Signature Experiences properties.
  • Marriott Bonvoy™ Platinum Elite Members may check out as late as 4 p.m. local time. You can request a 4 p.m. Late Checkout when making a reservation through central reservations, at check-in, through the mobile app (where available) or at any time during your stay. This benefit is guaranteed at all participating properties, except at resort and convention hotels and Design Hotels™, where it is based upon availability. Late Checkout is not available at Marriott Vacation Club, Marriott Grand Residence Club and participating Vistana Signature Experiences properties.
  • Marriott Bonvoy™ Titanium Elite Members may check out as late as 4 p.m. local time. You can request a 4 p.m. Late Checkout when making a reservation through central reservations, at check-in, through the mobile app (where available) or at any time during your stay. This benefit is guaranteed at all Participating Properties, except at resort and convention hotels and Design Hotels, where it is based upon availability. Late Checkout is not available at Marriott Vacation Club, Marriott Grand Residence Club and participating Vistana Signature Experiences properties.
  • Marriott Bonvoy™ Ambassador Elite Members may check out as late as 4 p.m. local time. You can request a 4 p.m. Late Checkout when making a reservation through central reservations, at check-in, through the mobile app (where available) or at any time during your stay. This benefit is guaranteed at all participating properties, except at resort and convention hotels and Design Hotels, where it is based upon availability. Late Checkout is not available at Marriott Vacation Club, Marriott Grand Residence Club and participating Vistana Signature Experiences properties. Marriott Bonvoy™ Ambassador Elite Members also have the Your24™ benefit and have the flexibility of choosing their check-in time. For example, check in at 9 a.m. on the day of arrival and check out 9 a.m. on the day of departure. Your24 benefits are subject to availability and may only be requested through your Ambassador. This benefit is available only to members who achieve Marriott Bonvoy Ambassador Elite Status (100 Qualifying Nights and US$20,000 in qualifying spend every calendar year).

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When you join Marriott Bonvoy™ and stay the required number of qualifying nights per year at any of our 7,000+ participating properties, you can earn Elite membership status in the world's richest travel rewards program:

  • Marriott Bonvoy Silver Elite: 10 to 24 Qualifying Nights
  • Marriott Bonvoy Gold Elite: 25 to 49 Qualifying Nights
  • Marriott Bonvoy Platinum Elite: 50 to 74 Qualifying Nights
  • Marriott Bonvoy Titanium Elite (previously Platinum Premier Elite): 75 Qualifying Nights or higher
  • Marriott Bonvoy Ambassador Elite (previously Platinum Premier Elite with ambassador service): 100 Qualifying Nights and US$20,000 in qualified annual spend.
See complete details.

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Depending on your Elite tier, you can enjoy even more advantages, including bonus points/miles, complimentary internet access, priority late checkout and room upgrades. Discover the Elite benefits and stay your way to the top!

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Once you meet the minimum of 100 qualifying nights and $20,000 USD in qualifying spend each calendar year, you’ll be matched with a personal ambassador who’ll be your single point of contact. As one of our most loyal guests, your ambassador will ensure you enjoy the best possible experience. They can answer questions or help with arrangements, from transportation and sightseeing to booking a restaurant or spa treatments. Your ambassador will also do their best to get to know you and your travel preferences so they can anticipate needs and make sure everything is ready for your arrival. Learn more.

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Suite Night Awards are one of five choices Members can choose from when achieving 50 Qualifying Nights annually and again achieving 75 Qualifying Nights annually with Marriott Bonvoy. A Suite Night Award is a one-night confirmable upgrade to a standard suite or select premium room, depending on the hotel’s availability of those rooms. The number of Suite Night Awards used must match the entire length of stay; it cannot be used for part of a stay (e.g., the first two nights of a five-night stay). Once you request to use your Suite Night Awards for a stay, we’ll check the upgrade availability starting five days prior to arrival and keep checking every day until 2 p.m., hotel local time, one day prior to arrival. We’ll let you know either way if we’re able to confirm the upgrade or not. If it is not available, we’ll return the Suite Night Awards to your Account.

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Yes, Suite Night Awards expire on December 31 of the year following the year that you earned them. For example, if you achieve Platinum Elite Status with 50 qualifying nights on October 1, 2019 and select the Suite Night Awards as your Annual Choice Benefit, you’ll be able to use them through December 31, 2020.

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Your24 gives you the flexibility to choose your check-in time. For example, check in at 9 p.m. on the day of arrival and check out at 9 p.m. on the day of departure. This benefit is only available to members who achieve Marriott Bonvoy™ Ambassador Elite Status (100 Qualifying Nights and $20,000 USD in qualifying spend every calendar year). Please contact your ambassador to make your request(s).

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Make a Green Choice gives you the option of passing on housekeeping service. You’ll be rewarded... and so will the environment. We’ll either credit your account with bonus points, or in many hotels, let you choose a sustainability donation. Points are awarded per night and alternative offers vary by brand.

You can pass on housekeeping service any day for up to three consecutive days. It’s easy to participate — just be sure you give us your membership number when you check in if you want bonus points.

Available when you stay two or more consecutive nights at participating hotels in the U.S. and Canada. Generally, the hotel will not access the room on opted out days but reserves the right to do so.

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Absolutely! We want to recognize your continued loyalty with Lifetime Elite Status. We have three Lifetime Elite tiers, each with its own night and tenure thresholds. Best of all, you will never go below the Lifetime Elite tier you achieve, and your Points will never expire. See complete details.

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In the U.S. & Canada:

American Express

  • Marriott Bonvoy™ American Express® Card (formerly the Starwood Preferred Guest American Express Credit Card): 1-800-297-1000
  • Marriott Bonvoy Brilliant™ American Express® Card (formerly the Starwood Preferred Guest American Express Luxury Card): 1-833-674-7267
  • Marriott Bonvoy Business™ American Express® Card (formerly the Starwood Preferred Guest American Express Business Credit Card): 1-800-926-0143
  • Marriott Bonvoy Loyalty Care Team: 1-888-625-4988

Chase

  • Marriott Bonvoy™ Business Credit Cards: 1-800-346-5538
  • Marriott Bonvoy™ Credit Cards: 1-800-338-5960
  • The Ritz-Carlton™ Credit Card: 1-855-896-2222
  • Marriott Bonvoy Loyalty Care Team: 1-801-468-4000

Global: