Taking care of our guests has always been our number one priority.
We have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.
We have also made a few adjustments to the services, amenities and facilities available during your stay.
Here is what to expect during your stay at Gaylord Palms.
In order to enable a more spacious & comfortable experience and proper social distancing for our guests, pool occupancy limits will be applied. Guest access will be available on a first come, first serve basis.
- Guests who have booked a guest room with two queen beds will receive four wristbands allowing access to the pools.
- Guests who have booked a king guest room will receive two wristbands allowing access to the pools.
- Guests who have booked a suite will receive five wristbands allowing access to the pools.