Rated 2 out of
5
by
Stephanie from
not impressed
We had wedding block at the Westin at we had to deal with problem after problem and this was not only embarrassing to us in front of our guests but it affected us getting to our rehearsal dinner on time and almost to our wedding on time.
We had so many errors occur with the bookings - one person had 4 rooms then we called to correct this other guests reservations were deleted, we purchased note cards that were not in the rooms when the guests arrived. I waited 30min to check into my room with my wedding dress in my hands and then had less time to set up at the venue and then we tried to check my husband in after that and this wait caused us to be an hour late for our rehearsal dinner. On my wedding day I had to check out of my room and into my honeymoon suite because I had to put all my luggage somewhere while I got married and they asked me to go down with ID in my wedding gown while I was taking pictures with my photographer. Thankfully we had someone else from our guests deal with this. The mother of the groom had so many problems with their room, repair after repair and then the morning they checked out we had an extremely rude experience with the waiter at the restaurant at breakfast. While everyone was kind to us when we brought up these problems it was still very stressful to have to deal with them during my wedding. Also a side note that although the beds were comfortable, the pillows were extremely uncomfortable. I would probably stay again but I would not recommend this hotel to anyone for a wedding block unfortunately. We just had way too many complaints from our guests.
Date published: 2018-09-19
Rated 5 out of
5
by
Randy from
Great hotel!!
Big city so a little patience is needed but beautiful room and view!! Staff were very helpful!!
Date published: 2018-09-18
Rated 1 out of
5
by
J123 from
Would not reactivite my key card
Key card got deactivated somehow and they would not reactivate it because I used my husbands credit card to book and he was not with me. Had me crying in the middle of the lobby at 11pm because I could not get into my room.
Date published: 2018-09-18
Rated 2 out of
5
by
TaylorP from
“Upgrade” was anything but.
We were told our room with a king sized bed would not be available even though we were checking in almost 2 hours later then we could have. We were offered an “upgrade” if we accepted another room right away. The room was the EXACT same as our King room except there were two double beds instead of the king. This is in no way an upgrade when the point of the trip was to have a romantic getaway.
Date published: 2018-09-18
Rated 2 out of
5
by
Anonymous from
Fair
Ordered a king bed, got switched to 2 double beds on a romantic trip away with my wife. Very disappointing.
Date published: 2018-09-18
Rated 5 out of
5
by
Anonymous from
One of the best hotels
One of the best hotels I have stayed in. The rooms were huge, it was clean, bathrooms were huge and clean, amazing staffs, amazing view and the perfect location in downtown Toronto. Reasonable rates and I would pay double that rate because the staffs deserve it. The hotel is old but well maintained and at times you don't care how.old the hotel.is so long as you are comfortable and feel good. The last.two.days I spent most.of my time in my room thats how.much I was.in.love with my room and the view. Thank you Westin and thumps up.
Date published: 2018-09-18
Rated 5 out of
5
by
B3 from
Loved Toroto
Great location. Great views. Westin is consistently a great choice
Date published: 2018-09-18
Rated 4 out of
5
by
Alannah from
Great Hotel
It was a wonderful location and I could walk to most places (15 mins to Rogers Center) The view was nice and the place was huge. The room was clean and the staff were nice.
Date published: 2018-09-17
