Rated 4 out of
5
by
zhang71 from
Nice hotel in Djibouti
Sheraton Djibouti hotel is really a good choice if you will stay in Djibouti for long time. The location is excellent with beautiful view of the Arden Bay. The staffs are good, especially Sayed, who works in 6th floor business lounge, is very warm and responsive.
Date published: 2018-02-04
Rated 5 out of
5
by
DonQui from
After long time travel, here became the home in Djibouti
Thanks to the efforts of the hotel staff, the objective conditions of Djibouti are limited to this hotel. But here can feel the team's efforts and services. Thank you.
Date published: 2017-09-16
Rated 4 out of
5
by
BigSean from
Exceeded my expectations
If you are a world traveler as I am, then you come to understand that a hotel does not exist in a vacuum. Hotels are in the cities and countries that they are - and if, as a traveler, you expect that your visit to a Sheraton hotel in Djibouti is going to match your experience to the one you stayed at in Paris, you'll be flat out disappointed. But my experience is that this hotel is probably the best one you'll find in Djibouti and the staff bent over backwards to accommodate me and make sure I had a comfortable and pleasant and worry-free stay. The restaurant was good, the staff attentive. The shuttle drivers were helpful and efficient. The front desk was friendly and comforting. The room was clean and comfortable. I had none of the bad experiences that some of the more recent guests did. I'd put forth that the hotel does NOT have a scent that is any different from that of the country it's in - and in most areas of the hotel the smell is much better actually.
There were plenty of world travelers there from the west, but mostly US and French citizens - and they all were happy and mingling easily in the big lobby/bar as I entered. I understand the manager there is new and clearly he has instituted some new procedures and staff instructions because every single person I encountered from the van driver to the dining room employees to the pool attendant were respectful, courteous and helpful - certainly embodying the reputation I've come to expect of other Sheratons around the globe.
Date published: 2017-08-05
Rated 4 out of
5
by
ELIA10 from
Excellent
Cet hôtel a son charme un peu spécial mais il est conforme a un sheraton.le service n'est pas mal.Je me sens pas trop dépaysé.les employés sont très gentilles.
Date published: 2017-06-22
Rated 1 out of
5
by
MeET from
Bad smell
I stayed here for about three nights and my stay was awful. There was bad smell in the corridor, the staffs were not so responsive and the hotel shuttle drivers were bugging me for tip. I would not recommend this hotel for any one.
Date published: 2017-04-17
Rated 1 out of
5
by
Africa1 from
Assurément PAS un Sheraton
Je viens d'effectuer ma 48 ème nuit en environ 10 séjours différents au Sheraton de Djibouti.
Les déconvenues sont à chaque étage:
- Chambres (J'ai séjourné dans environ 10 chambres différentes et mon appréciation reste la même pour chacune d'entre elles): Le mobilier et la décoration sont surannés.. La moquette est fripée et parfois tachée. Les luminaires partent en ruines. Pas une seule fois je n'ai trouvé mon mini bar complet: 1 jour la bouilloire ne fonctionne pas, une autre fois il manque le café ou le sucre. Une autre fois il manque la tasse ou la cuillère. La climatisation offre deux possibilités: Froid ou très froid. En fait les thermostats ne fonctionnent pas, il est donc impossible de régler une température. Seul le réglage de la vitesse de la ventilation permet d'avoir une influence sur la température de la chambre.
L'internet, même en haut débit payant à 1500 DJF n'est pas optimal. Il faut souvent s'y reprendre en plusieurs fois pour envoyer un courriel avec des pièces jointes.
La salle de bain est une véritable catastrophe: L'eau n'est qu'exceptionnellement chaude. Elle est généralement au mieux tiède. La pression et le débit sont faibles. Les équipements sont délabrés. Les moisissures autour ou au dessus de la baignoire sont monnaie courante.
Le lit est néanmoins confortable et la télévision fonctionne.
La salle de restaurant: Il est impossible de passer 15 mn dans cet endroit sans que vos vêtements ne sentent le graillon. Au petit déjeuner et au dîner le personnel prépare des plats en salle sous une hotte dont on m'a pourtant assuré qu'elle fonctionnait de manière optimale. Un avis que je ne peux partager...
Le buffet de petit déjeuner est inacceptable. Outre le coin crudités et jambon (que vous retrouverez identique à lui-même au dîner) une armoire (mal) réfrigérée propose quelques yaourts, et quelques fruits pas très appétissants. Les viennoiseries sont potables mais certains matins vous trouverez les chaussons aux pommes coupés en deux donnant une impression de rationnement.
Certains matins, lorsque l'approvisionnement en oranges a pu s'effectuer le personnel propose du jus plutôt bon.
Au dîner vous trouverez le buffet quasiment toujours identique et franchement sans aucun intérêt au point qu'il est nettement préférable de dîner à l'extérieur.
Le bar de l'hôtel ne rehausse malheureusement pas le niveau avec un mobilier vieux et peu confortable. Même aux deux ou trois places non-fumeur il est difficile de ne pas être incommodé par la fumée de cigarette. La carte ne propose que peu de choix et la qualité de ce qui est servi est médiocre.
La piscine est dans la même lignée que le reste. Les sols dans tout l'espace piscine sont totalement délabrés. Le mobilier est vieux et cassé. Les matelas de jardin sont très usés.
L'impression générale sur cet hôtel est extrêmement négative. Il semble qu'aucun investissement ne soit consenti depuis des années pour maintenir l'hôtel dans un état acceptable, le tarif des chambres est pourtant comparable à celles du Méridien Porte Maillot (du même groupe).
Le seul point positif est le personnel souriant de l'hôtel qui rend le séjour un peu moins amer, néanmoins cela ne suffit pas à en faire un établissement que l'on puisse qualifier d'hôtel.
En conclusion: Un endroit à éviter et à débaptiser d'urgence afin de ne pas entacher la réputation du groupe SPG davantage.
Date published: 2016-11-12
Rated 1 out of
5
by
snypur from
Under par but very few options...
Arrived and paid for my pre-reserved room. The attendee takes to a room with 2 twin beds; I reserved a queen. He makes a call to the desk, who asks a manager, who tells me I have to wait if I want a queen. (My reservation was for a queen and a 12pm check-in, it is now 3pm.)
I wait in the lobby bar for about 20 minutes and am then ushered to a queen room that reeked of cigarette smoke. (I reserved a non-smoking...)
I have the pictures of several inches of dirt, mold 3-5 feet out of the vent, water dripping from the ceiling, broken bathroom fixtures, no hot water, when you run the water 50% of it goes on the floor from leaks...
The "Wired High Speed Internet Access (Complimentary)" is nowhere near high-speed! It tells you that you get 512Mb free, but every test I ran on it was around 600k.
In-Room Movies - Ummm.... what? In what rooms? Maybe Club level, but not in all as advertised!
Upon checkout the next day at 11:00am, they attempted to bill me for taxes that they said I did not pay. I told them to look up my receipt to show I did, and they said they do not keep receipts. I should have kept mine because now I have to pay. I supplied mine and their shoulders drooped and they said oh...
Then they said I owed for room service that I never got. I asked them to provide my signature and they said they didn't have to. Then they said they didn't have them. THEN they said oops, our bad, it was another room, not yours.
Date published: 2016-10-31
Rated 1 out of
5
by
Ed2317 from
Stay Kempinsky
Just finished a 16 night stay in this dump. Rooms smelled of smoke, took shower about 20 minutes to get luke warm water, breakfast is dismal, but the best of all is that the staff tries to get you to pay for things you didnt order of purchase. My Co worker and I sat down in lobby for a beer after work. We had two each served by two different attendants. He went up to pay and we then went upstairs. When we returned down later the first woman who served us started yelling at him that he didn't pay. He explained what happened but she would hear none of it. He just paid again to not make a scene. Another Co worker came down and the same woman did the same thing to him but he actually never even had a drink. He refused her demands. On checkout I settled up my bill and waited in the lobby for our ride to airport. A worker came down and approached me saying I used everything in my mini bar. I explained I used nothing and actually left extra items in there I had bought from supermarket. A heated argument ensued ending with me saying what I thought of their hotel and staff.
Never stay here!
Date published: 2016-08-22
