Rated 3 out of
5
by
George from
No room pricing transparency
Great staff. We enjoyed our stay but were disappointed with room allocated.
Date published: 2019-06-10
Rated 1 out of
5
by
Checkyourbill from
Check your bill ! Double charging
I was double charged for the room
Hi-lighted to the staff the following day to be told it was a computer glitch!! It took 4 days after departure and a phone call to the hotel to get a refund and no apology
Date published: 2019-06-10
Rated 5 out of
5
by
Jon from
Westin Excelsior Is Great
We stayed at the Westin Excelsior for 5 nights during our trip to Florence. The hotel was wonderful and had a prime location in the city. The room was large and the hotel has all of the amenities you might want. The property is classic and charming. We found the staff to be incredibly helpful in navigating Florence and in making reservations on our behalf. I would recommend this property.
Date published: 2019-06-10
Rated 5 out of
5
by
Anonymous from
Lujo en el Westin Excelsior, Florence
Seis días de auténtico placer en un establecimiento histórico y bien conservado con una ubicación envidiable junto al río Arno.
Desayunos exquisitos (huevos benedictine espectaculares), restaurante en la 6ª planta con unas vistas especiales y además una cocina a la altura. El servicio de Recepción y Conserjería realmente atentos y eficientes con todos sus servicios.
Un gran hotel clásico a la altura de Florencia.
Date published: 2019-06-08
Rated 5 out of
5
by
MikeM from
Amazing second stay at Westin Excelsior, Florence
We booked our second trip to Florence in December 2018-- we were deciding whether to stay at the Westin, or try a new property in the city. The rationale here was that our first stay was so wonderful at The Westin, there was no way it could live up to our expectations a second time, and in such a short time frame. Well, we absolutely made the right choice in staying here again the Westin Excelsior in Florence exceeded any expectations we already had from the first stay. The staff is so welcoming and genuine in their interactions that we felt as if we had returned to our second home from the moment we checked-in. Especially looking to thank Noemi for being so incredibly hospitable remembering both myself and my fiancee as we were checking in, helping to secure an incredible room, and overall ensuring that our visit was nothing short of amazing.
Our room was spectacular in every sense of the word from the level of cleanliness, to the beautiful appointed furnishings, and of course the fantastic Westin Heavenly bed; we were excited each time we returned to the room. We were truly lucky to wake up and feel refreshed each morning and start off for our excursions with a good night sleep and an excellent breakfast spread (included due to my Platinum status).
The bar staff were also extremely friendly and inviting; a few evenings after returning from dinner we grabbed a drink to take up to our room and drink on the terrace; the staff members at the bar remembered who we were and even our wine selection.
Fitness center was great too- clean and modern with a decent selection of equipment (had to find a way to burn off all those calories from huge dinners and lots of wine!) :)
Something to be said about how people can make or break a visit, and the people of this hotel are fantastic. Overall, I cannot be more complementary to the hotel, and the staff. We look forward to visiting again and thank you the staff for another wonderful stay in a very special city!!
Date published: 2019-05-30
Rated 5 out of
5
by
HuntBchTraveller from
Great Property, Great Location, Great Service
This property is located in an excellent part of town (convenient to all of Florence Central). The staff is very helpful and attentive. The rooms are very comfortable. I would recommend this to anyone traveling to Florence.
Date published: 2019-05-28
Rated 5 out of
5
by
Freida from
Vacationing in Florence
Excellent service from all staff members. The food was yummy and make sure you make time to see the city from the roof top restaurant and bar.
Date published: 2019-05-28
Rated 5 out of
5
by
Art from
Beautiful hotel in Florence
The hotel was wonderful and very comfortable. I loved almost everything. The rooftop restaurant’s food was not as good as I wanted it to be for the price. However, the service was excellent!
Date published: 2019-05-27
