Rated 4 out of
5
by
Vince from
Minor issues but otherwise met expectations
Stayed in the Marina Tower for two nights attending a conference. I didn't use the fitness center or spa.
The good:
1. Great local and exclusive beer selection at Quinn's Ale house in the Marina Tower
2. Usual modern decor, public areas were clean
3. Very close to airport and free shuttle
4. Conference areas were functional and had water and coffee
5. Received two $10 food vouchers, offset the resort fee a bit.
The bad--a couple minor issues but nothing serious:
1. Poor use of signage/maps--had a hard time finding conference location without concierge
2. Hallway temp on 12th floor of marina tower way too high--broke out in sweat waiting for the only working elevator
3. 1 of only 2 elevators broke for a bit, minor inconvenience but made it difficult to come back to room in-between conference sessions.
4. Bathtub plastic/laminate was forming air bubbles, felt weird standing in the tub
5. The door lock on my room blinked red only, had to get new keys and have a tech run diagnostics was quick but still inconvenient.
Date published: 2018-09-19
Rated 3 out of
5
by
frequentflyers from
Not our usual experience
This is our favorite staycation hotel and this time there were multiple things that were not good and we are dissapointed. We are hoping the merge with Marriott is not the reason for the change and the troubles we had.
Date published: 2018-09-18
Rated 1 out of
5
by
ScottR from
Very disappointed
We checked in at 4pm and were very tired from driving all day. We were give room 188 which I was told was in the main tower. I chose to valet park and followed the front desks instructions to get to our room. When we went down to the first floor 188 was not there. We went back upstairs and found out that 188 was in a completely different building that was a 7 minute walk. We got our car back and drove over to Bay Harbor building where we found out 188 was. Right away we were put off by the looks of this building. The location is great, but our room was dirty. The sheets looked like they hadnt been changed, there was water damage on the ceiling, and hair in the bed. Too tired to deal with it we decided to order room service. I called room service and it rang non stop for around 5 minutes. I finally hung up and called guest services. Same thing - no answer. Then I called the main Sheraton and no one answered that phone either. We were extremely disappointed in the cleanliness and quality of the room. The staff was very unhelpful and led us on a wild goose chase just to find our room. I expected more from a Sheraton property. Very disappointed.
Date published: 2018-09-18
Rated 5 out of
5
by
DonO from
Great time!!
We booked a one week vacation and had a wonderful time. The hotel was clean and the staff was very nice and attentive.
Date published: 2018-09-18
Rated 3 out of
5
by
TamiM from
Avoid Lanai Building Rooms
Use reward points for booking. Rate still pricy. Room was very loud (door went to an outside hall) room was rundown and bathroom was not clean. AC leaked water everywhere in the floor and lamp was missing bulb. Staff was nice, bed was comfortable. Quin’s restaurant was loud, but decent food and good service. Have stayed in Bay Tower twice, it was much nicer with ocean view.
Date published: 2018-09-16
Rated 5 out of
5
by
LorenzoS from
Awesome
Have no words for my stay besides the fact that everything went smoothly and perfect. We even had a upgraded room on a busy weekend.
Date published: 2018-09-16
Rated 5 out of
5
by
Anonymous from
A very good hotel & close proximity to airport
Loved staying here. I would definitely like to stay again during my future trips.
Date published: 2018-09-16
Rated 4 out of
5
by
CJW from
AWESOME LOCATION
Overall great hotel. Harbor Island is beautiful and the glass enclosed rooms on the higher floors are awesome.
Date published: 2018-09-16
