Rated 5 out of
5
by
Boonzie from
Exceptional hotel
Having read some negative reviews I wondered what I might find at the Hotel as I was preparing for an extended stay. Wow was I surprised. I was greeted by kind front desk personnel when I arrived early in the day and although the room is somewhat dated, the staff has been beyond perfect. The 6th floor lounge women make breakfast as well as evening snacks an absolute pleasure each day, with both smiles, kindness and efficiency. The cleaning staff are quiet and gracious as well. Now the best part... I made an awful mistake on my reservation with one day not included and the hotel manager and staff made certain I was taken care of and NOT inconvenienced nor without a room. Bravo to Sheraton Roma. Let’s all forget a few missteps now and then for what really counts. A group of people that know what is important about taking care of people. This hotel from Manager to the newest worker knows the importance of dedication to their job and I appreciate their expertise and quality.
Date published: 2018-05-29
Rated 5 out of
5
by
XanderB from
Amazing experience
As it was my girlfriends birthday, the staff prepared everything ahead of my arrival and up to my requests. And even managed to exceed my expectations in terms of the room and pleasantly surprised me and my girlfriend.
The staff was also extremely helpful and friendly throughout the stay.
Date published: 2018-05-24
Rated 2 out of
5
by
MIH8 from
Unhappy experience
Air conditioner in the room cant adjustable, I felt very cold even turn to 30 degree, only way is close the air conditioner.
After breakfast on 5/12, I forget my jacket on the chair, when I back in the evening, nobody can really help me to find my jacket. Although resturant is a public area but still in the hotel. How come a jacket will disappear? Who will take other people's cloth in five star hotel? Really unhappy.
Date published: 2018-05-13
Rated 3 out of
5
by
BTrue from
Nice facility, but needs other work
The lobby/common areas and the room was very well maintained and attractive. The location was a bit tough to navigate. The restaurant was terrible (food was okay but overpriced and the waiter we had was *very* rude).
Date published: 2018-04-30
Rated 5 out of
5
by
Michaelcanada from
Great staff at front desk and Club Lounge.
Everyone at the hotel made me feel liked I belonged. Thank you. I will be back soon.
Date published: 2018-04-20
Rated 1 out of
5
by
Sophie78 from
The quality does not meet Sheraton
Cold water from shower for 10 minutes and then finally mildly warm water came. Also water comes out minimally from shower head, so it took me a long time to complete shower. Room was cold, but the button for heating system was broken - cut wires hanging out of the button. Nothing in the minibar, just an empty fridge. "Do not disturb" signs are so old that it seemed like it was gonna tear off. Breakfast has variety of choices but fruits were not fresh. We were so disappointed during our stay as we expected much more from the name value it has by "Sheraton".
Date published: 2018-03-13
Rated 3 out of
5
by
BA77 from
Reducción del servicio de autobús al centro de Roma
Ha sido la segunda vez que nos hemos quedado en este hotel. Lo elegimos porque la calidad / precio era excelente. Sin embargo, hemos podido comprobar que el servicio de shuttle al centro de Roma ha empeorado. Ahora es un mini autobús que se llena enseguida, por lo que tienes que coger un taxi para bajar al centro. Antes era un autobús de los grandes y siempre había espacio. Si tienes que pagar un taxi ida y vuelta pensamos que no compensa quedarse allí y en próximos viajes elegiremos otro de los hoteles de la cadena que hay más céntricos.
Date published: 2018-01-17
Rated 2 out of
5
by
Brett001 from
Below average SPG property
The hotel is difficult to get to if you don't have a rental car or take taxis everywhere.
The staff were nice and got the job done. SPG elite recognition was not executed well.
The rooms were slightly below average, the air conditioning did not work very well.
Overall a below average stay compared to the many other Starwood properties we have stayed at.
Note this property also charges 6 euro pp city taxes each night on reward stays.
Date published: 2017-11-04
