Rated 1 out of
5
by
PhilChuang from
這家酒店服務與態度很差
辦理入住時，因我是金卡會員，所以排在SPG金卡櫃檯。但非會員都已經辦理入住了，我還在排隊。6/23號晚上，我們入住的房間4205房，在半夜12點時發生跳電。房間內燈亮了但關不起來，空調沒了但打不開。我們夫妻倆因此醒了過來，跳電解決後到凌晨2~3點才又能入睡。6/25退房時，辦理退房人員對跳電一事隻字未提，好像從未發生，也完全沒有詢問入住的情況。退房當天6/25也是我的生日，入住情況沒問、連簡單的生日祝福也沒有。這是我入住過最差的SPG酒店。
Date published: 2018-06-26
Rated 5 out of
5
by
ray1995 from
not bad
the only pity is there are still room with view or suite for sell, but i still cannot get a room with bund view as i am a platinum member
Date published: 2018-06-24
Rated 4 out of
5
by
MRCai from
位置是优势
去南京路步行街和外滩都很方便。步行均可达到。可以远眺外滩。房间装修有点旧了。服务反应还不错。下次还会入住。
Date published: 2018-06-15
Rated 4 out of
5
by
PTTan from
Fantastic Guest Service Manager at Club Lounge
The club lounge at 44th floor is well designed and has a very comfortable environment. Good place for simple breakfast and drinks are available throughout the day. The evening cocktails and snacks are great.
The Guest Service Managers are fantastic and out to please the guests. My favourite are Vicky, Kelly and Natalie.
Best regards, pt
Date published: 2018-06-14
Rated 5 out of
5
by
Jacob0515 from
Continue Excellence as before
I have more than 20 nights in this hotel. It's always the excellent experience.
Date published: 2018-06-14
Rated 5 out of
5
by
CoffeeIsLife from
I keep coming back to this hotel
I have stayed at this hotel on three separate occasions. I keep coming back to this property.
The things I love:
--easy to get to from PVG (maglev train to Longyang Station, then Number 2 train to Peoples Square, use exit 18)
--Excellent service in the Club lounge
--upgraded (platimum recognition) to a junior suite each time (which is basically a studio suite with great views from the highest floors (I will be adamant to request highest floors for future stays)
--the gym is awesome (really awesome)
--welcome gift of fruit and baked goods in my room
Things I do not really care for:
--being put on a lower floor - I had to take the elevator to the lobby, get on a different elevator to access the 44th floor club lounge
--Hotel is under construction (since I have been staying there for 18 months)
--larger than normal language barrier with the front desk staff
--the gym is not exclusive to the hotel.
I will continue to return to this property. The croissants are some of the best I have tasted.
Date published: 2018-06-12
Rated 2 out of
5
by
TABIGARASU from
スタッフサービスはダウングレードしてしまった
立地の良さと設備の良さで何度かリピートしており上海のSPGホテルではお気に入りなホテルでした。1月の滞在時にも改めてこのホテルの良さを実感、今年２度目の滞在となりましたがスタッフサービスのレベル低下にがっかりしました。経営方針が変わったのかな？と思うほどレベルダウンを感じました。
ロビーフロアーのスタッフ（特にエレベーターの案内係り）は親切な対応で好感持てたのですがグランドフロアーのベルマン、クラブラウンジのスタッフはだらけきっていた。ゲストがいる時にでもスマートフォンいじりに夢中。すれ違っても挨拶どころかニコリともしない。
特にラウンジスタッフはそのほとんどが中央のカウンターデスク周辺に集まってスタッフ同士で声をあげてふざけあっていた。
ラウンジ入口で案内係をするスタッフは壁に寄りかかり時折スマートフォンいじりに興じていた。ゲストのいる時には止めた方がいい。
SPG系のホテルでは珍しい光景でした。まるで２流、３流ホテルのようでした。
また英語を全く理解せず中国語しか対応しないスタッフも相当数いた。「トイレはどこ？」くらいの簡単な英語の話しかけにも無表情に英語のわかるスタッフに振ってしまう。
インターナショナルなホテルであったはずが緊張感のないスタッフの多さにお国柄を色濃く反映したホテルに変貌してしまった印象にがっかりしました。
Date published: 2018-06-11
Rated 4 out of
5
by
Marcel12345 from
Great, but some points to improve
- no german TV channel. Regarding your laws (no youtube, netflix, facebook...) It would be great to get some entertainment. So why you don´t add more TV Channel?
- Why you have a Smart TV Box in every room which offer "0" Movies etc. Not interested to provide entertainment?
- SPA, the finnish Sauna was at 50°. A finnish Sauna has to be 80° and above. The Whirlpool close to the Sauna was not working (no bubbles).
- SPA: you employees collect all towels from the lounger. Why? They just took my towel and not provide a new one. Employees left and a could not ask for a new one.
- Breakfirst: When a left the table to go to the buffet, employees clean and empty the hole table. I extra filled up the coffee cup to show that I will come back. Btw there is a sign to show with the fork and knife that I will come back. That happen 2 times.
Date published: 2018-06-11
