Rated 5 out of
5
by
AmeyaKarambelkar from
Amazing staff, fabulous service
Residence Inn at Northpoint Mall Atlanta is one of the best Residence Inn properties that I have stayed in so far. The staff is very helpful, the breakfast and social event menus are awesome. The shuttle service is excellent and its staff is extremely good. location is very good as its close to mall and has good food options nearby. Overall a fabulous experience which laid me not to miss my home too much.
Date published: 2018-11-12
Rated 4 out of
5
by
JimP from
Business trip Alpharetta
Great location with access to what you need for business and personal.
Date published: 2018-11-11
Rated 5 out of
5
by
Anonymous from
Residence Inn Atlanta Alpharetta/North Point Mall
This hotel Rocks!!! every little detail was covered , great attendance great service, great food, great treat! I'm so happy
Date published: 2018-11-01
Rated 2 out of
5
by
MikeC from
Bad Start to my Stay
The hotel was as expected overall but my room was not clean upon my arrival nor was it cleaned the next day while I was out. I had to call the front desk to get more body gel and to let them know the room was not touched by housekeeping. Once they know about it, everything went well. The front desk and kitchen staff were extremely good.
Date published: 2018-10-29
Rated 4 out of
5
by
lakecountyrepublic from
there for the work week
A nice property, convenient to many areas of Alpharetta, has the North point mall immediately next to the property which is VERY convenient if you're looking for something to do or need to shop or find a restaurant. Staff overlooked my room cleaning the first full day while I was at work, but they corrected the issue quickly and was apologetic about the oversight, so no issue there. Interior is starting to feel a bit dated, and there was a major water leak right in the center of the entry lobby where the ceiling had fallin in. It did not affect my rating overall though. The one negative thing I can say about the layout of the property is the primary building where you stay is completely disconnected from the building housing the marketplace, breakfast, and the main desk. It was raining while I was there so I had to literally walk in the rain to get a bottle of water on 2 occasions, would be nice if they had covered walk ways between the buildings.
Date published: 2018-10-29
Rated 1 out of
5
by
KJM from
Room Smelled
Overall, the staff was very helpful and attentive at this location. The room was clean with the exception of when we used the pullout couch and there was dirt and debris underneath. The complimentary breakfast was nice for our family before we continued travelling. The biggest issue we had however was the odor in the room. It was a very strong and unpleasant food type of odor. As we were travelling south for vacation - this was just an overnight stop for us. We arrived to the hotel at 1am and unloaded sleeping kids and a few bags. We noticed the smell immediately but as it was late and we had already moved our kids once - we didn't want to move them again and thought we could just stick it out for the night. We put the kids on the fold out couch and shut the door to the living room/kitchen area and turned down the air hoping to get some ventilation and block out the smell - it didn't work. We ended up with both kids in the queen sized bed with us complaining about the smell. Perhaps worst of all is that the odor clung to our clothes and bags that were in the room - and even filled our car for the next leg of the trip. Pajamas could not be worn again and all clothes in the room had to be put in sealed plastic bags until they could be washed. The smell was still there a week later when we got home for laundry. Yuck!
Date published: 2018-10-15
Rated 5 out of
5
by
YSL from
Excellent Stay at Residence Inn
Hotel service and staff was excellent. Only feedback I would give is add more fresh fruit variety for complimentary breakfast.
Date published: 2018-10-11
Rated 2 out of
5
by
Familyvisitor from
Usually better
We have stayed many times, the facility is becoming a bit run down, we never had housekeeping services which isn't a tragedy however we needed out trash emptied, the door to the parking lot has been broken since December when we reported it. Clean though which is the most important thing. I guess all in all it is a good value for the money.
Date published: 2018-10-11
