W Mexico City

Campos Eliseos 252, Chapultepec, Polanco

Mexico City, 11560 Mexico

Phone:+52 55 9138 1800

Fax:+52 55 9138 1865

Toll-free:+52 55 9138 1800

Sales:+52 55 5999 0043

Sales fax:+52 55 9138 1899

Services & Amenities

All public areas non-smoking

Beauty shop

Car Rental

Video games

Coffee/tea in-room

Concierge desk

Foreign exchange, nearby

Laundry on-site

Local restaurant dinner delivery

Mobility accessible rooms

Room service

Room service, 24-hour

Safe deposit boxes, front desk

Shoeshine stand

Valet dry-cleaning

Guest Room Information

General Room Amenities

  • Air conditioning
  • Bottled water: Fee
  • Coffee maker/tea service
  • Crib/Play Yard
  • Electrical adapters
  • Individual climate control
  • Iron and ironing board
  • Mini fridge
  • Pillows: down/feather
  • Pillows: foam
  • Pull-out sofa bed
  • Rollaway bed
  • Safe

Bathroom Amenities

  • Bathrobe
  • Bathroom amenities
  • Hair dryer
  • Separate tub and shower

Room Entertainment

  • Cable channel: CNN
  • Cable channel: ESPN
  • Cable channel: HBO
  • Cable/satellite TV
  • Color TV
  • DVD movies available
  • Movies/videos, pay-per-view
  • Plug In Panel

Kitchen Amenities

  • Conventional oven
  • Microwave oven
  • Pots, pans, serving dishes
  • Refrigerator
  • Silverware
  • Stove
  • Table and chairs

Business Amenities

  • Electrical outlet: desk level
  • Phone feature: cordless
  • Phone feature: speakerphone
  • Phone feature: voice mail
  • Two-line phone
Visit the Guest Rooms page for more information


Dining Services

Local restaurant dinner delivery

Room service, 24-hour

Room service


Living Room Bar

Living Room Bar is a Bar with smart snacks and mexican finger food and fun music

Open for breakfast, lunch and dinner Dress code: Smart Casual Phone: +52 55 9138 1800


25DOS (Operating at an open terrace on the 3rd floor)

Food from the Mexican southeast. In its kitchen is the culture of a country rich in ingredients and history. Fish, meats and organic salads are culinary creations that highlight the creativity and the handling of ingredients from their chef.

Reservations required

Open for breakfast, lunch and dinner Dress code: Casual Phone: +52 55 9138 1800

Fitness & Recreation


Bike Rentals


Fitness center on-site




AWAY® SPA (Temporarily Closed) (Appointment is Required)

Local Attractions

Plaza of Three Cultures

Polanco Commercial District

Tehotihuacan Pyramids

City Tours

Cultural Tours

Murales de Diego Rivera en la Secretaria de Educacion Publica

Archeological Museum

Chapultepec Castle

Visit Local Area page for more information

Airport Information

Benito Juarez International Airport Mexico City (MEX)


Airport Phone: +52 55 2482 2424 ext. 0

Hotel direction: 11.2 miles E

  • Airport shuttle service, reservation required, fee: 75 USD (one way) 24 Hours, 7 days a week Shuttle Phone: +52 55 91381800 Ext 0
  • Alternate transportation: Private Car Transfer; fee: 75 USD (one way) ;on request
  • Estimated taxi fare: 32 USD (one way)
  • Subway service, fee: 1 USD (one way)
Visit MEX airport website
Driving directions

Take bulevard Aeropuerto and then Viaducto Miguel Aleman until Parque Lira, then turn to the right in Parque lira and go streight until Campos Elisesos, then turn to the left and in the number 252 of Campos Eliseos is the W Mexico City

Business Services

Overnight delivery/pickup




For more information about the physical features of our accessible rooms, common areas, or special services relating to a specific disability, please call +52 55 9138 1800+52 55 9138 1800.

Accessible Areas with Accessible Routes from Public Entrance

  • Business Center
  • Fitness Center
  • Meeting spaces and ballrooms
  • Public entrance alternative
  • Registration Desk Pathway
  • Registration desk
  • Restaurant(s)/Lounge(s)
  • Spa

Accessible Hotel Features

  • Accessible Self-parking
  • Self-parking facility, van-accessible spaces
  • Self-parking, accessible spaces
  • Service animals are welcome
  • Valet parking for vehicles outfitted for drivers in wheelchairs
  • Elevators

Guest Room Accessibility

  • Accessible guest rooms with 32” wide doorways
  • Accessible route from public entrance to accessible guest rooms
  • Alarm clock telephone ringers
  • Bathroom grab bars
  • Bathtub grab bars
  • Bathtub seat
  • Deadbolt locks, lowered
  • Doors with lever handles
  • Electrical outlets, lowered
  • Hearing accessible rooms and/or kits
  • Roll-in shower
  • Shower wand, adjustable
  • Toilet seat at wheelchair height
  • Transfer shower
  • Vanities, accessible
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