Skip Main Navigation

https://www.marriott.com/hotels/maps/travel/chiwh-w-chicago-lakeshore/?directPageRequest=true

41.893743 -87.61532

Reviews

W Chicago - Lakeshore is rated 3.6 out of 5 by 687.

Rated 5 out of 5 by ZeeKadourah from Nice Hotel, location and excellent cusomer service experience It was great experience staying at this hotel. Perfect location with nice views to the lake and city. Excellent customer service experience. We loved the hotel, location and staff and absolutely we will come again.

Date published: 2019-04-17

Rated 4 out of 5 by ChristineEscobedo from Review Wonderful stay. Beautiful rooms and wonderful service! It was my birthday and they upgraded me for no charge

Date published: 2019-04-17

Rated 3 out of 5 by Cayt from Work In Progress Overall hotel experience was good but not great. Limited hotel dining options. I travelled on business.

Date published: 2019-04-15

Rated 1 out of 5 by Unhappycustomer from Don't waste your money It looks fancy on the outside but that's about it. No valuable service.

Date published: 2019-04-15

Rated 4 out of 5 by Maria from W lakeshore review Hotel was excellent , just needs to fix the noise and refrigerator/microwave situation in the bedrooms. The service of the employees was great as well as the looks and location of hotel.

Date published: 2019-04-15

Rated 2 out of 5 by Tujell from Very disappointing stay at a supposedly high level Marriott hotel Unfriendly check in. On request to be moved to other room answer: we are sold out and can't change any rooms despite of status - even though, as we observed, approx 100 people checked in after us. Not even checking status of other rooms or reservations. Colleague with same status checked in at same time, their agent moved him to a Lakeview room without a problem. Our agent: “You have a nice city view”. Reality: She didn’t know what she was talking about. Not from our room in the corner of the building. No extra points offered for stay. Insulation in hotel horrible. Even though our room was ~50 ft from elevators, they sounded like going through the room all night. Also noises from hallway were like in room since doors are poorly closing (no insulation - at closed door you could see daylight from hallway). Same with bathroom window to bedroom - bathroom noise unfiltered in bedroom even when bathroom door is closed. 5 out of 8 lights of the main light fixture in room were out. We requested a mini fridge at arrival. None available. Got a call afternoon before departure that fridge is now available. A joke. Also having to request coffee machine and coffee is not a good starting base. Buffet breakfast sub par for a W hotel. Parts of the warm dishes not really warm anymore at 9:30 on a Sunday. No buffet on Monday and long wait for cooked to order breakfast - nearly missed bus to conference. Overall a very disappointing experience of a Marriott hotel. Especially one which should be higher class.

Date published: 2019-04-14

Rated 3 out of 5 by Anonymous from Business trip Not for business stays. Probably suuted to younger singles or couples

Date published: 2019-04-11

Rated 1 out of 5 by Maria from Terrible customer service! Check In was a nightmare. Don’t expect to check in before 4 even if you call 5 times and they promise you. The front desk ladies are rude and not helpful whatsoever. Only 1 of the 4 elevators were working so going up and down was a nightmare. Stay somewhere else. Not worth the location.

Date published: 2019-04-10

W Chicago - Lakeshore Reviews - page 2

W Chicago - Lakeshore

back to top

Exclusive getaways, member offers & more

Book a Meeting or Event

Join Marriott Bonvoy

W Chicago - Lakeshore

Reviews

Check Room Rates & Availability

W Chicago - Lakeshore

Top Destinations

For Guests

Our Company

Need Help?

Find answers here

Exclusive getaways, member offers & more

Book a Meeting or Event

Join Marriott Bonvoy

W Chicago - Lakeshore

Your Stay

Reviews

Check Room Rates & Availability

Your Stay

W Chicago - Lakeshore