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Reviews

W Chicago - Lakeshore is rated 3.7 out of 5 by 823.

Rated 5 out of 5 by JasmineW from Amazing downtown hotel Loved staying here for the weekend. The location was perfect and close to everything we wanted to do!

Date published: 2019-07-16

Rated 5 out of 5 by TSALLIE from Great place for a Business Meeting. This hotel was a great place for a meeting. My attendees loved the views from their hotel rooms, the front desk staff was wonderful and the banquet staff was very attentive. The location is great. I would recommend this hotel to anyone planning a meeting in the downtown Chicago Area.

Date published: 2019-07-15

Rated 2 out of 5 by JordonA from Not optimal Poor service no direction on where to go when arriving. We sat in the valet waiting for someone to come over and offer to park our vehicle and help with the bags, that never happened. The staff seems inconvenienced when you ask for help, restaurant service was awful especially being it was very expensive.

Date published: 2019-07-11

Rated 2 out of 5 by Anurag from Very average hotel experience Below other W and Westin hotels where I have stayed in the past.

Date published: 2019-07-11

Rated 4 out of 5 by Bhaddbrown from Great The W hotel was nice besides the elevators not working

Date published: 2019-07-10

Rated 1 out of 5 by ymw from One person’s fault shadows others effort I reserved 2 rooms for the past weekend at w chicago - lakeshore dr, which is the absolutely worst experience I have ever had with any hotel. It all started with the front desk lady with silver or gray short hair, who I really want to know her name. I arrived early and the rooms were not ready, which I understood that I cannot check in. Since I booked the rooms with my friend is a AAA member, we used his membership to book AAA price and with me being gold member, we booked under my name to take advantage of the gold elite status. I don't think I did anything wrong, but the lady apparently picked on me. Firstly, she asked the membership card. Although my friend being a long time AAA member said that he was never asked for the card before, I understood that it is her duty to make sure no one is taking advantage of the rule. The trouble was that my friend just arrived at O'Hare, so digging out a physical card that normally not necessary is very troublesome. I asked her if logging in on webpage would be fine, given that my friend was on the road. Then she said no and adding that we had to wait until my friend arrives. Honestly, I felt insulted and furious for what she did. Secondly, when she told me that I had two identical reservations, I explained to her that I did not know and probably due to the network issue when I made the reservation. So I kindly asked her to cancel one of the reservation. Since there is no room to check in and she insisted the unreasonable requirement, we decided to leave and waited until my friend arrives. After we went to hotel to pick up keycard, I was told that I only have one room. I showed the front desk lady Maria the confirmation email and she was confused, as well as me. Maria was very helpful and nice person. She is the only reason that my experience was not totally destroyed during the stay. Maria did everything she can to reinstate my room. Just as Maria handed me the key, the lady with grey or silver short hair passed by and said that I cancelled the room, without any apology to me or to her colleague for the trouble. Finally, I received no gold benefit. No welcome point; charged for WiFi before I talk to a real person. Bathroom was not clean, which has coffee stains in sinks and hairs around. It took too long to wait for the elevators, 10 min between 2 elevator arrives at 21st floor.

Date published: 2019-07-10

Rated 4 out of 5 by Kirt246 from Updated rooms Good location and updated.

Date published: 2019-07-09

Rated 4 out of 5 by Anonymous from Great location It was perfect location to explore the city. You could walk to all the major attractions. Close proximity to great restaurants at any time. The pool was great to cool down and relax. The rates were very reasonable. Staff is great.

Date published: 2019-07-09

W Chicago - Lakeshore Reviews - page 2

W Chicago - Lakeshore

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