Rated 1 out of
5
by
Casbisbee from
Old. Dirty. Run down
Very disgusting to see ants clrawling on food on a plate in the hallway left there for room service. Looked like it had been there awhile. Actually there were two rooms in the same hall that had plates outside their door that looked like they had been there for awhile based on the fact that they had ants clrawling all over them!
Bathroom ceiling tiles had water/leak stains on them. Floor in room was dirty and didn’t looked like it had been vacuumed. Rooms and hallway had an old musty smell. Overall appearance outside was unkept and weedy landscape. Front desk staff was accommodating and cancelled our reservation for us as we did not stay for our one night reservation. I haven’t checked my credit card statement yet to see if we have been charged. I definitely hope not!
Date published: 2018-09-18
Rated 5 out of
5
by
FloridaVillager from
Omaha
Fantastic staff , good food , comfortable , great internet service
Date published: 2018-09-14
Rated 5 out of
5
by
AlabamaFamily from
Great
Perfect place to stay.Very warming atmosphere and courtious employees that make you feel welcome
Date published: 2018-09-11
Rated 1 out of
5
by
StarwoodCustomer from
Old, Smelly Hotel
We stayed at this hotel out of sheer convenience. We are not familiar with the Omaha area and was in town for a Nebraska football game. I'm a SPG member and like to earn points whenever I can and Sheraton is one of my favorite brands (used to work at one). This hotel was such a disappointment. It's smells old and it's in desperate need of renovations. The floor in our room sounded like there's no carpet padding underneath and instead paper. It crunched when we walked across the room. It did not make me want to just hangout in the room. I was glad we had a full itinerary for the duration we were there. Otherwise, I would have been miserable just staying in that room. We even checked out really early just to leave, so we wouldn't have to stay there longer.
Date published: 2018-09-11
Rated 5 out of
5
by
MReeve from
Very clean
Very clean and well managed. Honestly my only complaint was that there was not a complimentary breakfast
Date published: 2018-09-06
Rated 2 out of
5
by
DKP from
Could easily be much better. Details atter.
Noise, physical, parking lot trash, employee relations.
Date published: 2018-09-06
Rated 2 out of
5
by
NewYorker2Moscow from
Disappointed in Omaha
My first visit to this hotel will be my last. I was attending a conference at the hotel, and everything from check-in, to room appearance, to hotel bathroom facilities was disappointing.
Some examples:
- No Gold check in. So I had to stand in a queue 4 people deep before anyone saw me.
-When asked why no Gold check-in, they simply shrugged.
-initial reaction when I entered my room: someone has been sleeping in this bed. There was a human outline on the top of the bed.
-When taking a break from the conference, I entered the hotel bathroom which had no soap. For two days, this was the case and when I finally asked the front desk, the response was "well someone has to mention it before it gets refilled". What, no housekeeping department?
-Restaurant: with 45 min before my first session, I asked what was the quickest food on the menu that I could order. Response: "Nothing. We are extremely backed up and everything will take time (even though the restaurant was fairly empty). So I ordered a cheese steak sandwich. 10 minutes later, the waitress says we're all out of cheese steak. Now I'm under the gun as time is ticking so I order a reuben. After waiting 25 min longer, I simply ask them to deliver it to the conference room. It arrived 50 min after my initial order.
-Lunch buffet the next day: I had to make some calls after the morning session so I came in 10 min after the start. All of the food was mostly gone, and they simply brought out saran wrapped half sandwiches for the remaining 30 people on line. I've seen better sandwiches handed out at the soup kitchen in my town.
-Check-out. I asked if I could get a one hour extension on my checkout (1pm). Agent looks at my reservation and his immediate response : No. I asked why and they said the hotel was full. Really? On a Thursday night on the outskirts of Omaha? OK so I get my bags and return. I again express my disappointment about the check out time and say normally as a Gold member, I don't have issues. He asks "You're a Gold member? Oh then I can grant you the late checkout". This after I have all my bags at the counter. So now you have availability? His response: "you should have told me you were Gold". It's in my profile that you checked earlier, remember? And did you even think to ask me?
Similar experiences were shared by my work colleagues. Truly disappointing.
Date published: 2018-07-20
Rated 4 out of
5
by
MoLo2 from
Food the only downfall
Room and staff excellent. Morning buffet atrocious. Food poorly prepared and so not worth $10. We purchased three days of breakfast but couldn’t stand another day so threw tickets away and ate elsewhere. That was disappointing because everything else was so good. When we first checked in our room had an awful odor so called front desk. We were in another room within 5 minutes. The staff is extremely responsive.
Date published: 2018-07-20
