Reservation Assistance

Making a Reservation

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Absolutely. We welcome everyone to book with us, but there are immediate benefits to joining, like free Wi-Fi and mobile check-in. You will also get our lowest Member Rates all the time at 6,700+ Participating Properties across 29 brands worldwide. Join now

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We are in the process of transitioning all of our hotels from the old SPG.com site to the existing Marriott.com and new SPG.com sites. During this transition period, you’ll be able to see all of our available hotels in search results on either site, but to complete your reservation you’ll need to book on the old SPG.com site.

Don’t worry, you’ll be able to use your existing account login to make a fast booking, and you’ll still earn points for your stay if you are a member of SPG, Marriott Rewards or The Ritz-Carlton Rewards.

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There’s no need to change sites to reserve hotels. All of our hotels are available from either site now, so we recommend you use the site corresponding to the program you belong to.

If you have accounts in both programs, once combining accounts is available, we highly recommend you do this, both to maximize your earnings and status and for the greatest convenience. Until combining accounts is available, we recommend you log in with the account corresponding to the site you’re using.

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For help making your reservation, please contact one of our worldwide reservation centers.

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Marriott Reservations Centers are offered worldwide. Find the number for your country.

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You may add a comment of 45 characters or less to your reservation during the Reservation Details step of the reservation process by clicking “Choose room features”. If you wish to request certain things for your room, the best way to do this is to check the applicable boxes. If your request is not listed, tell us about it by adding your comments in the “Any special requests or needs?” field.

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If you have just made your reservation and are viewing the confirmation page, click the email link below the confirmation number and enter one or more email address separated by commas, then click “Submit”. To forward a reservation you made earlier, follow the same process after opening the reservation.

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If you are a member, on the site home page, select “Sign In or Join” in the site navigation. Once you sign in using your member number or email address and password, you can then click on "My Trips" to view all of your reservations. If any reservations are missing, you can search for them using the “Search Reservations” link.

If you are not a member, on the site home page, select “Find & Reserve” in the site navigation, then “Look up a Reservation”. You will need to provide the first name, last name, confirmation number and check-in date of the reservation.

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Our search results show all of our hotels in a given destination. Hotels that are not available for your dates are shown as such. If you think the hotel may be in the list but are having difficulty locating it, you can click on the “All Filters” link within the search results to narrow down the results. Or if you know the name of the hotel, you can begin typing it in the Destination field of our search forms – the form will suggest potential matches.

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In most of our search forms, such as the one on the home page, you can type an address in the Destination field of the search form. You can also type a city, state, and zip code such as “Bethesda, MD 20817” and do a search on that zip code.

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You can locate hotels within a 50-mile radius from an address.

1. Go to the home page and enter your address within the Destination field in the search form.
2. Enter the rest of your stay details and then click “Find Hotels.”
3. You will see a list of hotels sorted by distance from your address.
4. If you wish to see the hotels on a map instead, click “Map View.”

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For one to three rooms:
Our online reservation system will allow you to book three rooms at a time per reservation. Simply choose 1, 2 or 3 from the “Rooms & Guests” dropdown menu when starting your search.

For our hotels that are participating in a pilot to improve the way we show our rooms, you will have the ability to book different room types at the same time. So, for example, if you need one room with one king bed and a walk-in shower and another room with two queen beds and a bathtub, you can do this in the same booking. Simply place the rooms you want in the cart, where you can further customize the room features you want for each room.

For four to nine rooms:
You may reserve up to three rooms at once online. To reserve four to nine rooms, first make a reservation of three rooms and then choose “Book more rooms at this hotel” at the top of the screen, below the confirmation number, when you complete your first reservation. This will save the hotel name, your travel dates, address and credit card information so you can easily make one or more additional reservations.

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You are limited to booking only three rooms at a time. However, we allow you to place up to five rooms in the cart to aid in your shopping and decision-making process. Simply remove the rooms you do not wish to book and then you can complete your multiple-room booking.

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Reservations requiring 10 or more rooms for the same arrival and departure are known as a “group booking." These typically have different rates, availability structures and deposit requirements than non-group reservations. To make a group booking, click the menu in the upper left, then Find & Reserve, followed by Find a Hotel for Group (10+ rooms). You may also contact the sales department at the hotel or contact our corporate group sales office by phone toll-free at 1-800-831-4004.

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Some of our properties are participating in a pilot to improve the way we show our rooms and rates. When you are viewing rooms and rates for these properties, you will see a set of filters at the top of the page, one of which is for accessible room features. You can use this to see available rooms with the features you need.

For all of our hotels, on the Reservation Details page, you can click “Choose room features” and choose from available accessible room options for the room you selected. If no accessible options are available for the room type selected, no accessible options will be displayed.

If you want to know whether the room you’re considering offers accessible room options, you can select “Room details” on either step to see whether the room has these options.

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To book a reservation online:

1. Go to the home page and sign in if you’re a member.
2. In the form, enter your stay information.
3. Select "Find" to open search results. A list of available hotels will display with the lowest available rate.
4. Select "View Rates" to find the rates and room types for a specific hotel.
5. Select the rate and room type you want. Your Reservation Details page will open.
6. Review details and enter any room preferences, then select “Continue” (if you are a member and are signed in, there will be a “Book Now” button instead, and you will complete your booking after this step).
7. If you’re not signed in as a Rewards member, a box will appear where you can sign in. If you are not a member, close the box or continue as a guest. However, if you have selected a Member Rate you will need to either sign in or join the Marriott Rewards program.
8. Once you’ve entered your information, select “Book now” to complete the reservation.
9. Your confirmation number will display and a confirmation email will be sent to the address you provided.

If you need additional assistance, call Customer Care at 1-800-721-7033 (toll-free in the U.S. and Canada), or contact a worldwide reservation center nearest you.

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First, sign into your Rewards account. When “My Account” opens, select “Activity”. You can then select the rebook link next to the hotel you would like to book again.

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To book your hotel, airfare and rental car together, go to Vacations by Marriott Open in a new window and complete the required information. For additional assistance, call 1-866-814-6901 (toll-free in the U.S. and Canada), or contact a worldwide reservation center nearest you.

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You can book a honeymoon package on Experiences by Marriott. For assistance, please call Customer Care at 1-800-721-7033 (toll-free in the U.S. and Canada), or contact a worldwide reservation center nearest you.

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To see hotels in a particular category on the home page, select “Find & Reserve” and then “Browse by Destination” within the navigation. Then select “Filter” and choose the categories you’re interested in. Then select a destination to view all hotels in the categories within that destination.

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This information is used to provide accurate room pricing.

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This information is used to provide accurate room pricing and enable the hotels to prepare for your arrival.

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If you want to book more than one room and either the number of guests or the ages of children vary by room, please make multiple individual reservations.

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At any point during the booking process where you see a “Rate details” link, you can click that to read the cancellation policy. You’ll also see the cancellation policy within the Reservation Details step, below the name of the rate you are booking when you’re booking a hotel.

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To access your company code, email Customer Care. Proof of eligibility is required at check-in.

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Unfortunately, at this time the ability to search for multiple rates on our website is not available.

Room Features and Special Requests

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In the Reservation Details step, open “Choose room features.” You will see a number of features that you can select via checkboxes. These features are all guaranteed unless noted with a “Request only” after the feature.

For hotels that are participating in our pilot to improve the way we show rooms, on the previous step where you are viewing rooms and rates, you will see filters above the rooms in some instances. If you select a filter, you will see rooms with that feature (such as a bed type, accessible option, or view) – guaranteed.

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When you open the “Choose room features” panel in the Reservation Details step, you’ll see any additional charges for a specific room feature listed beside the feature. After you select the feature, you’ll also see the room’s average nightly and total price update below. When you open the "Summary of Charges" panel you’ll see the cost for each night along with any additional charges.

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We're happy to offer you early check-in or late check-out when available. During the Reservation Details step of your reservation, select “Choose room features.” You can select the checkbox to request an early check-in and also let us know your anticipated arrival time. In the "Any Special Requests or Needs?" field you can note your late check-out request, and it is best to speak with the front desk of the hotel on your day of departure to see if this can be accommodated. If the hotel is unable to accommodate this request, the front desk can hold your luggage for you.

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Our security requirements allow adjoining and connecting room requests to be made at the time you book your reservations or when all guests arrive. During the Reservation Details step of your reservation, select “Choose room features.” Then note your request for connecting or adjoining rooms in the “Any Special Requests or Needs?” field. If you have already booked your reservation, please inform the representative during your check-in, with all guests present, that you prefer adjoining or connecting rooms.

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We default our rooms page to the rate tab with the lowest rate available to help you find the best deal. Sometimes, however, certain deals or other rates are not offered for suites. To see if suites are available, try the Standard Rates tab. If no suites are available there, it may be that they are sold out or the hotel you are considering does not have any.

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Some of our properties are participating in a pilot to improve the way we show our rooms and rates. When you are viewing rooms and rates for these properties, you will see a set of filters at the top of the page, including filters for bed type and accessibility options. When you filter by one of these items you will see rooms with these features – guaranteed.

For all properties, during the Reservation Details step of your reservation, you can select “Choose room features.” These will allow you to make additional customizations of your room, to choose a bed type for hotels not participating in the pilot, and to choose accessibility options for all hotels.

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A feather-free room has no bedding, pillows, or other furnishings that contain feathers or down. Feather-free rooms are made available for the comfort of guests who may have allergies or other discomforts associated with feathers or down.

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For our hotels participating in a special pilot to improve the way we show our hotel rooms, the room features you can select are based on availability of these features. So once you select a room feature, there are certain options that will not be available because we do not have rooms available for your stay dates with both of those room features. For example, if you choose a room with “Shower only” and we no longer have any rooms available with “Concierge Lounge Access”, the lounge access will be shown as unavailable.

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To book an all-inclusive package, go to All Inclusive Vacations and select the region you want to visit. A listing of hotels and the details of their packages will appear. You can determine availability by selecting the “Find & Reserve” option at the top of the page. Enter your stay information and then select “Find.”

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To book a golf package, go to Experiences by MarriottSM Packages and select “Ultimate Golf.” Then, select “Find & View Rates” to check the availability of golf packages for the destination and dates you want.

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To book a spa package, go to Experiences by MarriottSM Packages and select “Spa Getaway.” Then, select “Find & View Rates” to check the availability of spa packages for the destination and dates you want.

Changing/Confirming a Reservation

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Once you choose a hotel and see the list of rooms and rates for that hotel, select "Rate details" below the room description to see the cancellation policy for that rate. After selecting that rate, you will also see the cancellation policy in the Summary of Charges section of the Review Reservation Details page. If your reservation is made, you can open the reservation and view the cancellation policy.

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There are two ways you can change/modify/cancel your reservation.

1. If you are not a member or do not have an online account, you can change your guest information, travel dates, room preferences and billing information for existing reservations. From any page on our web site, click the Find & Reserve link at the top of the page and then click the Lookup reservation link. Enter your reservation confirmation number, arrival date, first name and last name to find the specific reservation.

On the reservation page, you can choose to make changes to the reservation, cancel the reservation, or make an additional reservation at the same hotel.

Once you have made your desired changes, click Update and then Submit Changes to save the changes.

2. If you are a member, sign in, and then you can change/modify/cancel a stay from “My Trips.” First, sign into your account using the “Sign in or join” link at the top of the page. If you are already signed in, click on your name at the top of the page to open the account panel. Select “My Trips” and from there you may change/modify/or cancel your stay.

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Look up the reservation, or access it through My Trips if you have an account. You will see all of the rooms that you booked together and you can either select “Edit Room” for an individual room to make changes to either the dates or the room for that reservation, or “Modify Reservations” to modify the dates for all of your rooms at once.

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Look up the reservation or access it through My Trips if you have an account. Scroll down to the section showing “Your Details for Room…” and select the panel corresponding with the room you wish to change guest information for. You can make modifications to the basic guest information (such as the guest’s name), address, phone, email, or the credit card used to hold the room.

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No, each of your rooms is an individual reservation. You have the option to cancel the reservation for an individual room or cancel the reservations for all of your rooms at once. Simply choose either the “Cancel Room” link or “Cancel All Rooms” button depending on what you need to do.

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The final page of the reservation process will generate a confirmation number. You'll also receive an email with the details of your reservation. There's no need to contact the hotel to confirm. The confirmation page also lets you print your confirmation, forward it to a friend or automatically update your Microsoft Outlook calendar. If you don't receive a confirmation email, please check the spam filters on your email software to make sure Marriott and Starwood email can get through, and to verify that your Internet service provider does not block such email. You may use this confirmation number, along with the check in date, first name, and last name on the reservation, to review or change your reservation on our web sites.

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You can view your reservation details at any time on our site. From any page on our web site, click the Find & Reserve link at the top of the page and then click the Lookup reservation link. Enter your reservation confirmation number, arrival date, first name and last name to find the specific reservation.

From the reservation’s page, you can use the email to a friend feature to send the reservation details to any email address you wish. Be sure to check your spam filter to ensure the email can get through.

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You may not be receiving your email confirmations because of security settings, causing some confirmation messages to be sent to "junk" or "spam" folders. To ensure you continue to get messages from Marriott, add the following email addresses in your "Safe Senders" list or add them to your "Contacts."

Confirmations can come from a variety of email addresses, based on the brand of hotel or type of reservation:

• GCCUSTSERVICE@confirm.starwoodhotels.com
• Reservations@AC-Hotels-res.com
• Reservations@AutographCollectionHotels-res.com
• Reservations@BulgariHotels-res.com
• Reservations@Courtyard-res.com
• Reservations@EditionHotels-res.com
• Reservations@FairfieldInn-res.com
• Reservations@GaylordHotels-res.com
• Reservations@JWMarriott-res.com
• Reservations@ConferenceCenters-res.com
• Reservations@ExecApartments-res.com
• Reservations@Marriott-res.com
• Reservations@VacationClub-res.com
• Reservations@MoxyHotels-res.com
• Reservations@RenaissanceHotels-res.com
• Reservations@ResidenceInn-res.com
• Reservations@SpringHillSuites-res.com
• Reservations@Ritzcarlton-res.com
• Reservations@Towneplace-res.com
• MarriottRewards.Reservation@Marriott-res.com
• TheRitzCarltonRewards.Reservation@RitzCarlton-res.com

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No, you don’t need to worry about those reservations. We maintain a mapping between your old SPG number, your new SPG number, and your Marriott Rewards or Ritz-Carlton Rewards accounts, regardless of which account you keep going forward. We will ensure you earn points for the stays still showing your old member number.

For future reservations, please ensure you are logged in to the account you have kept when you make the booking.

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You can’t do this on Marriott.com or SPG.com. To modify or cancel an owner booking, use the Vistana.com site or call 1-888-786-9637.

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To change a travel package that includes airfare and/or rental car, contact Vacations by Marriott. We can help you with any questions or requests about your travel reservation.

Vacations by Marriott
Phone (from the United States or Canada): 844-856-4132
Phone (from other locations): 312-279-7760
Email: vacationsbymarriott@marriott.com

General

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Our web sites require that room reservations are guaranteed by a valid credit card. Your credit card is not charged at the time of reservation, and is used as a guarantee that a room will be held in advance of your arrival. Your credit card will be charged only if pre-payment is required for a specific rate, or in the event that you do not cancel your reservation within the stated cancellation time period and do not check in. Your credit card information is safe with Marriott. Your information is never shared with third parties. Please see our privacy statement for more information.

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Some rates require a one-night prepaid deposit due to a special local event or when a property is offering an advance purchase discounted rate. Both instances carry special terms and conditions, such as a non-cancelable or strict cancel policy.

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Indicate the number of people per room in the “Rooms & Guests” field in any of our search forms. When you select a hotel and are viewing rooms within that hotel, only rooms that can accommodate this number of guests will be shown.

You can also select the “Room details” link for any room to see the maximum occupancy of the room.

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Yes. When you create an online account profile on our web site, it will retain contact information and room preferences that speed up future reservations. To establish your account, click “Sign in or join” in the top right corner of any page. If you are not yet a member of one of our loyalty programs, select to join. If you are already a member, select “Create online account.”

You can choose your preferences and provide additional contact information within your profile. Then simply sign in before you make a reservation and your room preferences and guest information will be pre-populated.

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Please download the Credit Card Authorization Form (PDF) and once completed, please fax the form to the hotel. The fax number can be found on the hotel’s website.

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Marriott GiftCards and eGiftCards can be purchased by visiting Marriott GiftCards Open in a new window. GiftCards are available for any amount from $25 to $2,000 USD, and can be used at any participating Marriott property or online at ShopMarriott Open in a new window.

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We are aware of this issue and working to add the filter into our search capabilities. In the meantime, you can search by price using the map feature. We are sorry for any inconvenience this has caused you.