Twelve at Hengshan, a Luxury Collection Hotel, Shanghai

12 Hengshan Road, Xuhui District, Shanghai 200031 China
+86 21 3338 3888

Twelve at Hengshan, a Luxury Collection Hotel, Shanghai

12 Hengshan Road, Xuhui District

Shanghai, 200031 China

Phone:+86 21 3338 3888

Fax:+86 21 3338 3999

Toll-free:+86 21 3338 3872

Sales:+86 21 3338 3857

Sales fax:+86 21 6486 6248

Services & Amenities

All public areas non-smoking

Barber/Beauty shop



Coffee/tea in-room

Concierge desk

Foreign exchange

Housekeeping service daily

Laundry on-site

Limousine service

Mobility accessible rooms

Newspaper delivered to room, on request

Newspaper in lobby

Room service

Room service, 24-hour

Safe deposit boxes, front desk

Guest Room Information

General Room Amenities

  • Air conditioning
  • Alarm clock
  • Bottled water: Complimentary
  • Coffee maker/tea service
  • Crib/Play Yard
  • Electrical adapters
  • Mini fridge
  • Pull-out sofa bed
  • Safe

Bathroom Amenities

  • Bathrobe
  • Hair dryer
  • Separate tub and shower

Kitchen Amenities

  • Table and chairs
Visit the Guest Rooms page for more information


Dining Services

Room service, 24-hour

Room service


Lobby Lounge

In a sleek ambience of wood, metal, and glass, The Lobby Lounge serves on-the-go drinks, snacks, and fresh-baked breads, plus gourmet gifts and seasonal baskets. It also boasts more than 15 varieties of classic and creative cheesecakes.

Open for lunch and dinner


Twelve Hengshan

For a truly authentic bite, visit Twelve Hengshan, a Cantonese style restaurant infused with local Shanghai flavors. The menu, created by a team of top ranked chefs, pops with organic ingredients and artful arrangements in an inspired setting.

Open for lunch and dinner

Multiple cuisines

Tops & Terrace

Tops & Terrace is the hotel's gastronomic heart, where breakfast, lunch, and dinner are designed to satisfy all preferences. Dine on French, Mediterranean, and Asian fare, as well as select specialties from around world.

Open for breakfast, lunch and dinner

Fitness & Recreation


Fitness center on-site


Swimming Pool


SEN Spa (Appointment is Required)

Local Attractions

Jade Buddha Temple

3.0 miles from hotel

Oriental Pearl TV Tower

5.8 miles from hotel

People Square

3.0 miles from hotel

Xin Tian Di

2.0 miles from hotel

American Airlines

2.3 miles from hotel


2.2 miles from hotel


2.2 miles from hotel


3.3 miles from hotel

Visit Local Area page for more information

Airport Information

Shanghai Hongqiao International Airport (SHA)


Airport Phone: +86 21 6268 8899

Hotel direction: 9.3 miles E

This hotel does not provide shuttle service.

  • Alternate transportation: Private Car Service
  • Estimated taxi fare: 70 CNY (one way)
  • Subway service, fee: 4 CNY (one way)
Visit SHA airport website

Shanghai Pudong International Airport (PVG)


Airport Phone: +86 21 96990

Hotel direction: 31.1 miles W

This hotel does not provide shuttle service.

  • Alternate transportation: Private Car Service;reservation required
  • Estimated taxi fare: 200 CNY (one way)
  • Subway service, fee: 7 CNY (one way)
Visit PVG airport website
Driving directions

From Shanghai Hongqiao International Airport, Get on Hongqiao Elevated Road from Hongxiang 3rd Road and Shenda 5th Road 5 min (1.7 km), Head south toward Hongxiang 3rd Road 180 m, Turn left onto Hongxiang 3rd Road 650 m, Turn right Onto Shenda 5rd Road 300m, Turn right onto 120m, Turn left at the 1st cross street onto Seven Mile Road 120m, Take the ramp onto Rainbow Road Elevated Road 350 m, Take Yan'an Elevated Road to Yan'an West Road in Changning Take exit Jiangsu Road from Yan'an Elevated Road 17 min (11.5 km), Merge onto Rainbow Passage Road 1.7 km, Merge onto G50 Humin Expressway 2.6 km, Continue onto Yan'an Elevated Road 6.9 km, Take exit Jiangsu Road to merge onto Yan'an West Road 300 m, Take Hunan Road and Gao'an Road to Hengshan Road in Xuhui District 11 min (2.8 km), Merge onto Yan'an West Road 180 m, Turn right at Zhaohua Intersection onto Zhaohua East Road 250 m, Turn right onto Jiangsu Road 240 m, Continue straight onto Huashan Road 350 m, Turn left onto Hunan Road 1.0 km, Continue onto Gaoan Ro

Business Services

Full-service business center


For more information about the physical features of our accessible rooms, common areas, or special services relating to a specific disability, please call +86 21 3338 3888.

Accessible Areas with Accessible Routes from Public Entrance

  • Fitness Center
  • Meeting spaces and ballrooms
  • Public entrance alternative
  • Registration Desk Pathway
  • Registration desk
  • Restaurant(s)/Lounge(s)
  • Spa

Accessible Hotel Features

  • Accessible Self-parking
  • Elevators

Guest Room Accessibility

  • Accessible guest rooms with 32” wide doorways
  • Accessible route from public entrance to accessible guest rooms
  • Alarm clock telephone ringers
  • Bathroom grab bars
  • Bathtub grab bars
  • Bathtub seat
  • Deadbolt locks, lowered
  • Door night guards, lowered
  • Doors with lever handles
  • Electrical outlets, lowered
  • Hearing accessible rooms and/or kits
  • Roll-in shower
  • Shower wand, adjustable
  • TTY/TTD available
  • Toilet seat at wheelchair height
  • Transfer shower
  • Vanities, accessible
  • Viewports, lowered
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