Rated 1 out of
5
by
5143 from
Poorly managed Property
make sure you check the cleanliness of the room upon arrival. We were assigned a room for the sheets had not been changed in the room had not been vacuumed.
Date published: 2018-09-11
Rated 2 out of
5
by
HID from
Not Recommened
This hotel was very disappointing. My family and I stayed here because the wedding party blocked rooms for guests here. There is no "hospitality" service at this hotel. Nobody was at the front desk upon our arrival. We waited longer than a reasonable time before somebody did come to the desk. The staff is dressed unprofessionally in jeans & a black top - maybe this is what Aloft is going for but it did not work for me. The beds were hard & uncomfortable. The air conditioning unit was loud. We could hear guests in the room above us walking. The toilet is in the shower area - inconvenient for all. Houskeeping came during an inconvenient time for us and never returned so our room was never cleaned and our towels were not replenished. The bar tender was not friendly and had no personality. He seemed as if he was being put out by our presence.
Date published: 2018-09-11
Rated 3 out of
5
by
Russ from
Great location. Bad AC.
New property different from standard hotels. Room uncomfortable with big temp swings. Hallways dark and depressing. Clean and quiet room.
Date published: 2018-09-10
Rated 4 out of
5
by
RyanM from
Nice place to stay for business in Cleveland
When my normal place to stay for work was booked up I was happy to fine this new Aloft hotel available to stay at for my trip. It looks (or is) new with all the things I come to expect from a business traveler focused hotel. The only complaint I had was the desk chair was very uncomfortable for working at the desk. However with the in-room bean bag chair which was fun to sit it made a better replacement.
Date published: 2018-09-06
Rated 5 out of
5
by
CincyGirl from
Quick trip, nice stay
I admit that I chose the Aloft because of its location and the price. I was pleasantly surprised by its level of service, trendy decor, and overall comfiness. The staff was very friendly and prompt. They truly anticipated our needs and went above and beyond to give us a nice stay.
Date published: 2018-09-03
Rated 5 out of
5
by
Anonymous from
Aloft Cleveland
The stay was great and the breakfast options are spot on. However the grab and go section needs some more options and maybe a healthier snack options as well.
Date published: 2018-08-29
Rated 5 out of
5
by
WeddingCrasher from
Nice place!
The hotel is very nice! The contemporary feel and cleanliness made it very comfortable.
Date published: 2018-08-28
Rated 1 out of
5
by
Cook888888 from
Worst Hotel Experience Ever
We booked this hotel for our wedding as a block. Between Lisamarie and Laronda I’m not sure who is more clueless. We were told all questions would be best answered by Lisamarie, she knew relatively nothing and would constant say she needed to check with Laronda. They would also contradict each other, for examples: Lisamarie told us (bride and groom) that our booked room in our block counted towards to total number of rooms in our filed block. Laronda essentially laughed at me when I asked her if our room counted towards are block saying “How does that make any sense?” We paid for a private shuttle for guests to take to and from the hotel to our venue. Laronda confirmed with me that the shuttle would leave for the venue at 2:45pm and 3:30pm and pick up guests later that night at 11pm and run until everyone was returned. The shuttle only came once and our guests were STRANDED at the venue. They waited over an hour for another shuttle to come until calling us to let us know that it never did and they were trying to get Ubers. People, who had been drinking, because they were told they would have a ride, how incredibly unbelievable. When we approached the manager he said he was told to only run it once, again how is everyone on such different pages?! Our next issue comes with breakfast. We were told each guest in the block would get a ticket for a free item at the breakfast counter. No one had received one upon check in. When we inquired the front desk had no idea what we were talking about. In the morning some people had free breakfast, some people had to pay. Never, will I ever, use Aloft again. This was thee most difficult part of planning our wedding and it had absolutely nothing to do with the actual wedding. Lisamarie claims she’s been doing this for “over 20 years” an “expert”. I will be sure to pass the word along, not that I need too, most of our friends and family were staying there and got to witness the absolute chaos of the night and morning first hand.
Date published: 2018-07-11
