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Guest Reviews

The Westin Excelsior, Florence is rated 4.6 out of 5 by 247.

Rated 5 out of 5 by CouplefromNYC from Westin Florence Having just finished Ironman Italy in Cervia, we were excited to relax and take in the beauty and culture of Florence. Having previously been in Florence before, we have seen the major sights but when we wanted to go to do last minute sight-seeing, Leonardo from the concierge staff was extremely helpful. A must is heading to Sesto on Arno for cocktails and a great view of Florence. The Westin is in a great location and many excellent restaurants close by.

Date published: 2019-10-01

Rated 4 out of 5 by SBinard from Très bien L'hôtel est très bien situé, proche des principales attractions. Le bar en rooftop offre une très belle vue sur la ville. Les chambres sont très propres.

Date published: 2019-10-01

Rated 5 out of 5 by Cathleen94 from An Absolute Dream I stayed at the Westin Excelsior to prepare for my wedding at Chiesa di Ognissanti (which is about 100 yards away from the hotel). It was an absolute dream. My mother and I stayed there, and they made it possible for our rooms to be close to each other. She had a standard room and I had a suite. Both rooms were beyond my wildest dreams. Hers had a king bed with curtains that went from the high ceiling to the floor around the bed. The suite had two rooms. The living room had one window that looked out to the church. The other two overlooked the Arno. Both rooms were incredible. They were spotlessly clean and bright. The bathroom was large enough for me and my bridesmaids (3 of them) to all get ready comfortably. The room was on the first floor which made it easy for me to descend the large beautiful staircase to the lobby and not have to contend with fitting my dress into the elevator. The staff was BEYOND my wildest expectations. Noemi in particular made my entire stay perfection. I cannot say enough good things. Would definitely recommend staying here.

Date published: 2019-09-29

Rated 5 out of 5 by RollTide from Wonderful We had an absolutely wonderful time!

Date published: 2019-09-14

Rated 5 out of 5 by LeeMartin from Florence Great place to stay centrally located. Service is outstanding

Date published: 2019-09-14

Rated 5 out of 5 by Deb from Westin Excelsior Excellent! Everything was perfect.

Date published: 2019-08-08

Rated 3 out of 5 by ECA from In desperate need of updates The hotel is historic, so you can’t expect a totally modern experience, but the hotel just isn’t kept well. Staff is cold and rooms need maintaining.

Date published: 2019-08-08

Rated 5 out of 5 by Randhawa2019 from Great service and hospitality Caroline at Westin and John at St Regis, are both great and they embody the hospitality values of Marriott. These also show well in their staff who seem happy and excited to take care of guests. We were very happy and would go back again, if they are there.

Date published: 2019-08-05

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