W Chicago - City Center Reviews | Chicago Hotel Reviews

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W Chicago - City Center is rated 2.7 out of 5 by 62.

Rated 2 out of 5 by Anonymous from Staff Problems As stated in my previous comment boxes I had several issues with my card being charged twice and the staff having no compassion for the situation that they caused. Situation was never resolved. Please read my comment in the 1s comment box section.

Date published: 2018-09-20

Rated 2 out of 5 by businesstraveler from September disappointment Booked Cozy King room on line. did not realize room was so tight it was difficult to function and a bathroom even worse for space. did not resemble photo on line. The strike was on so we were bombarded each morning and evening with the noise and picket lines and a giant blow-up Rat. This was not avoidable as over 30 hotels were affected in the area. the price was far too expensive for the value received . Restaurant was limited and bar closed early. broken ice machine and broken iron.

Date published: 2018-09-19

Rated 5 out of 5 by DonF from Nice hotel, unfortunate worker's strike during stay Nice hotel, striking workers were marching and banging pots all day up to 10 pm. Forget the afternoon nap, lol Once the strike is settled, It will be a great place. Really cool bartenders !!

Date published: 2018-09-19

Rated 1 out of 5 by MJM from Very disappointing Overall terrible experience. The hotel was an unorganized mess our entire stay. The hotel workers were on strike during our stay and boy was it obvious. Our room was not clean, no maid service, no food service, no bar, very noisy due to strike, service was terrible. We had to ask multiple times for anything. Check-in was a cluster and nightmare. I had called the day prior to our arrival and was not made aware of the situation. We were traveling with a baby and this hotel was NO place for a baby during our stay. We had family staying at a few other hotels the same weekend who were also experiencing the strike and those hotels went above and beyond to ensure a nice stay. Not the W though- they did not have it together at all. Wishing we would have stayed elsewhere.

Date published: 2018-09-19

Rated 1 out of 5 by adk15 from Worst Customer Service We had an issue with the hotel room that I have booked. The front desk told me that they could do nothing about it due to the protesters outside and there was not enough staff. If a hotel room can not guarantee great customer service due to lack of staff, please close and don't waste your customers money!!!!!!

Date published: 2018-09-19

Rated 2 out of 5 by RandyB from Avoid Work stoppage protest was awful but the size of the room, specifically the bathroom makes this a non starter for me. The exercise of this being a “historical” property doesn’t fly! The chicken Caesar salad and avocado toast are awesome though...

Date published: 2018-09-18

Rated 4 out of 5 by ATN from Not up to usual W standards Not up to par with other W properties. The hallways could use a renovation and the rooms we're small.

Date published: 2018-09-18

Rated 1 out of 5 by Unhappyguest from Your hotel sucks The W hotel was under Union strike which made the experience there absolutely terrible. Noise all night, no house keeping, protesters at the entry doors making it hard to enter and leave the hotel. Absolutely terrible

Date published: 2018-09-15

W Chicago - City Center Reviews - page 2

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W Chicago - City Center

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