Rated 4 out of
5
by
Toeckel35 from
Gut
Im allgemeinen sehr zufrieden. Störend waren die Gruppen beim Frühstück und die mangelhafte Garderobe der Gäste beim Nachtessen. Hervorragend und stilvoll das Entrée und das Lobby-restaurant-
Date published: 2019-05-21
Rated 1 out of
5
by
DAVID from
decevant
la fenêtre de la chambre (une suite luxe!) est a 1 m de la fenêtre du cigare club
impossible d'ouvrir les rideaux
impensable pour une chambre a ce prix la
Date published: 2019-05-18
Rated 5 out of
5
by
SCE1985 from
Exceptional in every way
Having stayed at many top/luxury hotels around the world, not many match up to the Grande Bretagne. The quality of service is the real difference along with a stunning old (but clean and crisp) hotel. The food and SPA are also very very good. Yes this is an expensive hotel but you really do get what you pay for. Can’t recommend this hotel enough.
Date published: 2019-05-14
Rated 5 out of
5
by
Brittyk23 from
Excellent Hotel - Mediocre Food - Poor Check in - Great Staff
The check-in process was a complete disaster and took far too long. The front staff was unable to answer any of our questions and had to call a manager or back office on multiple occasions. He also asked for information (such as an address for myself) which is already on file. I've never been asked to provide my passport during a hotel check-in, and he asked for passports and then asked if we had any additional form of ID. When I asked him why he needed all this information he didn't really have an answer and just said "it's what we need." When I asked for a room upgrade (as a Titanium Elite) he "called" the back room and then proceeded to tell me we had already been upgraded. However, when we got to the room it was exactly what we reserved. Absolutely fine that there were no upgrades available, but I would appreciate not being lied to about an upgrade. Other than the check in, the hotel was fantastic. We loved the spacious room, the bathroom, and other than the individual who checked us in, the staff was fantastic and extremely polite and willing to provide recommendations. We had great breakfasts in the GB rooftop restaurant. However, the dinner we had reserved there was much to be desired. We had to ask for a wine list, a dessert menu, and our bill. It seemed like we were an after thought - tables around us got much better attention than we did, and were all served in about half the time; some of the tables even had double the number of guests. Our food came out cold, and lacked flavor. The wine was great, and the wine sommelier provided a wonderful recommendation based on what my husband and I told him we liked. The hotel was extremely nice and clean, and we were treated like royalty. I would recommend this hotel, but would tell friends and family to be prepared for a long check-in process and to skip spending the money on a mediocre meal in the GB rooftop for dinner. Breakfast staff was very attentive, our coffee cups were never empty and they were so friendly.
Date published: 2019-05-12
Rated 3 out of
5
by
WorldTraveler from
Premium Cost for Mediocre Servce
When I first reached out to the concierge email address it was about two weeks before my arrival and I wanted to book transportation and tours. I did not hear back from them. Two days before my arrival, I called the concierge desk and asked them to please reply to my email so that I would have transportation from the airport and they did at that time.
When we checked in, we requested double beds and were told that our room would be converted from one bed to two. We stayed there for four days, and the beds were never converted.
When we requested items for our room (example: outlet converters, toilet paper), we always had to call more than once.
We paid for a city view. We were looking at the alleyway and the wall of a next door building. I saw a wall, not a city. That was a total waste of an upgrade fee.
The room itself was beautiful but small. The shower was the smallest shower I've ever seen in my life. It was very difficult using the shower.
We were located on the Butler floor 6. We saw our Butler only when we called multiple times for service. It felt as if we were bothering the butler. Outside of us requesting several times for help, we never had true service that was proactive and friendly.
There was a cashier in the smaller gift shop who was not very nice when I asked questions. I bought a few items and asked if I could buy items that were not on display (to avoid wear) and the lady scoffed at me as if I was ridiculous.
Overall, I was ready to leave when we checked out. For the price I paid, I was expecting premium service.
The only positive was the woman at the front desk who helped us check in (she wasn't on the Butler floor; we checked in on the 1st floor). She was extremely helpful and kind! She was also very thoughtful and remembered to find me on my birthday to say hello.
Date published: 2019-05-10
Rated 5 out of
5
by
PatriciaHouston from
A wonderful way to visit Athens!
Gorgeous rooms, excellent staff, best location in Athens. A true delight.
Date published: 2019-05-08
Rated 5 out of
5
by
LiufromLA from
Great hotel in center of everything
Very nice hotel, excellent food and roof top restaurant with great view of the Acropolis. In the middle of the city, right across from constitution square. Shopping and dining walking distance away, as well as a metro stop around the corner!
Date published: 2019-05-08
Rated 4 out of
5
by
1 from
Worth a stay
Great option to go with; great staff!
Date published: 2019-05-06
