Gaylord Opryland Resort & Convention Center

In response to changing marketplace conditions, Gaylord Hotels is committed to ensuring our customers experience flexibility during these challenging times. For all Gaylord Hotels, we are extending our flexible reservation policies. Change and cancellation policies for guests with existing reservations for any future arrival date, including pre-paid reservations, full changes or cancellations are permitted at no charge up to 72 hours prior to arrival.

In order to enable a more spacious & comfortable experience and proper social distancing for our guests, pool occupancy limits will be applied. Guests can access our Resort pools on a first come, first serve basis.  Access to SoundWaves requires advanced reservations.  

Attendants are dedicated to regular cycles of guest touch point sanitization. There is expanded distance between chaise lounge chairs to maintain social distance and cloth chair cushions have been removed. Partitions have been installed at the welcome desk. Chaise lounge chairs, cabanas, tubes and slide mats are sanitized after each use.

Public Health Order requires guests to wear face masks in all public areas.  Masks are required at the indoor resort pool, including when sitting in a lounge chair. Face masks are not required while engaged in water recreation or while seated for dining in our restaurants and lounges.

For the protection of our guests and STARS, we have implemented "upon request only" housekeeping service and no STARS are permitted into guest rooms while a guest is present unless for emergency reasons.

The resort currently has limited dining options available and including Delta Marketplace and Cascades American Cafe.  

We are using signage throughout the resort to remind guests to maintain social distancing and have removed or re-arranged furniture to allow more space for distancing. In compliance with local and state mandates, occupancy limits and seating capacities have been reduced to allow for appropriate social distancing.

We have added partitions at front desks, concierge stands, and food and beverage service lines to provide an extra level of precaution for our guests; and, have implemented line management initiatives to reinforce proper social distancing.

STARS (employees) are required to be aware of and follow personal hygiene, physical distancing and Personal Protective Equipment, in compliance with all federal, state and local public health guidance. Hand sanitizing stations for guest use are placed in high traffic areas and public spaces.

We’re laser-focused on providing our teams with the tools, training and resources that are necessary in this environment. We ask that you also take steps to protect the health of those around you: avoiding traveling if not well, practicing sound preventative actions such as good hand hygiene, and following the physical distancing and health practices as outlined by state/local law and the hotel.