Rated 1 out of
5
by
Kholoud8 from
Worst 5 star experience
First i want to raise the main complaint during my staying here in this hotel
Its very disappointing and unprofessional for a manager in a restaurant to approach any customer while having his tea and dessert to say ( if you finished your breakfast then please take your tea outside at the couch area as we have alot of waiting lists outside the restaurant ) although there was alot of empty tables around us and even if there isnt, it’s unacceptable to say this to any customer this person name is Sayed
The other complaint which will seem something very simple but everyone failed to resolve it, the curtains in our room cant be close till the end, therefore every morning we wake up because of the sunlight, we made a complaint since day one and everyday we are raising the same concern no one bothers to come and check
Then after 3 days someone came and said yes its wrongly set up and we already know this issue and we are waiting for a new spare part, so why you reserve a room for a customer and allow check in when you know you have a problem in this specific room? We spent most of our holiday complaining about many things in the room as it was not cleaned when we checked in and when the house keeping came to clean it the first time it was the worst thing ever and the house keeping supervisor already came and confirmed this. We will not come again in this hotel as we thought its 5 star hotel, we always go to steigenberger cecil since 20 years and we never complained about a single thing although its 4 star hotel
Date published: 2018-08-14
Rated 5 out of
5
by
Mahana from
Awesome Stay
I stayed recently in this hotel using points. As a Platinum SPG member, I was immediately recognized and was upgraded to a suite(albeit some confusion about the type of suite). I got immediate attention from the front desk Supervisor (Karim if I am not mistaken) and all were sorted.
The hotel has some breathtaking views, the wide sea on one side and the royal Montazah Palace on the other.
Had breakfast there, staff were great but I think there is some area of improvement in the menu.
All in all an anwsome stay and definitely will go there more often.
Date published: 2018-07-14
Rated 5 out of
5
by
Meda from
Great &Perfect hotel
Sheraton Montazah Hotel is great & perfect, me and my family realy enjoyed, i would like to thank every body, they know how let you enjoyed and fell relax, also the location is very good
Date published: 2018-03-17
Rated 1 out of
5
by
Marwan1 from
This cannot be a 5 star hotel in any way
The room was too cold and the heaters were not efficient due to gaps in doors that were allowing too much cold air from the outside. The heaters were turned off intentionally by the hotel as stated by one of the employees, we almost froze in the toon, I had to put my cloths on at 2:00am to cover my wife with double layer of the blanket to stay worm. The hotel rooms are run down, a Motel 6 in the US is better quality than the Sheraton in Alexandria, Egypt. I can say that this is my worst experience that I ever had staying at a hotel.
Date published: 2018-01-28
Rated 5 out of
5
by
Tummie77 from
Hotel has a beautiful view
Fast, professional, friendly and efficient service by staff members, Yesser checked myself and my sister in and gave us a room with a beautiful view overlooking the palace gardens and tower and the food was beautiful. Awesome location.Thank you so much, for your great service. Definitely recommend this hotel.
Date published: 2017-12-17
Rated 5 out of
5
by
Maddy88 from
Amazing Hoel
I recently stayed at The Shereton Montazah with my girlfriend.
The staff were all exceptional with a special highlight to Nasr(Housekeeping), Ayman(Concierge), Faisal(Reservations), Iythar(Guest Relations) who all went the extra mile to make our stay more memorable.
I would highly recommend the hotel and its beautiful location overlooking the sea.
We will definatley be returning soon.
Thank you
Date published: 2017-11-30
Rated 5 out of
5
by
Motaz from
My only favorite place in alexandria
Sheraton Montazah is my 2nd favorite place after my home, they know how to make my stay remembered. All staff are friendly & helpful and smiling.
Thanks all staff for make me happy and enjoy my stay with you.
Date published: 2017-11-26
Rated 5 out of
5
by
amin004 from
This hotel features a magnificent view of the sea
We would like to thank all staff of the hotel for their professionalize & support on our family vacation
we had enjoyed our vacation
Date published: 2017-10-25
