Rated 5 out of
5
by
Joachim1960 from
Ein modernes gutes serviceorientiertes Luxushotel
Freundliches gut ausgebildetes Personal. Moderne Ausstattung. Sehr gutes Frühstück. Bequeme Betten
Date published: 2018-09-01
Rated 4 out of
5
by
Jay1000 from
Very good SPG standard
I'm a Platinum Ambassador close to 50 stays this year and have stayed in the hotel on multiple occasions in the past months. I definitely believe this is the best SPG hotel in Bratislava, the room comfort, spa and dining are incomparably better to Sherato (where a long-term construction is ruining guests' sleep). If you are deciding between these hotels for business or pleasure - choose River Park.
Having said that I'm not giving 5 stars for the following reasons:
1. SPG recognition is limited - no access to executive lounge (which they call Grand living room) unless you book an executive room (upgrade even to a higher level is not enough), as well as no Green Choice points (which makes a significant difference if you're an avid points collector). Having said that, I must admit I've been upgraded to Deluxe Suite on every occasion, which to me compensates this to some extent (and is a reason why I'm not giving less points).
2. Several minor mishaps especially on requesting an iron and ironing board - these are for some reason not by default in the rooms, and when requested often take an awful long time to arrive (waited 30+ minutes in the morning on multiple occasions, which caused me twice to wear the shirt from the day before, because I didn't have any more time to iron) - so always request these on arrival if possible
3. Location - objectively not as good as Sheraton, the River Park complex where the hotel is situated is a bit of a golden cage and doesn't feel as pleasant to walk around as Eurovea, where Sheraton is located
Overall verdict - excellent hotel with great rooms, views, service, food and spa - if SPG recognition was improved, it would be clearly 5-star and I would have stayed much more often despite the worse location (admittedly for my needs) compared to Sheraton.
Date published: 2018-05-18
Rated 2 out of
5
by
Domamzehn from
Unfreundliches, Arogantes Personal beim Frühstück.
Dieses Hotel gehörte zu meinen absoluten lieblingshotels. Bisher bin ich immer gerne zum Entspannen an diesen Ort zurückgekehrt. Bei Dieser Reise war allerdings das Personal sehr unaufmerksam und beim Frsühstgück sogar ziemlich unverschämt und desinteressiert. Ich habe in noch keinem 5 Sterne Hotel einen solch schlechten und ungeschulten Service erlebt. Dieses Hotel könnte viel mehr Umsatz generieren wenn die Mitarbeit sich nur um die Gäste kümmern würden. In der Bar 20 Min zu warten bis einer der Damen sich von Ihrer Unterhaltung mit der Kollegin löst ist inakzeptabel. Ich überlege mir wirklich ob ich wiederkommen.
Date published: 2018-03-25
Rated 2 out of
5
by
RK14q from
5 Stars - no way!
Filthy bath shoes, sewage noises during night, no response by management on request why not participating in global promotions, mess in master data and ignorance to change this!
Date published: 2017-07-26
Rated 5 out of
5
by
PEstefania from
Definition of luxury!
Wow! We could not have been more impressed by this wonderful property! The interior decoration, the rooms and everything in between was amazing.
This hotel is extremely well kept with everything in excellent and working conditions. Located next to the Danube river and a short walk from historical downtown.
My only disappointment was the service at the lobby bar/restaurant. Granted that it wasn't high season it doesn't mean that the staff should be careless and non-attentive. However, after we order an expensive bottle of Champagne their demeanor changed...which was frustrating to me. You should respect and attend to your customers no matter what - plus never judge a book by it's cover because you never know who is who.
Other than that everything was great! The breakfast was second to none, with lots of options and it was delicious. The staff at the reception and breakfast were great.
Great acknowledgement for SPG Platinum Members.
HIGHLY RECOMMEND THIS PROPERTY!
Date published: 2016-12-12
Rated 3 out of
5
by
AGS1 from
Hotel vergütet keine SPG Punkte
Hotel ist ganz ok, Preis - Leistung passt nicht ganz.
Personal mal mehr mal weniger aufmerksam aber eher nachlässig. Punkte für meinen Aufenthalt, Getränke, Speisen, Garage etc. wurden mir trotz 4 x Reklamation bei SPG seitens dem Hotel verweigert. SPG hat großzügiger Weise mir nun 1000 Punkte gutgeschrieben. Keine Reaktion vom Hotel.
Date published: 2016-07-19
Rated 5 out of
5
by
Marc1979 from
nice location
Sehr nette Mitarbeiter, tolle Lage an der Donau
großräumige Zimmer
Date published: 2016-06-24
Rated 2 out of
5
by
007spg100 from
its going down with this hotel - NO LOUNGE ACCESS WITH PLATINUM SUITE UPGRADE OUTRAGEOUS
the hotel was a very good coice for a weekend gettaway, since newer time its not allowed with an upgraded room to visit the clublounge anymore!!!! i have visited hundrets of luxury hotels in the last decades - i NEVER saw this - very unplesant
Date published: 2016-05-14
