Marriott Bonvoy Reservations Assistance

General

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Our web sites require that room reservations are guaranteed by a valid credit card. Your credit card is not charged at the time of reservation, and is used as a guarantee that a room will be held in advance of your arrival. Your credit card will be charged only if pre-payment is required for a specific rate, or in the event that you do not cancel your reservation within the stated cancellation time period and do not check in. Your credit card information is safe with Marriott. Your information is never shared with third parties. Please see our privacy statement for more information.

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Some rates require a one-night prepaid deposit due to a special local event or when a property is offering an advance purchase discounted rate. Both instances carry special terms and conditions, such as a non-cancelable or strict cancel policy.

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Indicate the number of people per room in the “Rooms & Guests” field in any of our search forms. When you select a hotel and are viewing rooms within that hotel, only rooms that can accommodate this number of guests will be shown.

You can also select the “Room details” link for any room to see the maximum occupancy of the room.

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Yes. When you create an online account profile, your contact information and room preferences will be stored for your convenience when booking a stay.

To set up your account, go to the top right corner of any page and select “Sign in or join”. Go to “Create online account” and complete. If you’re not a member, simply opt to join.

Your new profile stores your preferences and contact information. That way, whenever you’re making a reservation, sign in and your room preferences and guest information will be automatically entered.

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Marriott GiftCards and eGiftCards can be purchased by visiting Marriott GiftCards Open in a new window. GiftCards are available for any amount from $25 to $2,000 USD, and can be used at any participating Marriott property or online at ShopMarriott Open in a new window.

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We are aware of this issue and working to add the filter into our search capabilities. In the meantime, you can search by price using the map feature. We are sorry for any inconvenience this has caused you.