Rated 1 out of
5
by
JoshH from
No Hot Water For Returning Guest
I stayed at this property on Friday, 08/24/2018 with my mother for a brief overnight trip to Dallas. I have previously stayed at this location over five years ago and remembered staying here - this is why I sought out the same location!
I have stayed with other Aloft locations and been very pleased. This is hotel chain does not charge for a pet fee and/or deposit and since we were traveling with my mother's dog this was very important. The AC worked well; the bed and linens were good.
However, my biggest complaint with the hotel was this: THERE WAS NO HOT WATER IN THE SHOWER OR THE SINK. I let the water run for a solid five minutes in the shower and nothing but cool water! By the time that we discovered there was NO HOT WATER we had been settled into the room for well over three hours with the dog and there was no chance that we wanted to relocate. I reported the issue to the front desk on Friday evening and asked to speak with the Manager on Saturday morning.
The young man at the desk informed me he was the manager and when I explained the situation - he offered me $20 in breakfast vouchers! I can understand offering me such coupons for other issues, such as broken TV or something that was less inconvenient - but the fact that my mother could not take a hot shower for a room that I paid for is rude!
That said, the Social Media/Twitter Team for SPG was quite responsive and they informed me that I would receive a follow-up from the hotel. It's Sunday night and I'm still waiting, although I sure did receive the folio copy in a timely fashion! The last time that I stay here and I would not recommend this location to anyone or any Aloft properties again in the future.
Date published: 2018-08-27
Rated 5 out of
5
by
SurfExcel from
5 Stars on everything
Great Hotel, Great Staff, Proximity to everything & upkeep is great The Parking lot is a little to open to be ON a freeway. Could use some extra fence or something like that.
Date published: 2018-07-23
Rated 2 out of
5
by
LexFred from
Attention to Detail
Normally I don't leave reviews. However, I have contacted this property three times about missing points. There were empty food packages under my bed from a previous guest. They apologized and said they would apply 500 points additional to my account. THEY NEVER CAME. I chose Green Choice during my stay. THOSE POINTS NEVER CAME EITHER. As a professional that travels more that staying in my own home, these are small benefits that make it worth while when planning family vacations. I would like to see them honor their word.
Date published: 2018-07-23
Rated 3 out of
5
by
Vianey from
Stay
Jessica the bartender was not very pleasant at all. Was sitting down most of the time eating her dinner. When we ordered a mule she told us it would be in a regular glass because the other cups for that drink have all been taken and it was to expensive to order more.
Date published: 2018-07-16
Rated 2 out of
5
by
Trythisone from
Average
Room was noisy. The air conditioner was bothersome and a detriment to a restful sleep. The refrigerator was barely cool. Wifi was 'iffy'.
Date published: 2018-07-14
Rated 4 out of
5
by
DavidWK from
Aloft is pretty good
A bit stuffy in room so needed A/C on.
Electrical outlets should be tighter for iPhone chargers
Great staff. Bartender excellent
Date published: 2018-07-11
Rated 5 out of
5
by
RobMac1954 from
Dissapointed
Our first room had the aroma of a dressing room at a gymnasium. Our second room smelled better but the linens and towels did not smell clean. We have stayed at several Aloft properties and many SPG properties but will never stay at the Aloft Plano again
Date published: 2018-06-07
Rated 5 out of
5
by
SeanDh27 from
Great place to stay
Will stay here again for sure.
Date published: 2018-05-28
