Rated 5 out of
5
by
Megan15 from
Business Stay
Great for Business. Nice hotel, nice amenities, comfortable beds.
Date published: 2018-09-18
Rated 4 out of
5
by
dms11 from
A good place to stay in Wheeling
If you need to be in the Wheeling area, this is a good place to stay. Views of the Des Plaines River are pretty awesome, especially from the higher floors. Fitness Center is well-equipped and very little used for reasons I don't understand. Hotel decor is average...many rooms still have showers located in tubs rather than separate shower area. But beds are comfortable and staff is friendly.
Date published: 2018-09-11
Rated 5 out of
5
by
Jennifer from
Excellent getaway
My husband, son and I stay here as a little getaway a few weekends a year when the weather gets colder. We love to have a nice dinner at Saranellos and spend time in the pool and hot tub. My 9 year old loves this!
Date published: 2018-09-10
Rated 2 out of
5
by
blmhouston from
Answer the phone when your guests call!
This hotel can be hit or miss. The last time I stayed the electricity failed in the room when I turned off the light for bed. No one would answer at the front desk after many attempts so I had to dress and go down to the front desk to ask for help. Not a good experience.
Date published: 2018-09-01
Rated 2 out of
5
by
VikkiB from
Not what I expect from the brand
Granted, they had meetings going on and were booked solid. I also understand that since my company booked the room, I wasn't eligible for the typical upgrade that comes with my status. However, I was unprepared for the rudeness of the staff (even after I gave them my SPG number they didn't thank me for being one), their utter lack of interest in the comfort of guests, etc. Most of the time there was nobody at the front desk even during busy business hours. The room was dark as a cave, despite which it was easy to see how desperately it needed an update. The bed was lumpy and uncomfortable. The towels worn.
I was there for a meeting which the hotel did beautifully, but next time I'll stay at a better hotel
Date published: 2018-07-12
Rated 4 out of
5
by
NotSoThrilled from
Charged me twice in a row for a complimentary water bottle
I was charge twice in the week of 7/18 and 7/25 for a water bottle clearly marked as complimentary. The receptionist told me he'll cancel the charge for the week of 7/18. Instead I was charged again for the week of 7/25. Very disappointed with the service I received.
Date published: 2018-06-30
Rated 1 out of
5
by
JJAYYZ from
Horrible policies and Staff doesn't reply
This hotel has ridiculous policies. They charged me for just receiving a package. I have stayed at many hotels and I have never been charged for receiving a package. What is next, charging for extra set of keys or toilet paper?
I did mention during check in that I am expecting a package and no one mentioned that they will charge me for receiving a package.
Date published: 2018-05-09
Rated 2 out of
5
by
mm0106 from
Hotel has gone downhill
I have stayed at this hotel at least six times and sadly this last stay was not favorable. I am a gold member and when I checked in I wasn't offered an upgrade and the hotel wasn't full. The next morning our group met in the lobby and several partial glasses of wine, beer, etc. were still left on the tables from the night before. Pizza boxes left on the counter by elevators for more than 24 hours. Lamps and phone were dusty, toilet and shower clogged, and coffee was expired. I also called and spoke with the General Manager regarding this and his attitude was not very empathetic.
Date published: 2018-03-08
