Rated 4 out of
5
by
KCINE from
Rencontre de balubakat
We had a great stay. The only problem was the overcooked bacon and sausage during breakfast.
Date published: 2018-09-05
Rated 4 out of
5
by
Ikenna from
It's a good hotel
It was a pleasant stay. I got upgraded to a suite because the hotel was not saturated at the time I arrived.
I'd recommend this to anyone coming to the Atlanta area.
Date published: 2018-09-03
Rated 5 out of
5
by
ChrisM from
Nice Hotel
This Hotel is a great stay. Staff is excellent,friendly,and extremely helpful.
Date published: 2018-09-02
Rated 5 out of
5
by
Love from
Excellent Experience
The best hotel to stay at, when home away from home.
Date published: 2018-08-25
Rated 5 out of
5
by
Loves2Travel17 from
Atlanta North
I booked my hotel through the app for a two-night stay and when I arrived at the hotel they had my keys already set aside for me I was tired from a long travel and my room keys did not work disappointed that I had to go back to the front desk which was a long walk with a lot of luggage and let them know. they upgraded my room and that more than made up for the first key not working as they stated were having problems on that floor. I only encountered one other problem during the visit and that's where the keys deactivate very easily if they get placed next to your cell phone or a credit card. so every time I would leave and come back I would have to stop at the front desk and have my keys reactivated this process is a little Annoying and I had to do this about 10 times over the course of my stay. however the staff here is amazing every single person I encountered gave great service they were nice they are friendly they always went above and beyond for anything I needed I cannot say enough about the staff at this hotel the room was very clean the service was excellent I had a problem with my TV not working they came and fixed it immediately I recommend this hotel because of the service and the staff and the comfort of the room and the location is great it's right by two of the major malls in Atlanta so you can shop til You Drop!
Date published: 2018-05-31
Rated 5 out of
5
by
Nece4 from
Sheraton familiar
After reading several reviews I was a little skeptical about arriving after my husband made reservations. I must say that our stay was very enjoyable. We visited over the Memorial Day weekend as we were in town to celebrate our niece's graduation. Even though the hotel was busy Jay at the front desk did an awesome job getting us checked in. He was attentive to our needs or any additional items that were requested for the room. I would most definitely stay here again. Even though the facility needs updating it did not bear any reflection on the outstanding service that me and my family received. That is why we have been SPG members for years. Even upon check out the next day the staff was very welcoming. We weren't able to enjoy the amenities of the hotel so I'm unable to review those areas. But the room was clean. As well as the facility itself. I would say once the renovations begin, work on ensuring that the room doors don't slam as hard. But other than that we had peaceful sleep in this bustling City.
Date published: 2018-05-30
Rated 2 out of
5
by
MrsPayne from
Unresponsive Staff
We booked two adjoining rooms for 3 nights. Arrived at hotel around 2:30, rooms weren't ready until 3:45pm - despite me calling the day before and the morning of to advise of our arrival. Check-in is supposed to be at 3pm. Once we did check in and was provided a room key, we get upstairs, and housekeeping is still cleaning the room. Then everyone begins to blame each other - very unprofessional. Requested fridge (available upon request). Fridge wasn't delivered until the day before departure. The AC did not work in this room. Had to send my children with a relative for the final night of our stay. For the other nights, we left the adjoining door open so that the kids could have AIR. Advised hotel staff, the young lady was not concerned. She Didn't apologize, didn't offer breakfast or a concession, didn't offer a rate adjustment, just nothing. I asked for the manager, she said she didn't know when he'd be in because he's part time. She took my number. As of date, no one has called and I've had to pay full price...for both rooms...despite one not having AC.
Date published: 2018-05-15
Rated 2 out of
5
by
TShock from
Noise, check-in improvements needed
Late Friday check-in: front desk staff was responsive, but not very personable. The elevator location was not obvious - down a long hallway. No direction from front desk, even once it was obvious I was not sure about direction. Staff at check-out was very friendly. The room was fine, but my biggest complaint was the morning noise! Starting in the 8-9am hour, I was awakened by consistent loud bangs. I determined the housekeepers were throwing the latch across the door jamb and letting the door go so it slammed the latch. This has to stop - sleeping is impossible once this starts.
Date published: 2018-05-02
