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Guest Reviews

The Westin Excelsior, Florence is rated 4.6 out of 5 by 242.

Rated 5 out of 5 by Deb from Westin Excelsior Excellent! Everything was perfect.

Date published: 2019-08-08

Rated 3 out of 5 by ECA from In desperate need of updates The hotel is historic, so you can’t expect a totally modern experience, but the hotel just isn’t kept well. Staff is cold and rooms need maintaining.

Date published: 2019-08-08

Rated 5 out of 5 by Randhawa2019 from Great service and hospitality Caroline at Westin and John at St Regis, are both great and they embody the hospitality values of Marriott. These also show well in their staff who seem happy and excited to take care of guests. We were very happy and would go back again, if they are there.

Date published: 2019-08-05

Rated 5 out of 5 by mlm from I have arrived! I have worked hard all my life to get achieve the standards of excellence I experienced at the Westin Excelsior. Everything was perfect. I wish I had more time to learn more about the history of the structures and to view all the art contained within.

Date published: 2019-07-23

Rated 5 out of 5 by Seanc from The Gem of Florence This hotel has old world opulence and an amazing staff. The rooftop offers the best views in Florence. Our room was spacious and comfortable. We liked that the hotel is in a quiet area but a quick walk to all main attractions in Florence

Date published: 2019-07-15

Rated 5 out of 5 by RuthSoukup from Wonderful experience Beautiful hotel in a beautiful city. Our room was perfect, the staff was exceptional, and the room service french fries were divine. We enjoyed every moment of our 6 days here! Can't wait to go back!

Date published: 2019-07-09

Rated 5 out of 5 by John from A day in Florence Excellent location great restaurant super staff

Date published: 2019-07-07

Rated 4 out of 5 by Bri1 from Number Four of Four We arrived at the Westin and were initially impressed with the location and overall property. This was one of four properties we stayed at during our trip to Italy and overall our least favorite due to somewhat stuffy and pretentious service delivery. Everyone smiled but it was not warm and welcoming. We visited much higher end properties but this was our least favorite because of the difference in the overall service. Concierge staff here was very good though. Sesto staff were our least favorite and the most pretentious. I did not enjoy the restaurant because it felt like the restaurants at home in Southern California... physical surroundings, architecture and service.

Date published: 2019-07-04

The Westin Excelsior, Florence Reviews - page 2

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