Rated 4 out of
5
by
BonnieH from
Relaxing Stay Outside City Center
Cocktails at poolside in the evening ... what a wonderful way to relax after hectic sight-seeing in Rome.
Date published: 2018-09-14
Rated 4 out of
5
by
KAI from
私の印象
出張の定宿として利用してます。スタッフの対応が良くて満足しています。
Date published: 2018-09-13
Rated 3 out of
5
by
Afiavi from
Nul
Restaurant nulle, hors de prix, produits surgelés, service froid!
Date published: 2018-09-02
Rated 1 out of
5
by
Junior from
Poor hotel
I won’t ever come back. They overcharged for everything.
Date published: 2018-09-01
Rated 5 out of
5
by
MSec11 from
Comfortable one night stay before our flight home.
Quality hotel with a great price in close proximity to airport and Rome. Wish we had more time to enjoy the amenities including the pool. Would consider staying here again.
Date published: 2018-08-31
Rated 1 out of
5
by
HolgerG67 from
Mit dieser Qualität sollte es kein Starwood Hotel sein
Eine Unverschämtheit was hier für Geld geboten wird. Altes runtergekommenes Zimmer mit Schimmel im Bad, am Pool möchte man noch Geld für die Poolnutzung haben. Alles in allem ist dieses Hotel nicht Wert sich Sheraton zu nennen.
Date published: 2018-07-21
Rated 3 out of
5
by
josec from
Good rate, not so good rooms but excellent Concierge servive
I recently stayed at this hotel for 3 nights. Considering that hotels in Rome are very expensive, the rate at this hotel was very reasonable. The hotel is not close the Rome major atracctions, however there is a subway station within 10 minutes walk, so its easy to get to downtown Rome. Rooms are outdated and air conditioner needs urgent maintenance. The first night the air conditioner was not working, so I called front desk, a maintenance person came to look at it, but never fixed the problem. Around 1am I complained to the front desk, they said there were no other rooms available, but they will send a fan that never arrived, so I complained again with front desk, they informed there were no fans available and the only recommendation was to open the window, however the window in the room barely opened so it was impossible to sleep that first night. Next morning we were moved to another room with good air conditioner and we received an apology from Mgt, wich was a nice detail. SPG Club is small and quality of food and alcohol is regular. What we found outstanding was the service from Concierge, every time we requested assistance from them the servive received was like a five star hotel!
Date published: 2018-07-05
Rated 5 out of
5
by
Boonzie from
Exceptional hotel
Having read some negative reviews I wondered what I might find at the Hotel as I was preparing for an extended stay. Wow was I surprised. I was greeted by kind front desk personnel when I arrived early in the day and although the room is somewhat dated, the staff has been beyond perfect. The 6th floor lounge women make breakfast as well as evening snacks an absolute pleasure each day, with both smiles, kindness and efficiency. The cleaning staff are quiet and gracious as well. Now the best part... I made an awful mistake on my reservation with one day not included and the hotel manager and staff made certain I was taken care of and NOT inconvenienced nor without a room. Bravo to Sheraton Roma. Let’s all forget a few missteps now and then for what really counts. A group of people that know what is important about taking care of people. This hotel from Manager to the newest worker knows the importance of dedication to their job and I appreciate their expertise and quality.
Date published: 2018-05-29
