10000 Ballantyne Commons Parkway, Charlotte, North Carolina 28277 USA
+1 704-248-4000

Accessibility


This hotel is committed to making our facilities, amenities and services accessible to guests with disabilities. We will attempt to make reasonable modifications to our policies, practices, or procedures for guests with disabilities in order to provide them with access to the facilities and services our hotel has to offer.

Questions about the accessible facilities and services offered should be directed to the hotel at (1)(704) 248-4000.

Clarifying note: certain areas of the hotel are not fully accessible to guests with disabilities.

Accessible Places


Accessible Public Spaces
  • Public entrance
  • Service animals welcome
  • Accessible route from public entrance to registration
  • Accessible route from public entrance to guest rooms
  • Accessible route from public entrance to restaurant
  • Accessible route from public entrance to meeting room/ballroom
  • Accessible route from public entrance to fitness center
  • Accessible route from public entrance to swimming pool
  • Accessible route from public entrance to business center
  • Restaurant
  • Valet parking
  • Self-parking area for cars
  • Self-parking area for vans
  • Fitness center
  • Swimming pool
  • Business center
Accessible guest rooms
  • Roll-in showers
  • Bathtubs with grab bars
  • Visual fire alarm
  • Door bell notification device
  • Telephone notification device
  • Mobility-accessible doors with at least 32 inches of clear door width
  • Televisions with closed captioning for the hearing impaired
Public spaces
  • Registration desk
  • Concierge desk