Rated 4 out of
5
by
Tbobal30 from
October 2018
First time staying at this Sheraton. Came for business and would recommend it to anyone traveling to Pasadena.
Date published: 2018-10-14
Rated 1 out of
5
by
SLARRY from
Unprofessional/Embarrassed
I checked in with Patrick (front desk) on my day or arrival late evening. After receiving my keys- Patrick offered me light snacks in the ballroom for Platinum members- I asked if the hotel had microwaves in the rooms. Patrick informed me that the microwave in the ballroom was the only microwave to warm my food. I proceeded to the area and began to sample snacks and warm my food in the microwave. The manager for that area approached me and mentioned that I was not allowed in the ballroom. I informed her that I was invited by Patrick and I was told to warm my food there. She then proceeded to inform me that the policy is not to allow outside food to be warmed or eaten there. I re-informed her that I had just checked in (luggage was at the door) and that I was a platinum member who was invited. I tried to tell her that I was only warming the food as the hotel does not provide microwaves in the rooms. I was embarrassed and taken aback as she appeared to say that I 'did not look the part' and that I should not be in this area. I admit, I was a bit disheveled as I had been flying 12+hrs but this is no way to treat guests. The other guests were looking at this exchange and I was embarrassed that she accused me of being in this area without invite. Also she did not take the time to see that I had luggage at the door and had stopped off from the guidance at the front desk. She was the manager unfortunately- so there is not a great deal that I can do as far as management. Will never stay at this locale again as I was so embarrassed on my treatment.
Date published: 2018-10-13
Rated 5 out of
5
by
Anonymous from
A visit with my grandson to watch the UW-UCLA football game
The Sheraton is a classy chain and our family has stayed at Sheraton's all around the U.S. The Pasadena facility is near the top of our list of SHeratons.
Date published: 2018-10-09
Rated 4 out of
5
by
Anonymous from
地点方便
安全卫生，服务可以，但是俱乐部早餐太单调，每天一样，无法选择。出行方便，走路舒服。
Date published: 2018-10-05
Rated 3 out of
5
by
Mahesh from
Basic hotel but not at standards of Sheraton in other parts of the world
This is a good basic hotel, but it is NOT at the standards of a Sheraton. Hotel is clean etc. But:
1. Pillows are average, nothing as compared to what i have experienced elsewhere
2. Fitness centre has one normal bike - very limited cardio
3. No acknowledge of gold reward status
4. On one of the days, the coffee / tea was not replaced in the room
5. The bathroom is dark and only has very basic amenities (e.g. no toothbrush, toothpaste, shoe polish etc.)
6. You need over-reach over a desk to turn a light off once in bed, no easy to switch off reading light. Plus that one light is shared for both beds - so tough luck if you have a companion next to you who does not want to be bothered by the light
Date published: 2018-10-02
Rated 2 out of
5
by
SPruette from
if you are often in a hurry to do business, dont choose this one....
elevators are barely in working order. valet is non-existent. no jacuzzi. very small gym and public areas
Date published: 2018-09-28
Rated 4 out of
5
by
KW from
Overall nice and convenient hotel
Beds are great! Rooms are small to average. There was a fridge but no coffee or microwave. They have a Starbucks inside which is convenient. Wish they had more easy less expensive breakfast options in coffee shop. Rooms are good but are on small to average size.
Date published: 2018-09-19
Rated 5 out of
5
by
CRAIG2018 from
Really Nice Stay for Wedding
Wonderful weekend for my son's wedding. Everyone was so nice & helpful. The hotel has quiet rooms and all the wedding related rooms were perfect! Food really good as well. Nothing but praise.
Date published: 2018-09-18
