FAQs: Marriott Bonvoy Best Rate Guarantee

Best Rate Guarantee

Open

With the Best Rate Guarantee, you can rest easy knowing that the rate you find on any official Marriott reservation channel (Marriott.com, SPG.com, Marriott App, SPG App, Customer Engagement Centers, or directly with a hotel) is the lowest available rate for this room and rate type anywhere online. If you find a lower rate for the same room, let us know by submitting a claim form. If the lower rate you found qualifies, we’ll match the lower rate and give you an additional 25% discount on the room or 5,000 Marriott Bonvoy™ Points…it’s up to you.

For complete details, see the Best Rate Guarantee Terms & Conditions.

Open

If, after making a reservation with us directly online or over the phone, you find a lower rate elsewhere, you must file a claim within 24 hours of your initial reservation.

All claims must include the rate reserved and the lower rate found for the same hotel, room type and reservation dates. If the lower rate you found qualifies, we’ll match the lower rate and give you an additional 25% discount on the room or 5,000 Marriott Bonvoy™ Program Points…it’s up to you. You may submit the claim form here.

Open

The rate you found at the comparison channel must still be available at the time your claim is reviewed as reservations at third-party reservation channels are priced by those channels, meaning that the lower rate cannot be validated with a reservation record alone.

Open

No, a second reservation is not required unless your reservation is made with a travel agency; then we do require a second reservation.

Open

Yes. The guarantee applies to published rates available to the general public. It does not apply to group or contracted rates, packaged or opaque rates, or qualified memberships such as AAA, AARP or government rates.

For complete details, see the Best Rate Guarantee Terms & Conditions.

Open

Most websites are included in the Best Rate Guarantee (for example, Hotels.com, Expedia.com, Travelocity.com). However, the website must be one in which you can complete the transaction on the site. Opaque providers of hotel rooms, such as Priceline.com and Hotwire.com, that do not reveal the hotel brand name until after you have pre-paid for your hotel room, do not qualify for the guarantee.

Open

Rates quoted by travel agents are eligible for the Best Rate Guarantee. We require that you present two reservation numbers with your claim: one for the reservation made through one of Marriott’s official reservation channels, and one for the reservation made through the travel agency. Marriott will cancel the higher rate reservation at no charge to you and honor our guarantee on the lower rate and give you an additional 25% discount on the room or 5,000 Marriott Bonvoy™ Program Points…it’s up to you.

Open

The factors that must match when a claim is verified are the size, the view, amenities, number of guests, cancellation policy, and bed type. Each factor must be the same to verify a claim.

The following are examples of non-comparable rooms:

• A suite with a 4-guest limit is not comparable to a suite with a 6-guest limit
• A room without an ocean view is not comparable to an ocean-view room
• A room that has a king bed is not comparable to a room that has 2 queen beds
• A room with a guaranteed option (like a high floor) is not comparable to a room without that same guarantee
• A room booked on a pre-paid, non-cancellable rate is not comparable to a room that can be canceled up to 48 hours prior to arrival

Open

When this type of rate is included in a comparison, the total rate on the comparison channel will be compared to the total rate available on Marriott channels. We cannot guarantee rates that include room and other components or amenities such as travel, car rental, entertainment, non-breakfast meals, tickets, gas coupons, etc.

Open

Claims will be evaluated in the currency of the Marriott reservation. To do so, Marriott will use the currency converter provided on Marriott.com. Rate discrepancies solely attributable to fluctuations and/or differences in currency exchange rates are excluded from the guarantee.

Open

Yes. You will be awarded Marriott BONVOY Program Points based on the lower rate paid at checkout. Please make sure to provide your member number when you make the reservation.

Open

Points will be added after you check out, similar to how the Marriott BONVOY Program Points you earn during your stay are added. Points should post to your account within 7-10 days following your stay.

Open

Rates offered at official Marriott reservation channels are not eligible for comparison. In some cases, you may be able to modify your reservation to receive the less expensive rate.

Open

Yes. The difference in the amount between the rate originally confirmed and the reduced rate will be held by the hotel. Any amount that remains, when you check out, will be refunded.

Open

Yes, however, the reservation must obey the cancellation policy and the change may result in a rate change removing the rate discount and/or Marriott Loyalty Program Points.