Piazza Ognissanti 1, Florence 50123 Italy
+39 055 27161

Frequently Asked Questions


General


What time is the check-in and check-out time?
Check-in is at 3pm and check-out is at 12pm.
What are the documents required at check in?
As local legal obligation, all guests, including children, must be present at check-in and show their government-issued photo ID document (EU citizens) or passport (non-EU citizens).
Do you accommodate early check-in/late check-out?
We can only guarantee early check-ins for rooms reserved the prior night at the full rate. We will do our best to accommodate late checkout requests, subject to availability. A charge of 50% of the room rate will be applied for checkouts up to 8pm.
What is the Florence city tax?
Since July 2011, facilities providing accommodation in Florence are obliged to apply a tourism tax. For 5 star properties, the city tax is € 5.00 per person per night for a maximum of 7 nights in a row. Children up to twelve years old and people who care for patients admitted to local hospitals are exempted from the city tax. For more details, please contact our concierge.
What is the hotel voltage?
Hotel voltage is 220 V. Please make sure to check the voltage of your equipment before usage.
Do you provide adaptors or converters?
Our concierge will provide guests with adapters but no converters are available. Please contact the concierge desk if you should need any.
Do you have safe deposit boxes?
For your convenience there is an electronic safe box in all rooms, with a person digit code. Safe deposit box is at your disposal also at front desk.
Do you have a business center?
A business center, located near the lobby, is at your complete disposal 24 hours a day, 7 days a week.
What does Internet cost?
The entire hotel is equipped with complimentary WIFI access for all our guests.
Which payment methods does the Hotel accept?
We accept Credit Card. Based on the law 2015, No. 898, approved on 22.12.2015 by Council of Minister, we remind you that we cannot accept payments in cash for amounts greater than or equal to 3.000€ for Italian guests and 15.000€ for foreign guests.
Can I pay for my stay in my own currency?
Yes, your credit card must support Dynamic Currency Conversion. This service is available to Visa and Mastercard customers in USD, AUD, GBP, CAD, HKD, JPY and CHF.
Can I pay for a hotel room for someone else?
In an effort to reduce the risk of credit card fraud and to protect our customer's card data, The St. Regis Florence follows Payment Card Industry compliance regulations and does not receive any emails containing credit card data.

Rooms


Do you have hairdryer?
All rooms are equipped with hairdryers.
Do all your rooms have air conditioning?
All rooms are equipped with air conditioning.
Do you provide guest with boiler, coffee makers or iron boards?
In accordance with security safety and regulation in Old Historical Palaces, usage of boilers, coffee makers or irons is not permitted in the room. However we offer pressing service from 07:30 am to 09:00 pm. In our suites, the St. Regis Butler offers complimentary pressing of 2 garments per day.

Please feel free to contact our room service and/or laundry department for any assistance.
Does your hotel provide cribs?
Cribs are complimentary and are provided upon request. Hotel provide blankets, bumpers, pillows upon signed waiver. Otherwise, guests are invited to bring their own.
How much will be charged for an extra person?
A third person is welcome in selected Premium Deluxe Rooms and suites with a daily supplement of 80€. Only one extra person can be accommodated per guest room.
Are pets allowed and at what costs?
The hotel is delighted to welcome pets to the property. We permit one dog (18kg/40lbs) per room and provide the following amenities for their comfort: a dog bowl, bed, mat and a Pet Welcome Kit.
Are connecting rooms available?
Yes, we have connecting rooms available in select guest rooms with Arno River views and suites. Kindly note that these are subject to availability and must be requested prior to your arrival.

Services


Does the hotel provide parking and how much does it cost?
Hotel offers valet service at the garage close to the hotel. This will cost 33€ - 53€ per day depending on the size of the vehicle. Another option is to park your car yourself which will be between 28€ - 48€ per day depending on the size of the vehicle.
What Is "Ztl"?
“Zona traffico limitato” stands for a limited traffic zone, in which the St. Regis is situated. Only public transport and authorized cars are permitted within the dedicated zone. For detailed information if you wish to arrive with your own car, please contact our concierge.
What are the laundry service hours?
Laundry is available to all guest from Monday to Saturday: 8.00am to 9.00pm; Sunday: 08:30am to 09:00pm.
Does your hotel have a fitness center/Spa/pool?
Our hotel is equipped with a Fitness Studio with Technogym facilities accessible 24/7 with room key and complimentary to all guests.

The St. Regis Florence has Iridium Suites Spa by Clarins. It is open from Monday to Saturday: 10:00am - 08:00pm. Sunday: 03:00pm – 08:00pm. Outside these hours written requests may be directly sent to the Spa team.

Dining


What are the breakfast hours and costs?
Our Winter Garden Restaurant is open for breakfast daily from 07am to 11am.
Buffet Breakfast costs 45€ per person.
Continental Breakfast costs 29€ per person.
Light Breakfast costs 20€ per person.
How many dining possibilities does the hotel offer and what are the opening hours?
The St. Regis Florence features the Winter Garden By Caino Restaurant and bar, where you can enjoy a meal between 11.30am and 11:30 pm. For more information please visit our dining section.