Rated 5 out of
5
by
Leonidas from
Paradise
This place is just awesome, the complete crew is just amazing, they spoiled you in any way.
Definitely a place to stay for more than one nigth.
This place is just perfect.
Date published: 2018-09-15
Rated 5 out of
5
by
Anonymous from
Beautiful resort
What a beautiful hotel with old world charm!Love the decor,helpful staff and lots of unique experiences!Buffet breakfast was extraordinary!Great location easy walk to many cultural sites and shops!
Date published: 2018-09-03
Rated 3 out of
5
by
H from
Beautiful grounds, terrible staff attitude
This hotel is located in a quiet corner of town, within 8 walking distance to the main square of town. The grounds themselves are beautiful and historic, and when you walk into the lobby, you feel like you are at a 5 star hotel. But then, you talk to the front desk and you immediately feel like you don't matter. There are great amenities in a spa, gym, restaurant, and business center, but just don't ask for help. Also remember, it's an old hotel so things like the bathroom plumbing may not work. The bedroom was comfortable and overall worked just fine.
Date published: 2018-08-25
Rated 4 out of
5
by
SlimShady from
No A/C
For a hotel which is part of the Luxury Collection and at this price it was highly surprising to me that this hotel only offers heating but no way to cool the room without opening a window. You don't need much A/C in this city but it's impossible to sleep with an open window due to normal city noise. Sleeping with the windows closed leaves the room exceedingly warm. The lack of any cooling in the room was a very big disappointment
Date published: 2018-06-09
Rated 5 out of
5
by
Beef from
A great hotel. (I made a 1.5 month trip in South America and it was the best)
All good. It’s a very fine hotel with great staff. Everything in style and very well maintained.
Great location - at the heart of the old town and walking distance to everything.
Platinum member room upgrades. Rooms are nice and beds very comfortable. Good coffee machine and wine glasses.
No executive lounge no welcome fruit. But the breakfast place (restaurant) is super nice with food of high quality.
A nice iPod music player
Date published: 2018-04-27
Rated 5 out of
5
by
Darkode from
THE BEST.
If you are looking for the standard of quality on service for your properties - this is it. We have stayed at the Ritz, The Moana in Hawaii, W, Palace San Francisco among other Luxury hotels... but this one leaves everybody behind. The property is absolutely stunning, not only it is a historic site but the charm, elegance and beauty, makes it extremely unique, just amazing. Then, the staff, is from out of this world, they take care of every single detail to make you feel at home. I would like to highlight Carlos the Concierge, he is a rockstar, he took upon himself to cover every single thing we needed. We also watched him in action doing the same for ALL guests, Carlos is truly one in a million. Jose Luis from front desk was also an angel, taking care of all billing accommodation and any single question we had. Finally my new amigo Victor from the Bar, who does an amazing work mixing cocktails and chatting with people. When he is not doing amazing pisco lessons teaching everyone about Peruvian Culture and Drink history, he is a world class bartender that should be used as an standard of quality for SPG bartenders worldwide. Come see it for yourself come send a ghost customer and you will be blown away. I wish the Palace from San Francisco, or other SPG luxury properties would come down an learn about what these guys are doing, you have a gold mine in customer service, come learn from them. Thank you to the staff for going above and beyond on every single detail, you truly made our stay unbelievable, beyond compare. Gracias Palacio Del Inka we will be back.
Date published: 2018-03-26
Rated 4 out of
5
by
EAR17 from
Cusco
Room was very dark with a dark maroon curtain that covered the whole wall. no air conditioning. I small window to open for air.
Date published: 2017-12-27
Rated 5 out of
5
by
Dalboy from
real palace
This property lives up to its name - its rich and opulent and is a palace converted into a hotel. I have stayed in many luxury collection hotels and this is the most opulent one.
Rooms are small but well appointed. We got upgraded to a suite so worked out great for us. Rooms are very quiet. Could do with an upgrade of the TVs.
Restaurant is fantastic and very accommodating for vegetarians. Breakfast (platinum amenity) was great too.
Concierge staff is the biggest i have seen in any SPG hotel and they do real work vs. just giving the most obvious recommendations. Overall, staff is helpful. Wife had an altitude headache when we checked in and were offered oxygen immediately.
Location is perfect as the main square is just a short walk away.
In Cusco, I would highly recommend this hotel. Overall, in this area I still prefer to stay in the sister hotel (see y review for Tambo) due to the more peaceful location and expansive space and lower altitude.
Date published: 2017-12-02
