Residence Inn Norfolk Downtown Reviews

Reviews

Residence Inn by Marriott Norfolk Downtown is rated 4.3 out of 5 by 428.

Rated 5 out of 5 by TWaltom from Family Stay Good location. Room has everything you need. Most of the staff is very friendly and accommodating.

Date published: 2018-07-15

Rated 5 out of 5 by DTDelaney from Just Beautiful Enjoyed our stay at this well appointed, well staffed hotel. Great value and convenient to the beach.

Date published: 2018-07-10

Rated 1 out of 5 by Doug from Service not what it used to be We have stayed at this hotel several times, and the level of customer service has really dropped recently. The front desk clerk was curt on check-in. When we got to one of our two rooms, it had a strong cigarette smell. When we called down to complain, we were told - over the phone - that it must be a "cooking smell," and they would have someone up there to "spray." We declined the room, yet still received a bill the next morning. The front desk clerk on check out was better, taking initiative to offer us a smaller cart for luggage when the others were being used and offering to call Marriott Rewards to obtain a refund of the points that we had used for the room with the smell,. I doubt we will be back, though the rooms are fine and the location is a good one for us.

Date published: 2018-07-09

Rated 5 out of 5 by michimum from loved the staff! this is a nice place with exceptionally friendly, accommodating staff. we had a high stress situation handled with smiles and the perfect conclusion.

Date published: 2018-07-02

Rated 5 out of 5 by Anonymous from Excellent Excellent place. Near all tourist locations. Parking was free.

Date published: 2018-07-01

Rated 5 out of 5 by VB from Very nice stay Wonderful place to stay. Comfortable bed and great staff.

Date published: 2018-07-01

Rated 5 out of 5 by Carol from Visit Very nice visit Clean rooms and comfortable beds. Staff was very kind.

Date published: 2018-06-30

Rated 5 out of 5 by ShirleySmith from Home Away From Home When I walked in in the hotel, it was a wow factor tome and my husband. I was bright and with a friendly atmosphere. It was clean and it had modern up to date accessories. The staff was very cheerful and they seem to love their job. Our room was very clean and inviting. The furniture was comfortable and clean. The mattress was very comfortable and clean. The appliances were clean and up to date. We had a pleasant experience just as if we were at our resort time share. Home away from home. Definitely, we will be back again!

Date published: 2018-06-29

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Residence Inn® by Marriott® Norfolk Downtown