Tribute Portfolio Homes was launched as a pilot by Marriott International in 2018, and thanks to all of you who stayed with us and shared your feedback.
We are concluding the Tribute Portfolio Homes pilot and launching a new global offering in early May called Homes & Villas by Marriott International with 2000+ homes in over 100 destinations.
We look forward to welcoming you to your next rental home, or at any one of our 7,000 hotels located across 130 countries and territories.
to explore all that we offer.
Thank you for being our guest
Questions for Existing Tribute Portfolio Homes Reservations
What does this mean for Tribute Portfolio Homes reservations?
While we are no longer accepting new reservations under the pilot, all existing Tribute Portfolio Homes reservations will be honored and hosted as planned. Should you have any stay-related questions on a current reservation please email firstname.lastname@example.org or the Welcome Wizard assigned to you via email if you’re checking in within the week.
Will I still earn Marriott Bonvoy points for my Tribute Portfolio Homes stay?
Yes! All member benefits from the pilot will apply to existing reservations, and the great news is that we have added even more member benefits into Homes & Villas by Marriott International.
What if I need to cancel my Tribute Portfolio Homes reservation?
To cancel your existing reservation, please email email@example.com
If you are cancelling up to 1 week prior to arrival, you will receive 50% of the cost refunded.
Reservations cancelled within 48 hours of booking will receive 100% of the cost refunded, with the exception of reservations booked and arriving within 30 days or less.
What are the check-in and check-out times?
Each home has a preferred check-in time of 3PM or after; however, we understand that everyone arrives at different times - that is one of the main benefits of our Welcome Wizards! Whatever time you plan to arrive - even if it’s 4AM! - we can arrange for them to be ready in the home waiting for you, just let us know the time in advance.
Our Welcome Wizards are there to meet you for key exchange, and to share with you the fundamentals of the home (wifi network, password, utilities, etc.). After you book your home, you’ll receive an email that will ask for your arrival details. To ensure a smooth check-in process, please reply back to that email so we can ensure your Welcome Wizard has all of the details of your arrival.
Additionally, you’ll receive an email 24 hours in advance of your arrival with the contact information of your Welcome Wizard to help you further coordinate. Standard check-out time is 11AM. Late check-out can be arranged with our service team, subject to availability. Note we will only be able to confirm late check-out one day before departure. Please email firstname.lastname@example.org for arrangements, if necessary.
What if I need to change my check-in time?
If you wish to change your check-in time and it is 24 hours + before your originally scheduled arrival, email email@example.com with your requested change. They will respond promptly and work tirelessly to accommodate your request. If your check-in date is less than a day away, reach out to your personal Welcome Wizard using the contact information emailed to you - they are always happy to work with you directly to identify the best possible available option.
If I arrive before my check-In time can I drop my bag somewhere?
Early bag drop is available upon request from 11AM to 3PM on the day of your arrival. To request this service, just email us: firstname.lastname@example.org
How frequently Is housekeeping provided?
Professional housekeepers do a full service clean of every property before a new guest arrives, which includes making the bed up with fresh linens and providing completely fresh bathroom amenities. Mid-stay housekeeping is available for an extra fee, and can be purchased during home booking or requested during your stay through emailing email@example.com
What comes with every home?
Although Tribute Portfolio Homes boasts a diverse offering of unique properties, we believe certain fundamentals are necessary for your comfort and convenience.
Every Tribute Portfolio Home is guaranteed to include:
• 24/7 support for in-stay issues (e.g. lost keys, issues with appliances, etc.)
• 24hr in-person check-in
• High Speed Wi-fi
• Full Kitchen
• In-unit Laundry (London only)
• Fresh White Bed Linens
• Oversized White Towels
• Bathroom Amenities
• Hair Dryer
• Carbon Monoxide and Smoke Detector
• Professional cleaning pre and post stay
What if I need extra towels or toiletries after I check-In?
If you need extra towels or toiletries after you check-in, you can email: firstname.lastname@example.org
Who do I call or email if I have questions about my home or reservation?
For any questions about your home or stay, we would be happy to address them - just email us at email@example.com
Who do I contact If there are appliance Issues during my stay?
For any issues that arise that are related to appliances or matters of the home, please contact firstname.lastname@example.org
A team of fast and responsive respondents will be able to take care of issues within 24-72 hour timeframe, depending upon the issue.
When will my Loyalty points appear in my account?
As this is a new offering, provided the correct Bonvoy member number is added upon check-out, points will automatically appear in your Marriott Bonvoy account three to six weeks (21 – 42 days) following the completion of your stay. If for some reason your points do not appear, please complete the following form on Marriott.com: https://www.marriott.com/marriott/contact.mi
If I cancel my reservation will I be able to get my points back?
Depending on when you cancel your reservation, your points may be returned to you.
The points cancellation policy is:
• 100% refund - if cancelled within 48 hours of receiving your booking confirmation and at least 30 days prior to check-in date
• 50% refund - if cancelled up to 8 or more days prior to check-in date
• 0% refund - if cancelled within 7 days of check-in date
How long will it take for my points to be reimbursed?
You will see the points back in your account within 5 business days after receiving the cancellation verification email.
What if I want to extend my stay?
If you are paying with points, and the property is available, you can purchase additional nights with your credit card. If you’d like to extend your stay, email email@example.com.
What Is the cancellation policy?
Cancel up to 1 week prior to arrival and receive 50% of cost refunded. Cancel within 48 hours of booking 30 days prior to arrival, and receive 100% refund. Please note that refunds can take up to 7 days.
To cancel your existing booking, please reach out to firstname.lastname@example.org
For long-term stays (30 days or more) the cancellation policy is:
• If reservation is cancelled 28 days before the start date, the first month of the reservation is charged in full.
• If you decide to cancel the reservation during your long-term stay, it is required to contact Hostmaker to agree to a new checkout date.
You can contact Hostmaker through email@example.com
Regardless of the checkout date chosen, we do require you to pay for the 30 days following the cancellation date, or up to the end date of your original reservation if the remaining portion of the original reservation is less than 30 days.
What happens If something gets damaged during my stay?
We ask that you take care of our homes as if they were yours, but we know that sometimes, things just happen. For damages that occur on stay, please report to Hostmaker through firstname.lastname@example.org We will also assess the state of the home following each stay to make sure that each home is left as wonderful as it was when it began. Please note we do reserve the right to charge for damages to the host that are over £200. Should there be significant discrepancies regarding the departure state of the home versus arrival state related to damages, we will use our discretion to contact guests directly.
Who Is Hostmaker?
Hostmaker is a property management company based out of London who manages 1,500+ homes internationally, including the curated list of properties offered through Tribute Portfolio Homes.