Gaylord Palms Resort & Convention Center

6000 West Osceola Parkway, Kissimmee, Florida 34746 USA
+1 407-586-0000

What to Expect at Gaylord Palms Resort


Taking care of our guests has always been our number one priority.

We have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities and facilities available during your stay.

Here is what to expect during your stay at Gaylord Palms.

Cypress Springs Water Park & Resort Pools Capacity

In order to enable a more spacious & comfortable experience and proper social distancing for our guests, pool occupancy limits will be applied. Guest access will be available on a first come, first serve basis

- Guests who have booked a guest room with two queen beds will receive four wristbands allowing access to the pools.
- Guests who have booked a king guest room will receive two wristbands allowing access to the pools.
- Guests who have booked a suite will receive five wristbands allowing access to the pools.

Premium Poolside Seating & Cabanas

Want to guarantee your spot at the pool now? We are pleased to offer premium pool-side seating or private cabanas for rental. Our private cabanas provide extra shade and space, comfortable lounge areas, refrigerators and more!

Gone are the days of having to rush down to the pool early to hold your spot!
Reserve your space today!

Pool Safety

Aquatic area attendants are dedicated to regular cycles of guest touch point sanitization. There is expanded distance between chaise lounge chairs to maintain social distance. Partitions have been installed at towel desk/kiosks. Chaise lounge chairs and cabanas are sanitized after each use.
LEARN MORE ABOUT CYPRESS SPRINGS WATER PARK

Face Mask Policy

County ordinances require face masks in all public areas. Face masks are not required while eating or drinking in a restaurant, exercising in the fitness center, enjoying the pools or water attractions or while seated in a socially-distanced pool chair.

Housekeeping Services

For the protection of our guests and STARS, we have implemented "upon request only" housekeeping service and no STARS are permitted into guest rooms while a guest is present unless for emergency reasons.

Limited Dining

The resort currently has limited dining options available and include Wreckers Sports Bar, Sandbar, The Cocoa Bean Coffee House, A La Carte (our contactless delivery or pick-up option), Socio (available on select dates), MOOR (available on select dates).  
LEARN MORE

Amenities

Please note that Relâche Spa, Villa de Flora, Old Hickory Steakhouse, and Honeybells are closed.

Social Distancing

We are using signage throughout the resort to remind guests to maintain social distancing and have removed or re-arranged furniture to allow more space for distancing. In compliance with local and state mandates, occupancy limits and seating capacities have been reduced to allow for appropriate social distancing.  

We have added partitions at front desks, concierge stands, and food and beverage service lines to provide an extra level of precaution for our guests; and, have implemented line management initiatives to reinforce proper social distancing.

Hygiene & Cleanliness

STARS (employees) are required to be aware of and follow personal hygiene, physical distancing and Personal Protective Equipment, in compliance with all federal, state and local public health guidance. Hand sanitizing stations for guest use are placed in high traffic areas and public spaces.

Shared Responsibilities

We’re laser-focused on providing our teams with the tools, training and resources that are necessary in this environment. We ask that you also take steps to protect the health of those around you: avoiding traveling if not well, practicing sound preventative actions such as good hand hygiene, and following the physical distancing and health practices as outlined by state/local law and the hotel.
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