Rated 5 out of
5
by
TandBRogers from
Wedding blocked rooms
We recently had our wedding at the Moffett Field Airbase and we couldn't have chosen the perfect location and hotel for our guests to stay for our wedding. We appreciate the staff most especially Dan and Samantha for going above and beyond in meeting all of our needs to help accommodate us and our families who flew from out of state. We found out later that they don't actually offer free shuttle services during our weekend stay, however, they were able to make it happen just for us. Also not to forget, we were very impressed with how they decorated our honeymoon suite on the evening of our wedding. Would recommend Sheraton to anyone, anytime! Thanks again!
Date published: 2018-09-12
Rated 4 out of
5
by
Ligia from
great stay but got charged twice
Everything about the hotel was great. My only issue is that I was charged twice. NOT happy about that.
Date published: 2018-09-10
Rated 5 out of
5
by
Chaywood from
Sunnyvale Sheraton
The front of the hotel naught look dated, but the room, staff and amenities were first rate and what you would expect from a Sheraton property. The location was ideal for our stay. We went to Levi Staduim, AT&T Park and other tourist spots in San Francisco. This property was very centrally located with easy freeway access.
Date published: 2018-09-04
Rated 3 out of
5
by
kiowavt from
Good hotel but follow up is horrible on points like Green Choice
Nice stay. Decent facilities. Got the stay points, but not the Green Choice despite asking at check in, putting up the flag for it. Called: "It will be taken care of, don't worry." Nothing. Week later messaged (FB says the hotel always answers immediately--but it's a joke as it's an automated response) and then....nothing. And all this despite my loyalty and platinum status with this hotel. I guess I have to ask in person on my next visit to the area? Again, nice enough place. Not a standard Sheraton, a bit below that level, but normally decent service and always got the points in the past. Traveling abroad and cannot call the hotel, so hoping maybe I can save others some hassles.
Date published: 2018-07-07
Rated 1 out of
5
by
lemonoy from
poor customer service
The 1,000 SPG points for making the "make a green choice" option during my stay has not been published to my account two weeks after the check out. I have contacted the front desk of this hotel three time regarding this issue, and every time they "confirmed" with me that the points would be deposited into my account within 3-5 days, but every time they failed me. I have stayed 18 nights in this hotel during last year. Extremely disappointed this time of their customer service. Hopefully the hotel can improve their customer service quality.
Date published: 2018-07-07
Rated 4 out of
5
by
Tobielf from
Great location and staff
I had a weekend break at this property. It is very close to Baylands Park, so I went hiking there. The lounge was under renovation, so the front desk gave me two vouchers for the breakfast and appetizer in the restaurant. One thing I don't like was they mixed the new version of the shampoo with the old version of the body wash.
Date published: 2018-05-28
Rated 1 out of
5
by
saiaku from
最悪
ここはモーテルより悪い、客への対応は悪いし、帰りの送迎ではチップをよこせとしつこく迫ってきたし、本当に最悪なホテルでした。
Date published: 2018-04-16
Rated 5 out of
5
by
spyhunter100 from
Excellent service & amenities
We were a bit skeptical after reading some of the reviews regarding the service & amenities posted by other reviewers, but we decided to try out this property anyway. After staying at this Sheraton for a night, we have to say that this property definitely deserves a higher overall rating than what's posted.
First of all, thank you to Sierra & Ricardo at the Front Desk for recognizing our SPG Platinum status and making us feel welcomed. After we rejected a room that was overlooking the freeway, Ricardo made the effort to show us another room at the other end of the wing, which was definitely quieter and more pleasant. The overall condition for both room was actually pretty good. The newly renovated lounge was also very nice. Overall, a great hotel for the location and for quick getaway.
Date published: 2018-03-19
