Rated 1 out of
5
by
Robert from
Very disappointed in the Mammoth Westin
Let me preface this by saying we have stayed at this property more than a dozen times in the past 4-5 years.
Usually we have a great stay and are very happy with the hotel and staff.
This last trip was markedly different.
Front desk staff were professional but no where near friendly or accommodating as they have been in the past.
Asked for a high floor corner room and was put on the 2nd floor room that was extremely dark.
Room had stains in the wall which looked recent but who knows?
Furniture had tears in it.
No recognition of SPG/Elite status which I probably would have been ok with had the room been nicer.
Will not be staying here again.
Date published: 2018-09-17
Rated 5 out of
5
by
Tobias from
Wunderbares Hotel
Freundliches Personal, traumhafter Blick und stylvolles Interieur passend zur Region
Date published: 2018-09-14
Rated 3 out of
5
by
Rlombardo from
Vacationing with other people’s pets!
If you are going to relax and get away from your neighbors and their pets, don’t go here
Date published: 2018-09-09
Rated 3 out of
5
by
M from
Labor fay
In room dining is very limited and quality of food is slightly above bad
Found a cigarette butt in the room
Great back area for the dog -wish front staff would have shared that info upon check in
Date published: 2018-09-07
Rated 4 out of
5
by
ArthurN from
Great location and well-run property!
- Staff was very friendly and attentive
- Jason was an excellent bellman and made us feel special whenever he got a chance. He also gave us great tips for hiking - shoutout to him! :)
- The pool area was very clean and welcoming, temperature was also very toasty!
- Our dog was treated to a bed and dog bowl, which was really nice.
- The location is outstanding, right next to the village
- Dog amenities / doggie bags were easy to find and made our stay very convenient
- Parking both valet and self-parking were very convenient
- Our room was clean and comfy, and we had nice views!
Date published: 2018-09-05
Rated 4 out of
5
by
JuanO from
Weekday getaway
Great location in Mammoth, walk across the street to the shops, great dining and local bars. Outdoor activity rentals and gondola within walking distance. Rooms are spacious, clean and comfortable. Highly recommended stay if you’re looking for a good comfortable getaway in Manmoth!
Date published: 2018-09-04
Rated 5 out of
5
by
Vdunoburke from
Excellent stay
We had a fabulous stay. Upon our arrival due to our status we were upgraded to a one bedroom which was much appreciated and made our 5 day stay that much more enjoyable having the balcony. The hotel was not as busy this week which made the pool area more enjoyable. We did morning activities all over with great suggestions from the staff and then would hit the pool some afternoons. The location couldn’t be better. Just a short distance to the village with tons of restaurants and shops. The hotel has a Kids club which our daughter loved and allowed us a few hours to ourselves. Overall a great experience!
Date published: 2018-09-02
Rated 3 out of
5
by
Anonymous from
No attention to detail
I booked a one bedroom suite for my boyfriends birthday. I called Westin directly to book because I wanted to make sure they would be able to do a little extra to ensure the room was special. I spoke with the reservation rep and asked for an early check in, and a bottle of wine in the room upon arrival. She said that would be no problem and added the notes.
A few days before arrival I called the hotel to confirm they would be able to accommodate my request. The male front desk rep confirmed they absolutely could accommodate my requests, and I specified that I would the wine to be a mid range Pinot noir. The rep also offered to have flowers/flower petals in the room to make it extra special. I was very satisfied and thanked him.
Upon the day of arrive we got to the hotel around 12pm. The front desk rep greeted us and said our room was ready (which I expected since we requested a 10am check in). We got to the room, and there was no bottle of wine, and no flowers. My heart sank. I so wanted to make my boyfriends birthday extra special, and Westin's lack of attention to detail ruined that.
I called the front desk immediately to ask why my requests were not honored. The rep I spoke with, Barbara, began to make excuses stating early check ins are not guaranteed so they probably hadn't gotten to my notes, etc. I expressed frustration in her not taking ownership of the situation, and she then said "well what kind of wine do you want you know wine is not free "( .... of course I know wine is not free, I specifically asked the first and second rep I spoke with for a middle of the range bottle) I told Barbara, as I'd told the first two people I spoke with prior to arrival, that I would like a mid range Pinot noir. She said she would send up a $50 bottle and asked if I wanted a cheese plate. She specified the cheese plate would be free.
The wine arrived a short time later, but lacked the impact it would have had had it been in the room upon arrival. Still no mention or apology for not having placed flowers in the room.
Upon check out I checked my invoice and noticed the wine I ordered was not $50, as Barbara had told me, but actually $70. While I would have been fine with purchasing a $70 bottle, that it not what was relayed at the time of purchase. I was frustrated and had to reach out to Westin again (I had already left as I checked out via phone) I spoke with Janet who said she would request a $20 refund since I recorded incorrect info.
Date published: 2018-09-01
