Rated 5 out of
5
by
Katyliz60 from
Sheraton Ann Arbor rocks!
The rooms are clean and the beds are comfortable. The bathroom had enough space and the shower water came out hot right away. The hotel is located in a great location.
Date published: 2018-09-18
Rated 1 out of
5
by
MA from
Very disappointing experience with Sheraton
Sheraton Ann Arbor needs a total overhaul from employees attitudes and work ethic to structural updates. Club lounge level service is not even close to a 3rd class hotel standard.
Date published: 2018-09-16
Rated 5 out of
5
by
timsmith93x from
July 2018
Good price for a great stay Great location
Date published: 2018-07-16
Rated 5 out of
5
by
SLC60089 from
Sheraton Ann Arbor
My stay at this Hotel was excellent highly recommend!
Date published: 2018-07-16
Rated 1 out of
5
by
MikeLi88 from
Ignoring my requests for correcting a false restaurant bill
I stayed in this hotel for a week in June 2018 using my SPG points. A great opportunity to return Ann Arbor to visit friends. When I returned home and checked the bill, I found a restaurant charge that I didn't recognize. After calling the front desk and emailing the Front Office Manager, plus leaving a message to the Front Office Manager's answering machine, no actions were taken by the hotel.
I received a copy of the restaurant receipt. On which, is a name different from mine but with the same last name. And, on the receipt, my room number was written on it. After checking the receipt carefully, I found out the room number was written using a different pen or even by a different person. Chances are, the restaurant employee search for the tenants for such last name and they found my record and put my room number to the receipt.
Regardless of my multiple emails and phone calls, the Ann Arbor Sheraton hotels chose to insist that the person who consumed in the hotel restaurant was me and not to take any actions.
I called Starwood customer service for a resolution and Starwood could only forward me to Ann Arbor Sheraton. They are unable to do anything.
This is a situation I've never run into after staying 300+ nights at the SPG hotel chains. I hope this is the last time and definitely wouldn't recommend Ann Arbor Sheraton to anyone else I know of.
Date published: 2018-07-12
Rated 5 out of
5
by
myonlineid from
Comfortable 3 night stay, easy access from Detroit Metro AIport
Recently stayed for 3 nights at the hotel while attending a conference hosted in the same hotel.
Easy access from the Detroit Metro Airport. Approx. 30~45 minutes travel time.
Overall comfortable stay. I had requested a late checkout on the last day and they were able to accommodate it. Special thanks for it.
Breakfast buffet had good selections.
The hotel also offers discounted rates to University of Michigan alumni.
Date published: 2018-06-16
Rated 1 out of
5
by
MSCBennington from
Sheraton Downtown 201 North 17th Street Philadelphia
This hotel is a BBB rated D- DUMP!
Date published: 2018-05-10
Rated 2 out of
5
by
Josh838372 from
Disappointing service
I stayed here for five nights in May 2018, did not receive housekeeping service once even though it was requested explicitly. Upon providing feedback to the front desk, they sent me a fresh set of sheets and pillows for me to make my bed myself, entirely ignoring my dissatisfaction.
Date published: 2018-05-04
