Rated 5 out of
5
by
Silvia from
Very nice place
The hotel is very nice, very nice rooms with a huge pool. I had a early check-in and late check-out without any difficulties. would recommend this place.
Date published: 2018-09-12
Rated 3 out of
5
by
Karim from
Vacation
Hotel building is great, food is perfect, location is good but cleanliness is soooo bad
Date published: 2018-09-09
Rated 2 out of
5
by
Ramy85 from
Below average stay
V bad inroom dining service, unprofessional person was handling the calls. He doesn’t know what the hotel is serving!
I have asked for a crib for my son, the receptionist told me they don’t have, then asked for an extra bed, they asked for 35$!!! I told them this was my first time to pay money for an extra bed, they said this is our rules!!!!
Date published: 2018-08-04
Rated 4 out of
5
by
Bsamuel from
nice hotel, bad service
the hotel was good
the reservation personnel was quick and friendly
the receptionist wasn't that welcoming though!
the room was not clean, the minibar/ coffee tray was filthy, the trash bin was full when we entered the room.
the bathroom amenities were at minimal for 1 person only however we booked a double room.
thanks to the duty manager who came by himself to the room when we reported this and ensured that everything was fixed. yet this was not acceptable for an SPG guest.
some stuff members sounded very aggressive and totally unfriendly.
the pool was great and the restaurant as well.
Date published: 2018-07-29
Rated 4 out of
5
by
ahmed2003 from
quite atmosphere, with a sense of luxury
The hotel is located inside one of the luxury compound in new Cairo , with nice landscape with gold course, quite new, but ambitious with the lovely legacy of Westin,
nice place for a couples or family with small kids.,
the pool is nice and well maintained
only one restaurant and one Bar, but that seems enough for the small number, or rooms operating at the moment, I was told there gonna be a couple of restaurants opening soon.
Breakfast is great and the restaurant staff are helpful
in summary nice and cosy Hotel for a relaxing time.
Reservation was easy, and I would like to commend Mr Mahmoud the Duty manager, who save no effort to arrange my stay,
The check-in at the SPG Gold/Platinum desk was not a nice, experience, although I did a mobile check-in before arrival, The Associate Miss Renad, asked for extra charge (35 USD /Night) for a roller bed, though in my reservation stated no charge, also she asked me how many persons will be staying in the room,
This was probably the only incident I encountered during my stay,
Otherwise, All other staff were extremely nice, specially MR Tarek "Duty Manager" and Mr Eden The GM who was always around in the Facility, checking every single details.
Date published: 2018-07-23
Rated 5 out of
5
by
cairoJ from
Great Experience
We had a great stay. Loved the friendliness and service mindset of the staff and the great facilities. Only area of improvement is to increase the choice of food options in the hotel.
Date published: 2018-07-15
Rated 5 out of
5
by
Suees from
Stayed in for my anniversary
It was smooth, quite, comforting and relaxing, facilities are great and the pool is really nice
You just need to work with ur staff for better responsiveness and shorter time service
Date published: 2018-07-01
Rated 5 out of
5
by
Mona775 from
Lovely stay
I stayed one night only at the hotel everything was great I will be back soon with my family staff very polite and helpful thanks for abdelfatah and reception team for their care of my all needs.
Date published: 2018-06-24
