The Luxury Collection Concierge


Concierge Team

There are three clefs d’or concierges in the Hotel Imperial team. Awarded by the international association of concierges, these essential golden keys are the epitome of superior customer service, guaranteeing that our guests are looked after to perfection.

Our head Luxury Collection concierge Manfred Grassauer and his team are certified destination experts, proudly wearing “Les Clefs d’Or”, the gilt insignia of the celebrated international association of concierges, all eager to reveal the secret treasures of the city.

As an employee of the Hotel Imperial for 30 years, hotel concierge Manfred Grassauer knows the hotel and city intimately. He is pleased to provide insider tips about special sights in Vienna, like the St. Marx Cemetery — especially enchanting when the lilacs are in blossom.

Our team will cater for all your individual requests and wishes, from restaurant and ticket bookings to customized activities, child care and much more besides.

Concierge Moser Highly Recommends Scheduling Time to See: