Rated 5 out of
5
by
SHAMALA from
EXCELLENT MANAGER MR.SATRIA
Would like to acknowledge excellent service of your Manager, Mr. Satria. My boss stayed at your pool villa on 30 Apr till 6 May. I worked with Mr. Satria to organise a gala dinner on the 4 May. Even though we did a last minute plan, Mr. Satria manage to make things possible for us. He was so accommodative and very good in managing the event for us. Thank you Mr. Satria, You made our dinner fantastic.
Date published: 2018-05-31
Rated 5 out of
5
by
Jackie121 from
酒店非常好
酒店对待白金会员非常友好，在入住前就把一切安排妥当。酒店的早餐也比较丰盛，特别是水果。晚餐几乎也在酒店吃的，西餐还是不错的。在酒店海滩看落日，是粉红色的，很美很美。我在这家酒店度过了非常愉快的5天4晚。之后来龙目岛依然会选择这家酒店，值得推荐
Date published: 2018-05-16
Rated 5 out of
5
by
Neorower from
Perfect experience
This hotel is absolutely perfect for a stay in Lombok / Senggigi. The staff is wonderful. The rooms are absolutely beautifully decorated. As a Platinum member, I had full recognition of my status at check in (incuding a pre arrival email) and an excellent upgrade to a beautiful Suite.
The breakfast is one of the best I’ve ever seen in the luxury hotels I stayed at previously.
The manager on duty was following up everything and had a really close attention for every guest. Wonderful job !!!
This hotel is one of the best SPG I’ve been to !
Date published: 2018-05-13
Rated 5 out of
5
by
HSHS from
Empfehlenswert Aufenthalt April 2018
Sehr gepflegtes Hotel, als Platinium Member herzlich empfangen. Wir wurden durch Suitsawards upgegreatet. Anlage sehr gepflegt, alles sauber, Personal kümmert sich sehr, dass alles in Ordnung ist. Das ist nicht leicht, da es eine grosse Anlage mit üppiger Vegetation und parkähnlichem Garten ist. Ausreichend Schatten, den man auch gerne aufsucht. Einziges Manko ist der Strand, da je nach Strömung und Wind vom Meer aus Plastiktüten etc. angeschwemmt wird, den das Personal nicht immer zeitnah einsammelt. Der Müll hält sich jedoch im Vergleich zu anderen Ländern noch in Grenzen, man kann es hinnehmen, das Hotel tut sein Möglichstes. Außerhalb des Hotels viele kleinere billige Restaurants. Essen im Hotel empfehlenswert, Preis/Leistung stimmt für uns Deutsche, einzig der Wein ist grauenhaft und dafür sehr teuer. Das abendliche Buffet am Meer sollte man sich nicht entgehen lassen. Ambiente und Essen mehr als empfehlenswert.Zum Weintrinken sollte man halt nicht nach Asien fahren. Das Spa ist ok, im Vergleich zum Angebot im Ort aber zu teuer. Dort ist alles, was Massage betrifft so billig wie in Thailand vor 20 Jahren.
Fazit: Ein Hotel in dem man sich sofort wohl fühlt, wir kommen wieder und dann länger.
Date published: 2018-04-23
Rated 5 out of
5
by
Sagar86 from
Most relaxing holiday ever
The property is very old, I was told it was constructed in 1990. It definitely needs renovation, but the property is lovely for its staff and the location. It is only 1 km away from the Senggigi port, you can actually walk from the beach to the hotel from the port. Dinda made absolutely sure that our stay was the most comfortable, homely, and relaxing. Ayu made sure that the service at the restaurant was top notch. Ayu has been working since the hotel started, and we had very friendly chat about the improvements that could be made in property. Ayu went overboard with her service and made sure we were comfortable. Rehman was quite helpful with the service at the Bar and restaurant. Overall very warm and helpful staff and they make you feel at home. very nice swimming pool, superb Sheesha by the beach, lovely beach. I have seen guests coming here repeatedly thats the magic of the staff here. we also enjoyed the Spa therapies at the resort and the rates were reasonably priced. Keep it up and good luck! Cant wait to visit again.
Date published: 2018-04-12
Rated 3 out of
5
by
Michael1bcn from
The hotel needs an urgent refurbishment
I am used to travel to many Starwood resorts & hotels (platinum ambassador with 150+ nights / year) and this sheraton is by far the one having the worst taken care of facilities I’ve ever visited. Service is good (average from what you can expect in a country like Indonesia) and F&B is also worse than average. It’s a pity because the spot is fabulous.
Date published: 2018-01-06
Rated 5 out of
5
by
Eric918 from
Great vacation and stay!
I simply love this Hotel, I and my wife we spent a really great birthday vacation at this beautiful property, their staffs are so nice and warm, sercurity team is top rated, we've got upgraded to deluxe suites for twice, everything out there we got during our stay is awesome! We truely thanks everyone whom worked at this property, and see you all next time! We will come back every year
Date published: 2017-10-16
Rated 2 out of
5
by
Bravo313 from
Mosquitoes !!!
Had an ugly sleep experience due to mosquitoes in the room. Hotel should inform guest on the possibility of sleeping with mosquitoes during check-in and take pre-emptive measures. Disappointed and room looks jaded.
Date published: 2017-10-03
