Sheraton Ambassador Hotel

Ave. Hidalgo 310 Oriente, Monterrey 64000 Mexico
+52 81 8380 7000

Sheraton Ambassador Hotel

Ave. Hidalgo 310 Oriente

Monterrey, 64000 Mexico

Phone:+52 81 8380 7000

Fax:+52 81 8380 7049

Toll-free:+52 800 832 8400

Sales:+52 81 8380 7012

Sales fax:+52 81 8380 7049

Services & Amenities

Airline reservation desk

All public areas non-smoking

Car Rental

Concierge Lounge Hours

Coffee/tea in-room

Buffet breakfast, fee from: 15 USD

Continental breakfast, fee from: 8 USD

Foreign exchange, nearby

Hot breakfast, fee from: 10 USD

Laundry on-site

Mobility accessible rooms

Newspaper in lobby

Room service

Room service, 24-hour

Valet dry-cleaning

Guest Room Information

General Room Amenities

  • Air conditioning
  • Alarm clock
  • Bottled water: Fee
  • Coffee maker/tea service
  • Crib/Play Yard
  • Electrical adapters
  • Iron and ironing board
  • Mini fridge
  • Pillows: down/feather
  • Pillows: foam
  • Rollaway bed
  • Safe

Bathroom Amenities

  • Bathrobe
  • Bathroom amenities
  • Hair dryer

Room Entertainment

  • Cable channel: CNN
  • Cable channel: ESPN
  • Cable channel: HBO
  • Cable/satellite TV
  • Color TV

Business Amenities

  • Electrical outlet: desk level
  • Phone feature: cordless
  • Phone feature: speakerphone
  • Phone feature: voice mail
  • Two-line phone

Kitchen Amenities

  • Table and chairs
Visit the Guest Rooms page for more information


Dining Services

Room service, 24-hour

Room service


Buffet breakfast, fee from 15.00 USD

Continental breakfast, fee from 8.00 USD


Doña Mayor

The award-winning Doña Mayor is a popular restaurant destination among hotel guests and Monterrey locals. Stop in after an exciting day downtown and savor fresh, seasonal dishes inspired by the cuisine of Mexico, the Mediterranean and across the world.

Open for breakfast, lunch and dinner Dress code: Smart Casual Phone: +52 81 8380 7000

Fitness & Recreation

Local Attractions

Macro Plaza


Santa Lucia Riverwalk

Sesame Street

Visit Local Area page for more information

Airport Information

General Mariano Escobedo International Airport (MTY)


Airport Phone: +52 81 8288 7700

Hotel direction: 17.5 miles NE

This hotel does not provide shuttle service.

  • Estimated taxi fare: 30 USD (one way)
Visit MTY airport website
Driving directions

Monterrey International Airport Carretera Miguel Alemán km 24, 66600 Nuevo León, Mexico. Get on Eje Metropolitano 48/México 54 from Blvrd Aeropuerto 4 min (3.3 km) Follow México 54 to Autopista Monterrey - Reynosa/Eje Metropolitano 22 in Guadalupe. Take the Eje Metropolitano 22 exit from Av. Miguel Alemán/México 54 15 min (16.6 km) Continue to Monterrey 4 min (5.1 km) Follow Eje Metropolitano 22/México 40 to Constitución. Exit from Constitución/Eje Metropolitano 22/México 40 3 min (2.6 km) Take Calle Benito Juárez to Calle Miguel Hidalgo 3 min (650 m)

Del Norte International Airport (NTR)


Hotel direction: 15.0 miles W

This hotel does not provide shuttle service.

  • Estimated taxi fare: 30 USD (one way)
Visit NTR airport website
Driving directions

Monterrey Airport North Nuevo León, Mexico. Head west toward Carretera Nuevo Laredo - Monterrey/México 85 1 min (180 m) Continue on Carretera Nuevo Laredo - Monterrey/México 85 to Roble Norte, San Nicolás de los Garza 15 min (14.1 km) Take Eje Metropolitano 15 to Calle Miguel Hidalgo in Centro, Monterrey 21 min (10.3 km)

Business Services

Copy service

Fax service

Network/Internet printing



For more information about the physical features of our accessible rooms, common areas, or special services relating to a specific disability, please call +52 81 8380 7000+52 81 8380 7000.

Accessible Areas with Accessible Routes from Public Entrance

  • Business Center
  • Fitness Center
  • Meeting spaces and ballrooms
  • Public entrance alternative
  • Registration Desk Pathway
  • Registration desk
  • Restaurant(s)/Lounge(s)

Accessible Hotel Features

  • Valet parking for vehicles outfitted for drivers in wheelchairs
  • Elevators

Guest Room Accessibility

  • Accessible guest rooms with 32” wide doorways
  • Accessible route from public entrance to accessible guest rooms
  • Bathroom grab bars
  • Bathtub grab bars
  • Bathtub seat
  • Doors with lever handles
  • Electrical outlets, lowered
  • Roll-in shower
  • Shower wand, adjustable
  • Toilet seat at wheelchair height
  • Transfer shower
  • Vanities, accessible
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