FAQs: Making Hotel Reservations With Marriott Bonvoy

Making a Reservation

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Absolutely. We welcome everyone to book with us, but there are immediate benefits to joining, like free Wi-Fi and mobile check-in. You will also get our lowest Member Rates all the time at 7,000+ participating properties across our extraordinary portfolio of brands worldwide. Join now

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We are in the process of moving of our hotels to Marriott.com and new SPG.com sites. During this transition, you’ll be able to see available hotels in search results on both sites, but you’ll need to complete your reservation on the old SPG.com site. Good news: You can use your existing account login for fast booking, and you’ll still earn points for your stay if you are a Marriott BONVOY member.

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There’s no need to change sites to reserve hotels. Our hotels are available on both sites.

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There are two ways to search deals and packages. From the homepage:

1. Select “Deals & Packages” in the main menu at the top of the page to open the list of options. For instance, you’ll find featured and regional offers under “Deals”, and build-your-own vacation packages under “Hotel & Flight Packages”.

2. Enter your information in the search form and select “Find Hotels”. When your search results appear, select “View Rates” for a specific property. When the page opens, select the tab for “Deals & Packages” to find the deals available for your stay.

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For help making your reservation, please contact one of our worldwide reservation centers.

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Yes. A special group code is required and must be entered in the Group Code field found within the booking module featured on specific hotel information pages. To find the field, expand the “Special Rates” area and then enter the code in the “Group Code” field. Your group coordinator must have established this code with the hotel in advance. Ask your group coordinator for the special code or contact us via email.

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Marriott Reservations Centers are offered worldwide. Find the number for your country.

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Please download the Credit Card Authorization Form (PDF) and once completed, please fax the form to the hotel. The fax number can be found on the hotel’s website.

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If you have just made your reservation and are viewing the confirmation page, click the email link below the confirmation number and enter one or more email address separated by commas, then click “Submit”. To forward a reservation you made earlier, follow the same process after opening the reservation.

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If you are a member, on the site home page, select “Sign In or Join” in the site navigation. Once you sign in using your member number or email address and password, you can then click on "My Trips" to view all of your reservations. If any reservations are missing, you can search for them using the “Search Reservations” link.

If you are not a member, on the site home page, select “Find & Reserve” in the site navigation, then “Look up a Reservation”. You will need to provide the first name, last name, confirmation number and check-in date of the reservation.

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Our search results show all of our hotels in a given destination. Hotels that are not available for your dates are shown as such. If you think the hotel may be in the list but are having difficulty locating it, you can click on the “All Filters” link within the search results to narrow down the results. Or if you know the name of the hotel, you can begin typing it in the Destination field of our search forms – the form will suggest potential matches.

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In most of our search forms, such as the one on the home page, you can type an address in the Destination field of the search form. You can also type a city, state, and zip code such as “Bethesda, MD 20817” and do a search on that zip code.

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You can locate hotels within a 50-mile radius from an address.

1. Go to the home page and enter your address within the Destination field in the search form.
2. Enter the rest of your stay details and then click “Find Hotels.”
3. You will see a list of hotels sorted by distance from your address.
4. If you wish to see the hotels on a map instead, click “Map View.”

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For one to three rooms:
Our online reservation system will allow you to book three rooms at a time per reservation. Simply choose 1, 2 or 3 from the “Rooms & Guests” dropdown menu when starting your search.

For our hotels that are participating in a pilot to improve the way we show our rooms, you will have the ability to book different room types at the same time. So, for example, if you need one room with one king bed and a walk-in shower and another room with two queen beds and a bathtub, you can do this in the same booking. Simply place the rooms you want in the cart, where you can further customize the room features you want for each room.

For four to nine rooms:
You may reserve up to three rooms at once online. To reserve four to nine rooms, first make a reservation of three rooms and then choose “Book more rooms at this hotel” at the top of the screen, below the confirmation number, when you complete your first reservation. This will save the hotel name, your travel dates, address and credit card information so you can easily make one or more additional reservations.

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You are limited to booking only three rooms at a time. However, we allow you to place up to five rooms in the cart to aid in your shopping and decision-making process. Simply remove the rooms you do not wish to book and then you can complete your multiple-room booking.

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Reservations requiring 10 or more rooms for the same arrival and departure are known as a “group booking." These typically have different rates, availability structures and deposit requirements than non-group reservations. To make a group booking, click the menu in the upper left, then Find & Reserve, followed by Find a Hotel for Group (10+ rooms). You may also contact the sales department at the hotel or contact our corporate group sales office by phone toll-free at 1-800-831-4004.

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Some of our properties are participating in a pilot to improve the way we show our rooms and rates. When you are viewing rooms and rates for these properties, you will see a set of filters at the top of the page, one of which is for accessible room features. You can use this to see available rooms with the features you need.

For all of our hotels, on the Reservation Details page, you can click “Choose room features” and choose from available accessible room options for the room you selected. If no accessible options are available for the room type selected, no accessible options will be displayed.

If you want to know whether the room you’re considering offers accessible room options, you can select “Room details” on either step to see whether the room has these options.

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First, sign in to your Marriott BONVOY account. When “My Account” opens, select “Activity”. The link to rebook will appear next to the name of the hotel.

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To book your hotel, airfare and rental car together, go to Vacations by Marriott Open in a new window and complete the required information. For additional assistance, call 1-866-814-6901 (toll-free in the U.S. and Canada), or contact a worldwide reservation center nearest you.

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You can book a honeymoon package on Experiences by Marriott. For assistance, please call Customer Care at 1-800-721-7033 (toll-free in the U.S. and Canada), or contact a worldwide reservation center nearest you.

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To see hotels in a particular category on the home page, select “Find & Reserve” and then “Browse by Destination” within the navigation. Then select “Filter” and choose the categories you’re interested in. Then select a destination to view all hotels in the categories within that destination.

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This information is used to provide accurate room pricing.

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This information is used to provide accurate room pricing and enable the hotels to prepare for your arrival.

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If you want to book more than one room and either the number of guests or the ages of children vary by room, please make multiple individual reservations.

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At any point during the booking process where you see a “Rate details” link, you can click that to read the cancellation policy. You’ll also see the cancellation policy within the Reservation Details step, below the name of the rate you are booking when you’re booking a hotel.

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To access your company code, email Customer Care. Proof of eligibility is required at check-in.