Rated 4 out of
5
by
frequenttraveler from
Good but not great
It's clearly luxurious, but a few nits to pick. The hot tubs were not hot. The pool was heated but still cold. The pool was in need of repair (missing tiles). Rooms have beverage coolers but not refrigerators. The hotel is in a gated community, so driving up in your car requires some odd logistics. And don't count on checking in too early. Despite the fact that the hotel was mostly empty (we were there in August, mid-week), we were told our room was not ready. We eventually checked in at 3:00--official check in is 4:00--although they would have allowed us to kill time at the pool or use other facilities. The following day we watched as others checked in at noon and 1:00. Guess my platinum status with Marriott is insufficient.
Date published: 2018-09-10
Rated 3 out of
5
by
No from
Meh stay at St. Regis Deer Valley
For a St. regis my experience was sub par. valet guys and the guy who brought lemon water to the room were great - front desk was very meh. Nice location.
Date published: 2018-08-31
Rated 5 out of
5
by
Clayton from
Weekend Getaway
We stayed at St. Regis for a quick getaway for our anniversary. We loved every second of it! The staff were super friendly and very helpful! Top quality service! We will be staying again!
Date published: 2018-08-27
Rated 5 out of
5
by
HappyCustomer from
A Stay at ST Regis Deer Valley
An experience like no other. Made to feel lie I was appreciated and not just a guest.
Date published: 2018-08-26
Rated 4 out of
5
by
Goodmang37 from
Great location!!!
Love the view. What a great time taking the funicular. Food is great and Ben is the best concierge ever.
Date published: 2018-08-25
Rated 4 out of
5
by
big3ray from
Not the Quality I Expected
Although this hotel is amazingly beautiful and the surroundings are gorgeous, the service and attention to detail of the staff was poor. Our butler was wonderful when we initially arrived, but despite promising to get my family of 6 some requested soda and amenities, not only did she forget for 24 hours until we reminded them, but then she had them bring us the wrong drinks. When I climbed into bed the first night, there were actual holes in my sheet--which I spoke to the staff about--but they NEVER came and changed my sheet over the course of nearly a week. And when my daughter was throwing up because of altitude sickness, we requested from the concierge some saltine crackers and juice, and, after the third request over a 2 hour period, finally just went and got our car to deal with it ourselves--with the concierge running-out with a bag as we drove away which didn't have anything in it that we had even requested! Poor attention to detail and service. Especially for the price and quality expected at a St. Regis Hotel.
Date published: 2018-07-22
Rated 1 out of
5
by
JRfly from
Hotel in Poor Condition
Beautiful location and staff is fantastic. But when you are spending top $ for a hotel you expect the following:
1.Your bathroom sink to work, we reported it upon check in but they could not repair. (We were there 5 days).
2.The hallways not to be leaking from recessed lighting. (Garbage pails beneath to catch the water) daily! More than 1 location
3.You pay for turndown service and only get it in 1 of your 2 rooms 2/5 nights.
4. The suite you requested was not available according to the butler “because the shower was broken and couldn’t be repaired during our stay” only to see another family in that suite the next day.”
5. Kids look forward to S’mores which run until 9pm daily, by 8:30 upon our return the bowls were all empty and nobody was monitoring.
6. The rooms were not cleaned properly, floors were dirty, patios were disgusting with “old” bird droppings, dirt and spider webs.
7. Upon entry via the Funicular entrance the carpeting is dirty and worn through, making a horrible first impression.
The hotel is in a fantastic location and the people are great! It is in dire need of mechanical and aesthetic renovations. We have stayed at this property several times prior and were very disappointed this trip.
Date published: 2018-07-20
Rated 5 out of
5
by
Airjer from
The staff is tremendous
The staff treated us as if we were part of their family. Each morning we had breakfast and were waited on by Brandon. By our last day, we had become friends with Brandon. Additionally, we took two hikes led by Broc. Broc was super friendly, pointing out various things along our hike. Lastly, Michelle, who works behind the desk, was amazing. She always stepped away from the desk when she saw us in the lobby, asking how are day was, telling us what she liked at the restaurant we were going to for dinner. We became friends with her that we swapped contact information and she is going to reach out to us the next time she is in Chicago.
Date published: 2018-06-29
