Rated 5 out of
5
by
Anonymous from
Great Property to have a company/organization meeting
Great service and staff was outstanding. Property was very clean. I highly recommend this property.
Date published: 2018-08-27
Rated 1 out of
5
by
CBrunson from
Dirty, smelly rooms. Nice staff, though.
The first room I was given was on the first floor an was frankly disgusting. It didn't look like it had been cleaned at all. There was black mold on the wall, which I wiped off, the entire room smelled of mildew and must, and the bathroom wasn't cleaned properly if at all. There were hairs from someone shaving all over the sink, on the floor, and even on the toilet. I'm very anxious when it comes to cleanliness, and would have simply found another hotel to stay in, but I was required to stay at this location for business. The staff were courteous and kind, and gave me another room on a higher floor, which while much cleaner, was still leaving a lot to be desired. The bed sheets in my second room had stains on them still, were so thread-bare, they almost had holes, and the bedskirt had so many stains that I would guess it has never been washed. (The black I could write off as dirt, the brown ones as coffee, but the yellow ones were even moreso disgusting.) The rooms were also so dark that I was hard to get any work done in them even with the table lights. I won't even go into how disgusting the desks were with drink stains/residue, dust, and the dirt-caked phones. So overall, while the staff were friendly and immediately got me a new room due to the first one's condition, I honestly do not feel like I can in good conscious recommend my institution network use Sheraton hotels in the future.
Date published: 2018-08-27
Rated 4 out of
5
by
Gerrit from
luxurious and quiet hotel
the hotel is quiet and everything looks good. Swimming pool is large and half of it i dep enough to really swim. Location is practical: close to motorway, shopping centers. Main disadvantage of the hotel is that the free Internet connection at various times was extremely poor; not at the level expected anno 2018.
Date published: 2018-07-22
Rated 5 out of
5
by
MarkOhio from
This hotel is excellent
Our stay at this hotel was fantastic. It was obvious early on that the employees are happy to work there and are very well trained. The next time we are in Chapel Hill we will definitely stay at this hotel.
Date published: 2018-07-16
Rated 3 out of
5
by
Jennifun16 from
Needs improvements
I attempted to send the following via the email listed on the website, but it was returned twice undeliverable....
Good evening,
As we are preparing to check out from the Sheraton Chapel Hill location, I wanted to take a few moments to share some concerns about our stay, as well as highlight some positives.
On a positive note, each member of the staff that we encountered (from check in with Javier, to Tyrone, who handled a problem for us several times) was courteous and welcoming. Support and housekeeping staff that we encountered the the hall always greeted us with a smile or a kind word. The friendliness of your staff is surely a strong point, and they are to be commended on their welcoming demeanor.
We did, however, experience some difficulty while staying at this location. Upon check in originally to Room 157, we arrived to a room that had no refrigerator, just a bare spot where one would be. Traveling with two children, this was a concern, and I called the front desk to inquire about it. Javier was very gracious in offering a choice of two other rooms, and I appreciate his efforts. We relocated to Room 153. No less than 5 times, we encountered problems with the key cards for this room. My husband could not re-enter the building from the rear lot after leaving to get us some breakfast. He could not access the fitness center or get back into our room, as we were still sleeping. Tyrone was quick to respond to his concerns and reprogrammed the keys. However, each time we left the room today, whether it was to visit local attractions, go for a meal (lunch and dinner), or go to the pool, we would return to a key that did not work. It was quite an inconvenience to have to walk back to the front desk each time to correct this issue. We were very careful to store the key cards in the provided sleeve from check in, so it would not interact with any other cards that may cancel it out.
As mentioned above, we did attempt to visit the pool twice during our stay. Yesterday (7/5) the pool was closed at our check in and there appeared to be an employee cleaning the pool. While this was a disappointment for our children, we all understood that such maintenance is necessary, and we looked forward to a pool visit after sightseeing the following day.
Our pool experience today was quite disappointing. The pool water was dirty and cloudy, and it appeared that the pool was not even filtering, causing the water to be stagnant and cloudy. We attempted to make the best of it with our daughters, and we sat outside for a bit. However, if you are a parent, you know sitting next to a pool and not being able to swim on a hot day is NOT enjoyable for a child at all. When my daughter began to cry that she just wanted to swim, we knew it was time to return to our room.
As a SPG member, I have always tried to remain loyal to the brand, as we have stayed in many other Starwood locations along the east coast. We also have an upcoming stay at the Sheraton Lake Buena Vista in FL. But I must say that this experience at this location has me concerned that we will run into similar problems in the future. It is my hope that these concerns can be addressed so that future guests are not disappointed.
Thank you in advance for the opportunity to share our experience at this location. I am looking forward to your response.
J. Jones
Sent from my iPad
Date published: 2018-07-14
Rated 2 out of
5
by
Anna2218 from
Showing it’s age.
Rooms and halls were a little beat up. The pool area was nice but the pool could be cleaner. The food, we never ate due to the lack of a server and room service who never picked up the phone. A lot of the electrical outlets didn’t work and we had the plumbing back up so we had to move to another room. New room had no microwave.
Date published: 2018-06-26
Rated 2 out of
5
by
wood247 from
Won't be going back!
This is the second time we have stayed at this hotel. The first time was not a good experience but we thought we would try it again since a conference we were attending chose this hotel. The entire hotel was lacking air condition satisfactory. It was impossible to get a good night's sleep with it so hot.
Date published: 2018-06-25
Rated 2 out of
5
by
D9ni55 from
Not Good- Odor from vents
There was an odor of mildew, and some times skunkish.
Date published: 2018-06-16
