Rated 1 out of
5
by
StephenB from
Noisy!
2 Bedroom suite was noisy. We could hear the neighoring shower/tub water every time they turned it on.
We could also hear their conversation thru our bedroom wall at night.
The HVAC thermostat for the suite would not stay on temperature and changed thru the night.
We won't be back
Date published: 2018-09-12
Rated 5 out of
5
by
WestinNapaStay from
Napa Family Stay
Great hotel and staff, love the location and that the Westin blends into Napa.
Date published: 2018-09-12
Rated 3 out of
5
by
Bryon from
Good locatiom
It was in a pretty good location, but I’m a Marriott member for over 25 years, I just think Marriott is better, that’s my Opinion,
Never stayed in a Westin before, this was more expensive but really didn’t see the big deal
Date published: 2018-09-09
Rated 1 out of
5
by
ChristopherThomas from
Rude Staff
Some nice staff, but mostly they were rude and unwelcoming. Most staff treated me as if I were an inconvenience and an annoyance.
I had someone stay with me one night so we attempted to use the pull out couch. There was no linens or extra pillows in the room so we called down to request them. After an hour we called again, they said someone would be right up but never showed. My employee ended up sleeping on a mattress that is basically springs surrounded by a small amount of cotton with no pillow or blanket.
I ordered a bottle of wine to my room, and could not find a wine opener or key. I called down to request one, I promptly received a knock on my door, when I answered it a young lady without looking up from her phone said "here" and not another word as she walked off staring at her phone.
I was sitting at the bar and after 10 minutes was asked if I they could help me as if I was a stranger standing on their front porch. After I was served and finished my drink I sat there for another 10 minutes as two waitstaff discussed where they would love to travel as I was completely ignored during their flirtation.
A beautiful place, but being made to feel unwelcome completely ruined the experience. Only after doling out a few 20s was I treated with any warmth or respect and that was only the valet. I was always friendly and polite and included extra tips even in the face of pure rudeness. However I was not treated with the even the modicum of respect anyone deserves.
I never leave negative reviews, but I really needed to vent.
Date published: 2018-06-23
Rated 4 out of
5
by
odarka from
beautiful hotel
had issues with room in regards to backing up in sink, shower, and tub with filth. were credited for one nite and were told all taken care of. unfortunately the morning of our departure taking a shower it happened again. i advised front desk, took pictures and feel that i should be compensated morre than just one night for the original mishap. i oculd post pictures however, i rather just explain my review and see how this will be handled before i proceed further. yes the hotel is ideal location, and i will recommend and stay there again however, it is disgusting what happened and think more should be done. especailly since we were not even offered a new room and just were told it is fixed. andt it was not..
Date published: 2018-06-06
Rated 1 out of
5
by
Reincar8 from
Beware of rude valet people
It’s clear that this Westin doesn’t believe in training their staff properly. I came across the most rude valet person. All I needed to do was drop off my bags in my car, so I requested keys. This person tells me not to drive off with my car (I guess because he would miss out on his tip or something). I asked him why would he say that and he replied “because some people have done that before”. Talk about being prejudice and rude.
Date published: 2018-05-13
Rated 5 out of
5
by
maldridge80 from
Heavenly!!
My wife and I found everything about our stay here to be exquisite. My only needed comment will be about our service with Nichole at the front desk. She made my wife and I feel like we were chatting with a great friend that we just hadn't seen in awhile the second we walked in. It felt like home and it was all thanks to her. Thank you again Nichole, without you our quick trip to Napa would have never been the same.
Date published: 2018-04-06
Rated 4 out of
5
by
phillipsk123 from
Hotel is being refurbished on the outside
Check-in was super efficient and included an upgrade to a suite with full kitchen facilities. View to the pool was marred but the refurbishment. Easy walk to downtown and Oxbow public market (fab evening food and drink). Continental breakfast ( granola or fruit bowl ) that I tried were huge. Coffee awful but latte was ok.
Date published: 2018-03-26
