The Luxury Collection Concierge

Elevated service for hotels that define the destination

Meet our Concierge Team and let us be your guide to Venice.

Our Head Concierge Ivan Schultz and his team are at the complete disposal of hotel guests for all assistance they may require during their stay. Our Concierge team's excellence has previously been recognised with a 'Best Concierge' nomination in the “Best of the Best” Virtuoso Awards.

Contact our concierge for advice around Venice's most iconic restaurants, private excursions and destination discoveries or reserve a day on our Riva yacht.

Venetian Traditions with our Head Concierge

Meet Ivan Schultz, Head Concierge of The Gritti Palace, as he guides you through his favorite city: Venice. Follow him across the bridges and calle of Venice, to the fish market at Rialto, trying some typical Venetian cicchetti at the traditional bàcari, or to the church of San Francesco della Vigna with its century-old winery and home to the grave of the Doge, Andrea Gritti.

Exploring the Lagoon by Riva Yacht

Follow Head Concierge Ivan Schultz on an exclusive Riva Yacht Experience and admire the lagoon panorama and rich, unspoiled magnificent nature to see.

Spend a day to treasure the color palette of Burano and its lace making tradition, handed down from one generation to the other over many years, or take a short ride over to Torcello's unique atmosphere exceeding imaginations in the untouched beauty of this rare jewel island.

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Visiting Local Craftsmen

Centuries of culture and history have shaped the Venetian lagoon to create an unparalleled wonder.

Global influencers have been attracted to Venice for many years. Peggy Guggenheim, who was a loved guest at The Gritti Palace and her museum, the Peggy Guggenheim Collection is just on the other side of the Grand Canal.

Follow Head Concierge Ivan to the artisan craftsmen of Venice, as they create the typical marionettes and the unique gondolas, a rare and exclusive tradition, unique to La Serenissima.

How to reach the hotel

The Gritti Palace is easily reached by land or water.

Our Clef d'Or Concierge team is pleased to arrange private hostess assisted transfers for guests from their point of arrival to the hotel.

The service is available 24hours/7days and requires an advance booking of minimum 48 hours.

For further information, please contact

Les Clefs D'or, A Certified Luxury Service

Opening Hours

The Concierge desk at The Gritti Palace is available 24 hours, 7 days a week. Each Luxury Collection Concierge is a bilingual, certified destination expert, proudly wearing 'Les Clefs d’Or', the gilt insignia of the celebrated international concierge society.


Our Concierge team is happy to assist with all guest requests including private transfers, tickets, golf, guided tours, restaurant reservations, personal shopper, tips for destination discoveries, car rental and much more.
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